Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
1,798 reviews
5 stars
911
4 stars
386
3 stars
230
2 stars
102
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service, highlighting specific employees for their excellent performance.
Food Quality
While some reviews noted great food and fresh ingredients, others reported issues with cold or poorly prepared meals.
Cleanliness
Several customers expressed concerns about the cleanliness of the restaurant, including dirty bathrooms and unsanitary conditions.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
Atmosphere
Feedback varied on the atmosphere, with some enjoying the environment while others noted issues such as noise levels and uncomfortable experiences.
- NDNicole DivinoDec 10, 20255.0We went through drive thru to order a family meal and the worker in a green hoodie that helped us was so nice! Food was super fresh and good. Would recommend this location :)
- EVEnrique VazquezDec 7, 20255.0El pollo está muy sabroso muy mexicano
- L[Rhyme Scheme Lyrics]Oct 20, 20251.0Very weird...the place wasn’t even closed yet (it's nowhere near closing they close at 11 pm), but they said they were cleaning the fryer and not selling churros right now. Poor service and odd timing.
- DRDarrell ReviewsOct 18, 20251.0Sat at the front for almost 2 mins before asking if they were open, as they looked me in my eyes and just turned their important conversation back to whatever their conversation was about. This is the problem with customer service and I cannot wait for People like this to get replaced by autonomous machines that will work without human interaction
- JMJessica MichaelsOct 17, 20251.0Overpriced for the quality being served. Ordered a new menu item, Creamy Chipotle Quesadilla. Bland, unseasoned, dry chicken, hardly any ingredients used, hardly any chipotle sauce, extremely disappointing for a $10 quesadilla. Spend your money at a better establishment, that serves quality ingredients. Also the chips that came with the combo were inedible, tasted like burnt oil, the the Pico de gallo looked off :/
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM.
Where is El Pollo Loco located in Phoenix?
El Pollo Loco is located at 2410 W Northern Ave, Phoenix, AZ 85021.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for your convenience.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa for payment.
How can I place an order online for El Pollo Loco?
You can place orders online via the El Pollo Loco app or at https://order.elpolloloco.com/menu/w-northern-ave-n-24th-ave.
What is special about the food at El Pollo Loco?
El Pollo Loco serves fresh, authentic Mexican food featuring fire-grilled whole chickens marinated with a special blend of herbs, spices, fruit juices, and garlic.
Is there a drive-through service available at El Pollo Loco?
Yes, El Pollo Loco offers a drive-through service for faster convenience.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby, you can visit PowerPick Players Club for lottery tickets, Starbucks for coffee, or Floreria La Patrona for flowers and gifts, making your visit more enjoyable.
Are there any health and wellness services near El Pollo Loco?
Yes, Northern Avenue Eye Care and Dr. Andrew Heath Chiropractor are nearby, providing medical and chiropractic services.
Can I find other Mexican restaurants close to El Pollo Loco?
Yes, Los Compadres is a nearby Mexican restaurant you might want to try.