Brand Certified
El Pollo Loco
4.0(958 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
4728 E Ray Rd, Phoenix, AZ
85044, United States
Certified by El Pollo Loco • Feb 22, 2026
(480) 893-6141
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/az/phoenix/4728-e-ray-rd
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
4.0
958 reviews
5 stars
509
4 stars
214
3 stars
85
2 stars
37
1 star
113
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the flavor and freshness of the food, there were consistent complaints about dry chicken and incorrect orders.
Customer Service
Service quality varied significantly; some staff were praised for being friendly and helpful, while others were criticized for being rude and unhelpful.
Cleanliness
The cleanliness of the restaurant was a concern for some customers, with reports of dirty tables and unsanitary conditions.
Value for Money
Customers generally felt that the food offered good value, but there were complaints about portion sizes and rising prices.
- JFJen FoltzFeb 8, 20265.0This particular location is the best one of all of the stores I've been to.
- SBSuzanne BreauxJan 21, 20265.0Love me some Pollo Loco. Always the best, char-grilled chicken.
- DLDan LewisJan 17, 20262.080% of the time I come here there is a 15 to 20 minute wait for chicken. Kinda defeats the purpose of fast food chicken. Food is good, when they have it.
- ABAnthony BecraftJan 7, 20265.0Food is always fresh and service is prompt and friendly. Cost is a couple dollars more than typical fast food, but it's healthier and deliciouser. 😉
- CCCafeNightsterDec 20, 20252.0Don't really do bad reviews, but we went here. Ordered in drive thru, got both our orders wrong. They repeated the order three times correctly, but we did not receive what we wanted. A queso guacamole chicken burrito and street corn bowl. Got a burrito with chicken and mostly rice ans beans, the bowl had no corn and other stuff to make it a taco. Idk, the food don't taste as good, they changed something. Won't be back again.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Phoenix?
El Pollo Loco is located at 4728 E Ray Rd, Phoenix, AZ 85044, USA.
Does El Pollo Loco offer online ordering options?
Yes, you can order your food online through their menu at https://order.elpolloloco.com/menu/ or via their mobile app 'El Pollo Loco'.
What type of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican-style food featuring fire-grilled chicken marinated in a special recipe of herbs, spices, fruit juices, and garlic.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco in Phoenix have a drive-through and free Wi-Fi?
Yes, this location features a drive-through and offers free Wi-Fi to customers.
What other dining options are nearby El Pollo Loco?
Nearby dining options include Applebee's, Boston Market, Gus's World Famous Fried Chicken, Keegan's Grill, The Halal Guys, and Teriyaki Madness, providing a variety of cuisines and styles.
Can I visit other shopping and service destinations near El Pollo Loco?
Yes, you can explore nearby places like Ahwatukee Foothills Towne Center for shopping, CVS Pharmacy inside Target Store for pharmacy needs, and UPS Access Point for delivery services.
Are there family-friendly dessert places close to El Pollo Loco?
Yes, nearby you can find dessert options like Dippin' Dots and Nothing Bundt Cakes, perfect for a sweet treat after your meal.
How can nearby restaurants and services enhance my visit to El Pollo Loco?
You can plan a full outing by dining at El Pollo Loco and then enjoying a movie rental at nearby Redbox, or visit retail stores like AT&T Store and rue21 for shopping.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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