Brand Certified
El Pollo Loco
4.0(1805 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
2410 W Northern Ave, Phoenix, AZ
85021, United States
Certified by El Pollo Loco • Feb 22, 2026
(602) 242-8054
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/az/phoenix/2410-w-northern-ave
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
4.0
1,805 reviews
5 stars
915
4 stars
388
3 stars
230
2 stars
102
1 star
170
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service, highlighting specific employees for their excellent performance.
Food Quality
While some reviews noted great food and fresh ingredients, others reported issues with cold or poorly prepared meals.
Cleanliness
Several customers expressed concerns about the cleanliness of the restaurant, including dirty bathrooms and unsanitary conditions.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
Atmosphere
Feedback varied on the atmosphere, with some enjoying the environment while others noted issues like loud music and uncomfortable interactions.
- RVRon VarelaFeb 18, 20265.0Great food. A little expensive for chicken.. but worth it.
- JAJohnny AvilaFeb 17, 20261.0Do not like toboil local at all bought a 2 piece dinner by name. The lake was dinner then my thumb, no meat on the thigh smallest cup of beans ever into tortillas, 15 bucks. Not worth it at all
- MKMichelle Lynn KittredgeFeb 13, 20265.0great fresh food right around the corner from my house. I think their food is more fresh than most fast food... more like homemade!
- SGSouth Texas GuyFeb 12, 20264.0Great for a smi-healthy drive thru experience!
- RPRitik PatelFeb 7, 20265.0Been here about 5 times now. Food is always consistent. Staff is friendly and attentive when I walk in, not sure why other reviewers felt differently. Fountain machine is always off and your cup will need to be filled behind the counter.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM.
Where is El Pollo Loco located in Phoenix?
El Pollo Loco is located at 2410 W Northern Ave, Phoenix, AZ 85021.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for your convenience.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa for payment.
How can I place an order online for El Pollo Loco?
You can place orders online via the El Pollo Loco app or at https://order.elpolloloco.com/menu/w-northern-ave-n-24th-ave.
What is special about the food at El Pollo Loco?
El Pollo Loco serves fresh, authentic Mexican food featuring fire-grilled whole chickens marinated with a special blend of herbs, spices, fruit juices, and garlic.
Is there a drive-through service available at El Pollo Loco?
Yes, El Pollo Loco offers a drive-through service for faster convenience.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby, you can visit PowerPick Players Club for lottery tickets, Starbucks for coffee, or Floreria La Patrona for flowers and gifts, making your visit more enjoyable.
Are there any health and wellness services near El Pollo Loco?
Yes, Northern Avenue Eye Care and Dr. Andrew Heath Chiropractor are nearby, providing medical and chiropractic services.
Can I find other Mexican restaurants close to El Pollo Loco?
Yes, Los Compadres is a nearby Mexican restaurant you might want to try.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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