Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
1,230 reviews
5 stars
638
4 stars
281
3 stars
146
2 stars
59
1 star
106
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the friendly and courteous staff, highlighting their helpfulness and approachability.
Food Quality
While many reviews appreciated the delicious chicken and variety of menu items, there were consistent complaints about dry chicken and incorrect orders.
Cleanliness Issues
Several customers reported unsanitary conditions, particularly in the bathrooms, and some noted dirty uniforms among staff.
Order Accuracy
Numerous reviews mentioned problems with order accuracy, including missing items and incorrect food preparation.
Pricing Concerns
Some customers felt that the prices were high relative to the quality and portion sizes of the food.
- PMPJ Muckey1 day ago5.0Busy…it’s new in town
- CGc gJan 4, 20265.0Their new Mexican corn salad is very good...but at nearly $1 - it better be. Their chicken is still some of the best in town for a fast food restaurant.
- BBBalletgirl86Jan 1, 20265.0Try the mac and cheese on your taco al carbon , weirdly good.
- SCSimone CertitudeDec 27, 20254.0Kind service. Personable staff 🤍
- CSC M SabillonDec 13, 20251.0Nunca entiendo por qué las órdenes en líneas todo el tiempo llegan mal, siempre falta algo o algo lo ponen al revés si no pueden con el servicio en línea no lo tengan por qué uno paga mucho más dinero por la comida para que al final llegue todo mal
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco in Phoenix is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services so you can enjoy their food at home or elsewhere.
Can I order El Pollo Loco's food through their mobile app?
Yes, you can order using the El Pollo Loco app available on the Apple App Store or order directly via their online menu link.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards, among other payment methods.
Does El Pollo Loco have drive-through service?
Yes, El Pollo Loco offers drive-through service for added convenience.
What makes El Pollo Loco's chicken special?
Their chicken is marinated in a special recipe of herbs, spices, fruit juices, and garlic, then fire-grilled on signature open-flame grills, ensuring authentic flavor.
Are there any catering services available at El Pollo Loco?
Yes, El Pollo Loco provides catering services for events and gatherings.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby, you can visit Dunkin' for coffee and donuts or Dairy Queen Grill & Chill for ice cream. If you need auto care, Napa Auto Care Center and Quick N Clean are close by.
How can I reach El Pollo Loco if I am using local transit or nearby landmarks?
El Pollo Loco is located at 4102 E Thomas Rd, Phoenix, AZ 85018, near well-known spots like Dunkin' and Hog Wild Pit Bar-B-Q to help guide your way.
Are there other Mexican or fast food restaurants near El Pollo Loco?
Yes, nearby options include Tru Tacos, another Mexican fast-food restaurant, and Hog Wild Pit Bar-B-Q for barbecue.