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El Pollo Loco

4.0
(958 reviews)

Business Details

4728 E Ray Rd, Phoenix, AZ
85044, United States
(480) 893-6141
https://restaurants.elpolloloco.com/az/phoenix/4728-e-ray-rd

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Phoenix,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
4728 E Ray Rd, Phoenix, AZ
85044, United States

Hours

Reviews

4.0
958 reviews
5 stars
509
4 stars
214
3 stars
85
2 stars
37
1 star
113

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the flavor and freshness of the food, there were consistent complaints about dry chicken and incorrect orders.

Customer Service

Service quality varied significantly; some staff were praised for being friendly and helpful, while others were criticized for being rude and unhelpful.

Cleanliness

The cleanliness of the restaurant was a concern for some customers, with reports of dirty tables and unsanitary conditions.

Value for Money

Customers generally felt that the food offered good value, but there were complaints about portion sizes and rising prices.
  • JF
    Jen Foltz
    Feb 8, 2026
    5.0
    This particular location is the best one of all of the stores I've been to.
  • SB
    Suzanne Breaux
    Jan 21, 2026
    5.0
    Love me some Pollo Loco. Always the best, char-grilled chicken.
  • DL
    Dan Lewis
    Jan 17, 2026
    2.0
    80% of the time I come here there is a 15 to 20 minute wait for chicken. Kinda defeats the purpose of fast food chicken. Food is good, when they have it.
  • AB
    Anthony Becraft
    Jan 7, 2026
    5.0
    Food is always fresh and service is prompt and friendly. Cost is a couple dollars more than typical fast food, but it's healthier and deliciouser. 😉
  • CC
    CafeNightster
    Dec 20, 2025
    2.0
    Don't really do bad reviews, but we went here. Ordered in drive thru, got both our orders wrong. They repeated the order three times correctly, but we did not receive what we wanted. A queso guacamole chicken burrito and street corn bowl. Got a burrito with chicken and mostly rice ans beans, the bowl had no corn and other stuff to make it a taco. Idk, the food don't taste as good, they changed something. Won't be back again.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Phoenix, AZ?

El Pollo Loco is open daily from 10:00 AM to 10:00 PM.

Where is El Pollo Loco located in Phoenix?

El Pollo Loco is located at 4728 E Ray Rd, Phoenix, AZ 85044, USA.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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