Jimmy John's

3.7
371 reviews

About

Sandwich Restaurant

Location

Jimmy John's
620 E Roosevelt St, Phoenix, AZ
85004, United States

Hours

Reviews

3.7
371 reviews
5 stars
176
4 stars
61
3 stars
41
2 stars
18
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with instances of rudeness and indifference from staff.

Food Quality

Several reviews mentioned issues with food quality, including stale bread and incorrect orders.

Drive-Thru Issues

Customers frequently experienced long wait times and poor service in the drive-thru, with some stating it was better to avoid it altogether.

Cleanliness

There were complaints about cleanliness, including unsanitary conditions and a lack of attention to hygiene by staff.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted that the food was good when prepared correctly.
  • TT
    Tyler
    Dec 6, 2025
    4.0
    The manager there she is super cool. But one of the new workers there seems either really shy or really rude. When handed my food I audibly say thank you but get zero response and a window shut 😆 wouldnt kill you to say youre welcome?
  • GR
    Gloria Ryan
    Nov 26, 2025
    5.0
    Delish and cool staff
  • SS
    Sergio
    Oct 13, 2025
    1.0
    Terrible customer service.
  • HB
    Harrison Baker
    Sep 24, 2025
    4.0
    Really good sandwich and the service was good
  • CS
    Cecilia Shortman
    Aug 31, 2025
    5.0
    Mic provides top notch service 👌 She has great knowledge about the menu. Mic also has nice warm smile 😃 she should be a General Manager. Thank you, Mic.