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Jimmy John's

3.6
(374 reviews)

Business Details

620 E Roosevelt St, Phoenix, AZ
85004, United States
(602) 688-8429

About

Sandwich Restaurant

Location

Jimmy John's
620 E Roosevelt St, Phoenix, AZ
85004, United States

Hours

Reviews

3.6
374 reviews
5 stars
176
4 stars
61
3 stars
41
2 stars
18
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Food Quality

Several customers complained about stale bread and incorrect sandwich orders, while others praised the freshness and taste of the food.

Drive-Thru Issues

Many customers experienced significant delays and poor service at the drive-thru, with some stating it was better to avoid it altogether.

Cleanliness

Multiple reviews mentioned unsanitary conditions and a lack of cleanliness in the restaurant.

Positive Staff Experiences

Despite the negative feedback, some customers noted positive interactions with specific staff members who provided excellent service.
  • SS
    Sarah Slee
    Feb 20, 2026
    1.0
    Girls working there tonight weren’t the worst I’ve seen but they have no manners and forgot my sandwich and served three people before me while my partner ate .
  • DD
    Deriel
    Jan 29, 2026
    1.0
    I recently have decided to eat at jimmy johns again because its been a while. Anyways i went twice in a row between 1PM and 1:30PM when i usually take my lunch. Anyways some young Hispanic girl in the window with terrible lashes has no customer service and rude. She answersd the drive through as if i was bothering her. She didnt even hand me a bag. Like happened twice in a row. I called the store to tell them about my experience the manager was firm with me like “ I WILL TELL HER.” Didnt even get a name but will be calling corporate on that location its ridiculous like NO one was in line i literally ordered a Little John if you Have no patience in the fast food industry please dont take these jobs simple. I ordered one item ridiculous
  • GT
    Gilberto Trujillo
    Jan 22, 2026
    1.0
    I bought 300 of these for catering. They forgot to put meat on half of them, and now they’re way too small. I will complain to corporate. Also, the tomatoes and cucumbers were old, and the bread tasted like it was a week old.
  • TT
    Tyler
    Dec 6, 2025
    4.0
    The manager there she is super cool. But one of the new workers there seems either really shy or really rude. When handed my food I audibly say thank you but get zero response and a window shut 😆 wouldnt kill you to say youre welcome?
  • GR
    Gloria Ryan
    Nov 26, 2025
    5.0
    Delish and cool staff

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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