Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
1,533 reviews
5 stars
773
4 stars
335
3 stars
172
2 stars
82
1 star
171
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the chicken for being fresh and flavorful, there were numerous complaints about dry, overcooked chicken and inconsistent portion sizes.
Customer Service
The staff received mixed reviews; some customers highlighted friendly and helpful service, while others reported rude interactions and poor order accuracy.
Cleanliness
Multiple reviews pointed out issues with cleanliness, including dirty tables, sticky floors, and unpleasant odors, indicating a need for better maintenance.
Atmosphere
The location's atmosphere was criticized for being uninviting, with reports of flies, a lack of air conditioning, and a general feeling of unsafety due to the surrounding area.
Order Accuracy
Several customers experienced issues with their orders being incorrect or incomplete, leading to frustration and disappointment.
- BHBuddo Hood2 days ago4.0We came thru the drive thru. Ordering was a bit confusing, 1st time trying this restaurant. The guy did his best to help us. We ended up with some good food thanks to his recommendations. We'll definately try this place again.
- KLKira LopezNov 17, 20253.0El Pollo Loco has been a longtime favorite for me. I absolutely love the flavor/taste of their food. I disagree with the pricing. They keep raising prices, and don't portion adequately. Unfair amounts of food for the price you pay. So break the bank if you must, but that'll be my last visit for a long time. I can't afford to line their pockets. I don't even get leftovers from a meal there. I should get to eat twice for that price.
- TOT ONov 12, 20251.0Came in 1 ¹/² hrs before close, they had no chicken, it was just put on the grill and was raw. Thank you for wasting my gas and time....
- AAArchangelDevelopmentOct 31, 20254.0Pretty standard El Pollo Loco. It's not in the best area, butbthe food is always hot and fresh. Kind staff too. I only use the drive through, so my atmosphere rating is really limited to outside..
- WMWilson Cifuentes morenoOct 22, 20251.0Terrible estaba desucupado habían 10 empleados 😡 😒 😐 y solo uno fue amable estaban mas limpios los baños que 🤔 el loby NO lo recomiendo estaba lleno de moscas
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco in Phoenix, AZ is open daily from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place an order online or through a mobile app for El Pollo Loco?
You can order online via their menu page or use the El Pollo Loco app available on the App Store for quick ordering and rewards.
What types of payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards for payment.
Where is El Pollo Loco located in Phoenix?
El Pollo Loco is located at 5009 W McDowell Rd, Phoenix, AZ 85035, USA.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco provides a drive-through service for customer convenience.
Who can I contact for catering services at El Pollo Loco?
El Pollo Loco offers catering services; you can contact them via email at epl3755@eplfranchisee.com or phone at +1 602-353-1484.
What nearby Mexican restaurants can I explore around El Pollo Loco?
Nearby Mexican restaurants include Polibertos Taco Shop, Diana's Bakery, Tacos El Pillo #2, Taqueria EL Compadre, and Tortillas Rosario. These spots offer additional authentic Mexican dining options to enjoy before or after your visit.
Are there any hotels close to El Pollo Loco for overnight accommodation?
Yes, nearby hotels include La Quinta Inn and Suites by Wyndham Phoenix I-10 West, InTown Suites, and Days Inn by Wyndham Phoenix West, which are convenient options for travelers visiting the area.
What other dining options are available near El Pollo Loco?
Other nearby dining options include Sonic Drive-In for burgers, Domino's Pizza for pizza, Best Wok Chinese Restaurant for Asian cuisine, and Wendy's fast food restaurant, giving a variety of choices in the vicinity.