Brand Certified
El Pollo Loco
4.0(1240 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
6535 W Indian School Rd, Phoenix, AZ
85033, United States
Certified by El Pollo Loco • Feb 22, 2026
(623) 846-0702
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/az/phoenix/6535-w-indian-school-rd
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
4.0
1,240 reviews
5 stars
629
4 stars
279
3 stars
124
2 stars
63
1 star
145
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported slow service, incorrect orders, and poor customer service experiences.
Food Quality
While some customers enjoyed the food, there were complaints about stale items, incorrect orders, and food not being fresh.
Cleanliness
Several reviews mentioned cleanliness issues, including a hot environment and presence of flies.
Staff Attitude
Customer experiences varied, with some praising friendly staff while others reported rude or unhelpful interactions.
- SNSanta necoFeb 14, 20265.0The person attending the drive through was so helpful and friendly.
- GMGeraldine MarquezFeb 1, 20265.0Exelente servicio y la comida muy buena!👍🏻
- JBJoshua BarocioJan 30, 20265.0I go to this drive thru often. You cant tell me this quesadilla doesn't smack! Perfect lunch
- AFAmreen FazalJan 27, 20261.0Vincent is horrible worker. He intentionally gives you stale rotten food.
- NJNiggah JonezDec 1, 20251.0No iced tea in their lobby Dec 1, the container was empty. This location often forgets the chips that are supposed to come with your order.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco in Phoenix, AZ is open daily from 10:00 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
Can I order El Pollo Loco food through an app?
Yes, you can order through the El Pollo Loco app available on the Apple App Store or use their online ordering website.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and checks as payment options.
Is there a drive-through option at El Pollo Loco?
Yes, El Pollo Loco in Phoenix offers a drive-through service.
Where is El Pollo Loco located?
El Pollo Loco is located at 6535 W Indian School Rd, Phoenix, AZ 85033, USA.
What kind of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican food including fire-grilled chicken and handmade guacamole, salsas, and dressings.
What nearby places can I visit after dining at El Pollo Loco?
After dining, you might visit nearby spots like VCA Phoenix West Animal Hospital if you have pets, or stop by Fry's Food And Drug for groceries and pharmacy needs.
Are there any pet services near El Pollo Loco?
Yes, nearby pet services include VCA Phoenix West Animal Hospital and West Phoenix Veterinary Hospital.
What beauty and spa options are available near El Pollo Loco?
Nearby beauty and spa options include El Rey Barbering Hair & More, Vina Nail, Studio Hair & Make Up Mujer Bonita, Black & White Beauty Salon Unisex Pathy Chaparro, Talk Nail and Spa, and Mujer Bonita Salón.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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