El Pollo Loco

4.0
1798 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
2410 W Northern Ave, Phoenix, AZ
85021, United States

Hours

Reviews

4.0
1,798 reviews
5 stars
911
4 stars
386
3 stars
230
2 stars
102
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive service, highlighting specific employees for their excellent performance.

Food Quality

While some reviews noted great food and fresh ingredients, others reported issues with cold or poorly prepared meals.

Cleanliness

Several customers expressed concerns about the cleanliness of the restaurant, including dirty bathrooms and unsanitary conditions.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.

Atmosphere

Feedback varied on the atmosphere, with some enjoying the environment while others noted issues such as noise levels and uncomfortable experiences.
  • ND
    Nicole Divino
    Dec 10, 2025
    5.0
    We went through drive thru to order a family meal and the worker in a green hoodie that helped us was so nice! Food was super fresh and good. Would recommend this location :)
  • EV
    Enrique Vazquez
    Dec 7, 2025
    5.0
    El pollo está muy sabroso muy mexicano
  • L
    [Rhyme Scheme Lyrics]
    Oct 20, 2025
    1.0
    Very weird...the place wasn’t even closed yet (it's nowhere near closing they close at 11 pm), but they said they were cleaning the fryer and not selling churros right now. Poor service and odd timing.
  • DR
    Darrell Reviews
    Oct 18, 2025
    1.0
    Sat at the front for almost 2 mins before asking if they were open, as they looked me in my eyes and just turned their important conversation back to whatever their conversation was about. This is the problem with customer service and I cannot wait for People like this to get replaced by autonomous machines that will work without human interaction
  • JM
    Jessica Michaels
    Oct 17, 2025
    1.0
    Overpriced for the quality being served. Ordered a new menu item, Creamy Chipotle Quesadilla. Bland, unseasoned, dry chicken, hardly any ingredients used, hardly any chipotle sauce, extremely disappointing for a $10 quesadilla. Spend your money at a better establishment, that serves quality ingredients. Also the chips that came with the combo were inedible, tasted like burnt oil, the the Pico de gallo looked off :/

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Phoenix, AZ?

El Pollo Loco is open daily from 10:00 AM to 11:00 PM.

Where is El Pollo Loco located in Phoenix?

El Pollo Loco is located at 2410 W Northern Ave, Phoenix, AZ 85021.