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Jimmy John's

3.5
(158 reviews)

Business Details

11 W Washington St, Phoenix, AZ
85003, United States
(602) 688-8170

About

Sandwich Restaurant

Location

Jimmy John's
11 W Washington St, Phoenix, AZ
85003, United States

Hours

Reviews

3.5
158 reviews
5 stars
67
4 stars
29
3 stars
11
2 stars
11
1 star
40

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff and poor service, particularly during busy hours, leading to long wait times and negative experiences.

Wait Times

Many reviews highlighted excessive wait times for both in-store orders and deliveries, often exceeding 30 minutes, which frustrated customers.

Food Quality

While some customers praised the sandwiches, others reported issues with incorrect orders and missing ingredients.

Management Concerns

Several reviews mentioned poor management practices, including staff being unhelpful and unprofessional, particularly during peak hours.

Inconsistent Hours

Customers noted discrepancies in posted hours, with some finding the location closed earlier than advertised.
  • WT
    Warren Tyson
    Jan 28, 2026
    1.0
    The young man making sandwiches is rude
  • BD
    Brittany Diaz
    Jan 27, 2026
    5.0
    Amazing Service! Best Subs I've had in a long time!!! Very clean and it was quite! Will definitely come back again!!!!
  • AM
    Amy MC
    Jan 12, 2026
    1.0
    Bad service. Unwelcomed. Unbothered. I went in at 5pm on a Tuesday, there wasn’t a posted hours sign so I went in to ask if they were open since it was a bit dimmed lighting and they had some of the stools up. A male worker was behind the counter, on his phone. Rather than answer my quick question, he held up a finger to hold. After a few moments I left and went to chipotle instead. I checked their hours online and they don’t close until 7pm. I found a review from last week and they seem to have encountered the same male employee who was on their phone.
  • WL
    Wanderful Living
    Dec 30, 2025
    1.0
    Why anyone would choose to eat at Jimmy John's when there is a Potbelly around the corner nearby is baffling. Even so, I baffled myself by visiting here today around 4 PM. Taking the B line downtown, I saw a very dejected looking homeless woman and struck up a conversation. I offered to buy her a sandwich, and since Jimmy John's was closer than Potbelly, I went for what was easier for her and her baby carriage. She stayed outside with her stroller while I went inside to explain I was going to pay for her meal. I couldn't be inside with her while she ordered, because someone needed to watch her stroller. I was the only customer at the counter and for a fleeting moment, I didn't think the kid behind the counter was even going to help me, since he was so involved with his phone. Luckily, right before I had to get assertive, he decided to interact with me. I explained the situation and he refused to let her into the store telling me I would have to order for her. He didn't want to encourage the homeless to hang out in their restaurant. He said she could eat outside. Well, there were no tables outside and anyway, I had just told him we needed to watch the baby stroller. She wouldn't be eating inside. Completely stumped these words were coming out of his mouth, I assured him I, a short, solo woman, would never offer to dine with anyone tweaking or unstable. He eventually relented and she got to order her own meal with dignity. But he refused to give her a paper bag to put the food it in as is customary for to-go orders. Lord almighty young man. People like you are the villains in movies. I'd refused to eat at any Jimmy John's since finding out 10ish years ago that the owner chooses big game hunting in Africa. Now I dislike this chain even more. Never will I ever step foot inside another Jimmy John's. Especially this one. Go to Potbelly! It's amazing.
  • KN
    Kayla Pearl CP Ninja
    Nov 20, 2025
    4.0
    Okay the delivery for this location is not perfect. I don’t appreciate not receiving emails or texts saying that my delivery is on the way or is delayed or anything. I would appreciate it if you would improve this because I have been waiting for a delivery and it hasn’t come at the time I requested.

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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