Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
1,140 reviews
5 stars
664
4 stars
237
3 stars
96
2 stars
56
1 star
87
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being delicious and fresh, particularly the chicken and tacos.
Service Issues
Multiple reviews highlighted inconsistent service, including order mistakes, rude staff, and long wait times.
Cleanliness
Several customers reported unsanitary conditions in the restaurant, with complaints about cleanliness in dining areas.
Pricing Concerns
Some customers felt that the prices were high for the portion sizes and quality, leading to dissatisfaction.
Customer Experience
While some staff were noted for their friendliness and helpfulness, others were criticized for poor customer service and attitude.
- ATAna ThompsonNov 15, 20255.0Mother cravings after Dr appointment
- JGJr GarciaNov 8, 20255.0Great service from the young men working 11/7 Good portion for the El Pollo Bowl
- ALAlix Arroyo de LariosOct 26, 20255.0Muy deliciosa comida, atienden muy rápido
- JNJol NelsonOct 23, 20251.0I got the rice n chicken bowel And it was soooooooooooooooooooooo Nasty 🤮 to my surprise they did not use the fresh grilled whole chicken meat to make the bowls they use different chicken meat that has no seasoning and taste discussing🤮🤮🤮🤮 . Never again .
- VRVanessa “Nessa” R.Oct 14, 20255.0Food was delicious and hot. The gentleman here were nice, patient, and helpful.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco in Phoenix operates daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery service to customers.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards as payment options.
Where is El Pollo Loco located?
El Pollo Loco is located at 510 E Bell Rd, Phoenix, AZ 85022, USA.
Can I order food online from El Pollo Loco?
Yes, you can order online through their official ordering site or via the El Pollo Loco app available in the Apple App Store.
What is the specialty of El Pollo Loco's food?
El Pollo Loco specializes in fire-grilled chicken marinated in a unique blend of herbs, spices, fruit juices, and garlic, served in authentic Mexican entrees with handmade guacamole, salsas, and dressings.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering services for events and gatherings.
Are there any nearby places where I can get dessert after dining at El Pollo Loco?
Yes, Cold Stone Creamery, an ice cream shop, is nearby where you can enjoy dessert after your meal at El Pollo Loco.
What other Mexican restaurants are close to El Pollo Loco?
Nearby Mexican restaurants include Taco Cabana, Baja Fresh Mexican Grill, and Chipotle Mexican Grill, providing additional dining options in the area.
Are there any convenient places nearby for shopping or additional activities after visiting El Pollo Loco?
Yes, Bell Towne Center - GameStop offers retail and entertainment options nearby, and the Village Inn provides another dining choice close to El Pollo Loco.