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Jimmy John's

3.7
(302 reviews)

Business Details

430 E Bell Rd, Phoenix, AZ
85022, United States
(602) 688-8473
https://locations.jimmyjohns.com/az/phoenix/sandwiches-2178.html

About

Sandwich Restaurant

Location

Jimmy John's
430 E Bell Rd, Phoenix, AZ
85022, United States

Hours

Reviews

3.7
302 reviews
5 stars
160
4 stars
43
3 stars
24
2 stars
13
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality were mixed, with some praising friendly staff like Antonio, while others reported rude or inattentive service.

Food Quality

Food quality varied significantly; some customers enjoyed fresh and delicious sandwiches, while others complained about stale bread and poorly made sandwiches.

Delivery Issues

Many customers expressed frustration with delivery problems, including long wait times and unavailability of delivery services.

Cleanliness

The cleanliness of the store received positive remarks, with some customers noting a spotless environment.

Customer Experience

Overall customer experiences were inconsistent, with some feeling welcomed and satisfied, while others reported feeling ignored or unwelcome.
  • JC
    Jacquelyn Cvijanovic
    Feb 14, 2026
    4.0
    Walked in and was greeted right away. Fast service. Good food.
  • RR
    Raven Rose
    Feb 11, 2026
    1.0
    I order from various jimmy John's at least 4 times a week and recently tried this one. The employee Antonio needs a serious attitude adjustment. I placed an online order for delivery to pay in cash which I've done before and he called to inform me that this store doesn't accept cash. When I asked why it was accepted before he rudely replied "I don't know what to tell you" and repeated that over and over. When I arrived at the store he told me that they had just "let it slide" before because it was a low amount. WELL NEWS FLASH if you're gonna accept a form of payment that you don't normally take, TELL THE CUSTOMER SO THEY DONT DO IT AGAIN. Antonio went back and forth on this for more than 5 min before asking me if I even still WANT the sandwich. Uh YEA THATS WHY I CAME UP TO THE STORE. terrible people skills, terrible customer service
  • AH
    Alexandria Holly
    Jan 31, 2026
    5.0
    Antonio is SO NICE! After a crap work day, he just had the best attitude to put me in a better mood. Plus delicious sandwiches as always😊
  • DR
    Destiny Reclosado
    Dec 30, 2025
    1.0
    Won’t ever return. Tried to go on lunch break to try out a pickle sandwich and was told it was going to be too EXPENSIVE. Mind you I had no issue paying the extra since it wasn’t going to be regular bread. he saw I was from Avalon and he didn’t want them seeing me with what I was about to purchase?? Walked out didn’t even want the sandwich anymore
  • MV
    Michael Vandermaas
    Dec 28, 2025
    3.0
    food was fine but man I used to work at a Jimmy John's, and when I walked in there not a single word was uttered to me after saying "hi guys". I mentioned I was here to pickup an order. Still not a word. just super unfriendly staff man. I'd have been let go if I ignored a customer like that. I probably won't go here again just because if the staff can't simply reply to someone being polite to them. I can't imagine the lack of care for the food. Sucks, they used to have really good in-shops.

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