Dutch Bros Coffee

4.5
2019 reviews

About

Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Dutch Bros Coffee
1201 E. Glendale Ave., Phoenix, AZ
85020, United States

Hours

Reviews

4.5
2,019 reviews
5 stars
1,526
4 stars
238
3 stars
81
2 stars
54
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting excellent service experiences.

Order Efficiency

Numerous reviews indicated long wait times, particularly in the drive-thru, with complaints about the order-ahead feature not being effectively implemented.

Drink Quality

While some customers enjoyed their drinks, there were several complaints about incorrect orders and drinks lacking flavor.

Walk-Up Window

The walk-up window has been closed for an extended period, causing inconvenience for customers who prefer not to use the drive-thru.

Parking and Traffic

Customers expressed frustration with the small parking lot and traffic congestion caused by the drive-thru line.
  • AV
    Ali Valdez
    Nov 17, 2025
    1.0
    Muy mala experiencia resulta k no puedo comprar hay en la ventanilla para poder degustar mi bebida y ni tampoco estacionarme 🤔🤔🤔 si en ninguna sucursal me avían dicho eso y el personal muy grosero el k m atendió y si no me vendieron nada
  • OR
    Olivia Robillard
    Nov 9, 2025
    5.0
    The kindest workers. I got to the window and the guy recommended I add soft top to my sour peach ring next time. I tried it today and it was so bomb. He was lovely too so I knew his recommendation would be good. If you were working window on Friday afternoon, hit me up
  • SS
    Sabrina Sanchez
    Nov 2, 2025
    1.0
    I stop by Dutch Bros a couple of times a week, and since I recently moved, this is the closest location on my way to work. Unfortunately, it’s probably the worst one I’ve been to. Whether I wait to order or order ahead, it takes the same amount of time, and they still get things wrong. It’s gotten to the point where I’m willing to go out of my way to visit my old location because I know they’ll get my order right and it’s much quicker.
  • ZR
    Zamira Rozakhunova
    Nov 1, 2025
    2.0
    I love Dutch and have never had a bad experience until today. There was a young man taking orders and he told us that we cut in line because we entered through the wrong entrance (there were no signs that said no entrance) so he can’t take our order. We were confused because there was nobody behind us until he came up. When we told him that we didn’t cut, he said that he won’t be taking our orders and that we need to go behind the longer line. (While he was talking another car came through the same entrance) We left because he refused to take our order and was standing around looking at other cars.
  • AM
    Andrea McCray
    Oct 24, 2025
    2.0
    Dutch Brothers offers an order-ahead feature, but unfortunately, this particular location falls short in its implementation. Despite my repeated visits (which I admit is my fault), they’ve rarely started my drink before I arrive, even when I give them extra time. The walk-up window has been closed since the pandemic, leaving the only option as the drive-through. However, this still involves navigating through the regular traffic, making it an inefficient way to get my beverage. Today, I attempted to order ahead and arrived to find the line already six cars deep. Unfortunately, this meant I would have to wait another 15 to 20 minutes before receiving my drink, completely defeating the purpose of ordering ahead. As a result, I decided to order a drink from another establishment and pick it up on my way to work without any issues. I genuinely enjoy Dutch Brothers, and it’s unfortunate that this location fails to meet their reputation. I believe that disabling the order-ahead feature would be a better solution, as it’s clear that they’re not able to fulfill it. This misrepresentation gives customers a false sense of the service they offer.

Frequently Asked Questions About Dutch Bros Coffee

What sugar-free flavors do you offer?

Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.

What drinks are caffeine-free?

We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!