Brand Certified
Dunkin'
3.2(708 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
1909 W Baseline Rd, Phoenix, AZ
85041, United States
Certified by Dunkin' • Feb 22, 2026
(602) 457-4600
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.2
708 reviews
5 stars
276
4 stars
82
3 stars
57
2 stars
64
1 star
229
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, with many expressing frustration over long wait times and incorrect orders.
Product Consistency
Customers frequently mentioned issues with food and drink quality, including burnt items, incorrect orders, and stale donuts.
Management Issues
Several reviews highlighted poor management practices, including lack of training for staff and inadequate inventory management.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and noted that certain items were well-prepared.
- JVJonathan VFeb 18, 20264.0They’re okay
- CCCJFeb 5, 20265.0The guy at the front counter was very polite and nice 👍
- JTJessica TarangoJan 23, 20262.0Pedimos 2 brown sugar espressos y Les pusieron demaciado hielo. Cuando el vaso claramente tiene una marca para poner el hielo. Creo que pueden mejorar eso porque la verdad en 3 tragos me lo tomé, osea que café no tenía...
- CCCuhzzoJan 19, 20261.0I drove 4 miles just to get a Dunkin coffee cuz it’s my favorite spot and this was the closest one. And I ordered a large caramel chocolate iced coffee with cream/no sugar. And I received my coffee I drove off and when I actually tasted it it tasted like nothing but cream and water. There was no caramel chocolate flavoring or COFFEE the main thing that should be in there if anything else. Then I tried to call them and of course the number doesn’t work.
- DODanielle OJan 14, 20261.0Did a mobile order in a rush got to the drive thru and they said it was not an order for me! In a rush ordered again! Checked my account it was a dup order and not the phone number does not work! Call and an automatic hang up!!!
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website