Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
1,221 reviews
5 stars
632
4 stars
279
3 stars
146
2 stars
60
1 star
104
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the delicious grilled chicken and various menu items, though some reported issues with dry or overcooked chicken.
Customer Service
Many reviews highlighted the friendly and helpful staff, although there were complaints about rude behavior from some employees and inconsistent service.
Cleanliness
Several customers noted cleanliness issues, particularly in the bathrooms, which detracted from their overall experience.
Value for Money
While some customers felt the food was worth the price, others criticized the high costs and small portion sizes.
Order Accuracy
There were multiple reports of incorrect orders and missing items, indicating a need for improvement in order accuracy.
- MKMelanie KieOct 5, 20255.0Great chicken avocado bowl, crispy chicken tacos, tostada was more like a taco salad bowl. We watched the chicken being cooked on the grill. They also have grilled chicken and sides like Mac and cheese or mashed potatoes with gravy. Great customer service that was bilingual. Reminded me of eating at my Grandma's house.
- LILucas IenerichSep 17, 20255.0Porção boa. Arroz e feijão bom. Frango bem assado. Único problema é a pimenta, mas que tem em todas as comidas norte-americanas.
- MKMiss KindredSep 10, 20255.0I love the people that work here! The girls at the drive thru are always very nice and make you feel like they care about your experience. Sharin W. (2951) is really a great employee with excellent customer service skills. Thanks again El Pollo Loco!
- DPDelia PadillaSep 6, 20255.0The people who work there are very kind. I got to try the two versions of the quesadillas and a crunchy taco. The fam and I also liked the burritos, rice and salsas.
- BBBrice BesseneckerSep 3, 20255.0Always delicious, they are very helpful and don't be shy to ask for a side of extra chipotle sauce!
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco in Phoenix is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services so you can enjoy their food at home or elsewhere.
Can I order El Pollo Loco's food through their mobile app?
Yes, you can order using the El Pollo Loco app available on the Apple App Store or order directly via their online menu link.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards, among other payment methods.
Does El Pollo Loco have drive-through service?
Yes, El Pollo Loco offers drive-through service for added convenience.
What makes El Pollo Loco's chicken special?
Their chicken is marinated in a special recipe of herbs, spices, fruit juices, and garlic, then fire-grilled on signature open-flame grills, ensuring authentic flavor.
Are there any catering services available at El Pollo Loco?
Yes, El Pollo Loco provides catering services for events and gatherings.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby, you can visit Dunkin' for coffee and donuts or Dairy Queen Grill & Chill for ice cream. If you need auto care, Napa Auto Care Center and Quick N Clean are close by.
How can I reach El Pollo Loco if I am using local transit or nearby landmarks?
El Pollo Loco is located at 4102 E Thomas Rd, Phoenix, AZ 85018, near well-known spots like Dunkin' and Hog Wild Pit Bar-B-Q to help guide your way.
Are there other Mexican or fast food restaurants near El Pollo Loco?
Yes, nearby options include Tru Tacos, another Mexican fast-food restaurant, and Hog Wild Pit Bar-B-Q for barbecue.