Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
952 reviews
5 stars
506
4 stars
212
3 stars
85
2 stars
36
1 star
113
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Multiple customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Food Quality
Feedback on food quality was mixed, with some praising the taste while others complained about dry chicken and small portions.
Customer Service
Customer service experiences varied widely; some praised staff for being friendly and helpful, while others reported rude behavior and poor service.
Cleanliness
Several reviews highlighted cleanliness issues, particularly with dirty tables and unsanitary conditions.
Value for Money
Some customers appreciated the value and portion sizes, while others felt prices were rising and portions were shrinking.
- ABAnthony Becraft5 days ago5.0Food is always fresh and service is prompt and friendly. Cost is a couple dollars more than typical fast food, but it's healthier and deliciouser. 😉
- CCCafeNightsterDec 20, 20252.0Don't really do bad reviews, but we went here. Ordered in drive thru, got both our orders wrong. They repeated the order three times correctly, but we did not receive what we wanted. A queso guacamole chicken burrito and street corn bowl. Got a burrito with chicken and mostly rice ans beans, the bowl had no corn and other stuff to make it a taco. Idk, the food don't taste as good, they changed something. Won't be back again.
- BSBrittany StoneDec 15, 20255.0I love this place.
- MWMJohn WarnerDec 12, 20251.0Place is disgusting
- LTLuis Angel Santiago TarazonNov 22, 20251.0Terrible service. They charged me twice because the computer shut down, and when I showed them my bank statement proving the double charge, they still refused to refund my money, claiming they didn't have the receipt. I provided the proof, and honestly, the manager or supervisor was awful.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Phoenix, AZ?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Phoenix?
El Pollo Loco is located at 4728 E Ray Rd, Phoenix, AZ 85044, USA.
Does El Pollo Loco offer online ordering options?
Yes, you can order your food online through their menu at https://order.elpolloloco.com/menu/ or via their mobile app 'El Pollo Loco'.
What type of food does El Pollo Loco serve?
El Pollo Loco specializes in fresh, authentic Mexican-style food featuring fire-grilled chicken marinated in a special recipe of herbs, spices, fruit juices, and garlic.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco in Phoenix have a drive-through and free Wi-Fi?
Yes, this location features a drive-through and offers free Wi-Fi to customers.
What other dining options are nearby El Pollo Loco?
Nearby dining options include Applebee's, Boston Market, Gus's World Famous Fried Chicken, Keegan's Grill, The Halal Guys, and Teriyaki Madness, providing a variety of cuisines and styles.
Can I visit other shopping and service destinations near El Pollo Loco?
Yes, you can explore nearby places like Ahwatukee Foothills Towne Center for shopping, CVS Pharmacy inside Target Store for pharmacy needs, and UPS Access Point for delivery services.
Are there family-friendly dessert places close to El Pollo Loco?
Yes, nearby you can find dessert options like Dippin' Dots and Nothing Bundt Cakes, perfect for a sweet treat after your meal.
How can nearby restaurants and services enhance my visit to El Pollo Loco?
You can plan a full outing by dining at El Pollo Loco and then enjoying a movie rental at nearby Redbox, or visit retail stores like AT&T Store and rue21 for shopping.