Brand Certified
El Pollo Loco
4.0(1540 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
5009 W McDowell Rd, Phoenix, AZ
85035, United States
Certified by El Pollo Loco • Feb 22, 2026
(602) 353-1484
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/az/phoenix/5009-w-mcdowell-rd
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
4.0
1,540 reviews
5 stars
779
4 stars
334
3 stars
172
2 stars
84
1 star
171
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported problems with order accuracy, slow service, and unhelpful staff.
Food Quality
Mixed reviews on food quality, with many complaints about dry chicken, inadequate portions, and lack of flavor.
Cleanliness
Numerous reviews highlighted cleanliness issues, including dirty tables, unpleasant odors, and unsanitary conditions.
Positive Experiences
Some customers praised the friendly staff and good food, indicating that there are positive experiences despite the negatives.
- MRMarco RevollarJan 28, 20261.0Twice now they have forgotten an item when going thru the drive thru. Once ok but twice back to back wow
- JMJason MillerJan 11, 20262.0This was the most un appetizing double Tostado bowl I’ve ever been served. I had to ask for more chicken, cause it only had a little bit of chicken on it. This is what it looked like when they handed it back to me no avocado they were out of chips and just substitute a macaroni without even asking me they were out of Coke zero they’re out of Sprite. They’re out of en suite tea.
- AMAnderson MoncadaJan 4, 20265.0Bueno 👍 🦸♂️
- RGRobin Parker GarcíaJan 3, 20265.0Great FOOD & prices!!
- BHBuddo HoodNov 23, 20254.0We came thru the drive thru. Ordering was a bit confusing, 1st time trying this restaurant. The guy did his best to help us. We ended up with some good food thanks to his recommendations. We'll definately try this place again.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco in Phoenix, AZ is open daily from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place an order online or through a mobile app for El Pollo Loco?
You can order online via their menu page or use the El Pollo Loco app available on the App Store for quick ordering and rewards.
What types of payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards for payment.
Where is El Pollo Loco located in Phoenix?
El Pollo Loco is located at 5009 W McDowell Rd, Phoenix, AZ 85035, USA.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco provides a drive-through service for customer convenience.
Who can I contact for catering services at El Pollo Loco?
El Pollo Loco offers catering services; you can contact them via email at epl3755@eplfranchisee.com or phone at +1 602-353-1484.
What nearby Mexican restaurants can I explore around El Pollo Loco?
Nearby Mexican restaurants include Polibertos Taco Shop, Diana's Bakery, Tacos El Pillo #2, Taqueria EL Compadre, and Tortillas Rosario. These spots offer additional authentic Mexican dining options to enjoy before or after your visit.
Are there any hotels close to El Pollo Loco for overnight accommodation?
Yes, nearby hotels include La Quinta Inn and Suites by Wyndham Phoenix I-10 West, InTown Suites, and Days Inn by Wyndham Phoenix West, which are convenient options for travelers visiting the area.
What other dining options are available near El Pollo Loco?
Other nearby dining options include Sonic Drive-In for burgers, Domino's Pizza for pizza, Best Wok Chinese Restaurant for Asian cuisine, and Wendy's fast food restaurant, giving a variety of choices in the vicinity.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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