Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
945 reviews
5 stars
503
4 stars
210
3 stars
85
2 stars
35
1 star
112
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Several customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Food Quality
Mixed reviews on food quality; some praised the taste and value, while others complained about dry chicken and small portions.
Customer Service
Customer service experiences varied widely, with some staff being friendly and helpful, while others were reported as rude or dismissive.
Cleanliness
The cleanliness of the restaurant was inconsistent, with some customers noting dirty tables despite a generally clean kitchen.
Value for Money
Many customers appreciated the value for money, especially for family meals, though some felt prices were rising while portion sizes were decreasing.
- LTLuis Angel Santiago Tarazon3 days ago1.0Terrible service. They charged me twice because the computer shut down, and when I showed them my bank statement proving the double charge, they still refused to refund my money, claiming they didn't have the receipt. I provided the proof, and honestly, the manager or supervisor was awful.
- CAchristopher aldridgeOct 31, 20251.0Stopped here at 9 at night on 7/30 and it was 22 dollars wasted. The restraunt literally got every single thing wrong on the order, down to literally forgetting to put chicken on the burrito, forgot the chips on the combo. This was not noticed until a I got home 30 minutes away. Warning to anyone reading this, if you want what you ordered, go somewhere else, huge waste of my money
- JHJosiah HeplerOct 28, 20255.0El Pollo Loco has always distinguished itself in the fast-casual space by offering authentic, flame-grilled Mexican food that delivers phenomenal value and portion size, making it an ideal choice for feeding families or just grabbing a very satisfying individual meal. What makes El Pollo Loco stand out is the sheer quantity of food you receive for your money, especially when opting for one of their signature items. If your primary goal is maximizing the amount of delicious, high-protein food you get for your dollar, especially in a family setting or for a huge lunch, El Pollo Loco remains one of the best value options in fast-casual dining.
- TFTravis FOct 24, 20252.0Not very friendly workers, i’ve been in twice and they give me attitude about my pick up order. Intentionally ignoring me when I ask for items.
- JBJon BrownOct 24, 20255.0Free WiFi and Diet Coke so I’m happy but more importantly I was greeted with a smile by Jennifer who was extra helpful and I appreciate that
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Phoenix?
El Pollo Loco is located at 4728 E Ray Rd, Phoenix, AZ 85044, USA.
Does El Pollo Loco offer online ordering options?
Yes, you can order your food online through their menu at https://order.elpolloloco.com/menu/ or via their mobile app 'El Pollo Loco'.
What type of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican-style food featuring fire-grilled chicken marinated in a special recipe of herbs, spices, fruit juices, and garlic.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco in Phoenix have a drive-through and free Wi-Fi?
Yes, this location features a drive-through and offers free Wi-Fi to customers.
What other dining options are nearby El Pollo Loco?
Nearby dining options include Applebee's, Boston Market, Gus's World Famous Fried Chicken, Keegan's Grill, The Halal Guys, and Teriyaki Madness, providing a variety of cuisines and styles.
Can I visit other shopping and service destinations near El Pollo Loco?
Yes, you can explore nearby places like Ahwatukee Foothills Towne Center for shopping, CVS Pharmacy inside Target Store for pharmacy needs, and UPS Access Point for delivery services.
Are there family-friendly dessert places close to El Pollo Loco?
Yes, nearby you can find dessert options like Dippin' Dots and Nothing Bundt Cakes, perfect for a sweet treat after your meal.
How can nearby restaurants and services enhance my visit to El Pollo Loco?
You can plan a full outing by dining at El Pollo Loco and then enjoying a movie rental at nearby Redbox, or visit retail stores like AT&T Store and rue21 for shopping.