Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
846 reviews
5 stars
390
4 stars
147
3 stars
85
2 stars
56
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, leading to negative experiences.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with several customers expressing frustration over repeated mistakes.
Service Speed
Customers consistently noted slow service times, particularly in the drive-thru, with long waits reported even when the location was not busy.
Product Quality
Several reviews mentioned poor food quality, including stale or burnt items, and dissatisfaction with the coffee.
Cleanliness
Multiple customers highlighted concerns about the cleanliness of the location, including unsanitary conditions in the restroom.
- KFKehaulani Fernandez1 day ago5.0Come on now, what's there not to love about Dunkin donuts!
- KMKai MudiwaNov 1, 20251.0My daughter pulled into Dunkin’ Donuts at 11:20 AM before she had to be to work at 1:00 PM, she wanted to grab some coffee come home and put her makeup on and get ready for work while she drank her coffee. At 12:15 she called me crying, saying that she was still stuck in the line at Dunkin’ Donuts and the people ahead of her had not been taken care of, but there were people behind her and she couldn’t get out of the line and she was concerned she was going to be late for work. At 12:30 she got to the front of the line finally and the girl told her sorry we only have two people working and gave her a shitty coffee that tasted horrible. My daughter came home in tears, she came home crying, it is 1240 in the afternoon, she has to be to work at 1 o’clock, 25 minutes away from our house and she is in her pajamas and she has no coffee and she is bawling her eyes out because not only did Dunkin ignore their drive-through customers for almost an hour, when they did help them, they didn’t give them quality service. You people are horrible and I will be there to get my daughter‘s refund. Pulling into Starbucks to get my kid some coffee for a better day. DO SOME HIRING OR CLOSE YOUR DRIVE THRU
- JJJuanOct 21, 20251.0I wanted to let you guys know a complaint regarding an extremely unpleasant experience I had at your Dunkin’ location on Northern. When I went through the drive-thru to order two boxes of coffee and two dozen donuts, the woman named Michelle on the intercom was immediately rude and unprofessional. She kept repeating herself in a condescending tone and told me there would be a 20–30 minute wait. I politely responded that I didn’t mind, but her attitude continued. When I got to the window, she opened it abruptly, confirmed my order in an irritated tone, and then slammed the window shut without a word. Shortly after, a gentleman named Adam came to assist me, apologized for her behavior, and completed my order professionally I truly appreciated his help. However, the woman’s behavior was unacceptable. Her demeanor, dilated eyes, and erratic attitude made me question if she was under the influence while working. This is not the first time I’ve had a poor experience at this location the employees often appear unprofessional, and the overall cleanliness and product quality are very concerning. This was by far the worst experience I’ve had at Dunkin’. I hope this issue is addressed seriously to ensure better service and professionalism at this location going forward.
- GDGavin DOct 18, 20255.0Such an amazing experience! Friendliest staff and so much more willing to accommodate than the Bethany Home location. Doris was so amazing and made extra munchkins when they were out! 10/10 will go again!!
- AOAvery O'dellOct 14, 20252.0A single order of one donut took a solid ten minutes to get. The person in front of us in the drive through took even longer for a single bag however I didn't know their order.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Phoenix, AZ?
Dunkin' is open Monday through Friday from 4:00 AM to 8:00 PM, and on Saturday and Sunday from 5:00 AM to 8:00 PM.
Does Dunkin' offer delivery and curbside pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.
What new holiday beverages are available at Dunkin'?
This holiday season, try Dunkin's new Cookie Butter Cloud Latte, Berry Sangria Refresher, and enjoy the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes.
What types of food and drinks does Dunkin' specialize in?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, serving breakfast, lunch, and brunch meals.
Can I order ahead using an app for Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a fast grab-and-go experience.
What payment methods are accepted at Dunkin'?
Dunkin' accepts both debit and credit cards for payment.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location features a drive-thru for convenient service.
Which fast food restaurants are near Dunkin' on W Northern Ave?
Nearby fast food options include Rally's at 1935 W Northern Ave, McDonald's, Del Taco, and Salad and Go, offering a variety of American, Mexican, and salad choices.
Are there other coffee shops near Dunkin' on W Northern Ave?
Yes, there is another Dunkin' coffee shop close by, as well as several dining options for coffee and donuts.
What nearby places can I visit before or after grabbing coffee at Dunkin'?
You can visit local spots like the Bank of America ATM for banking needs, Quality Alterations & Shoe Repair for clothing services, or enjoy entertainment at KaraokeNow for audio and karaoke fun.