Brand Certified
Dunkin'
3.7(755 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
2420 W. Bethany Home Rd, Phoenix, AZ
85015, United States
Certified by Dunkin' • Feb 22, 2026
(602) 864-2744
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.7
755 reviews
5 stars
370
4 stars
119
3 stars
86
2 stars
53
1 star
127
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and a lack of attention to detail.
Product Availability
Several reviews mentioned that the location frequently runs out of donuts and other menu items, leading to disappointment.
Cleanliness and Quality
There were complaints about unsanitary conditions, including hair in drinks and old or stale food.
Positive Experiences
Despite the negative feedback, some customers praised the fast service and quality of drinks at certain times.
- MCmari carrilloFeb 18, 20261.0The girl at the drive thru window Hispanic girl with the blonde hair needs a different job maybe one where she’s isolated just her cause apparently she hates people and hates socializing and being friendly ! I pulled up to the window she blankly stared at me like with her face tryna say “what do you want ?” She just kept giving me a dirty look didn’t greet me or at least a have a nice day gave me my donuts and turned around and walked away . Like dang maybe some more customer service training or something .I should’ve read the reviews before coming here 😭 apparently I’m not the only one who’s had a bad experience! Never Again !
- MEMelinda ElmanJan 25, 20261.0Worst Dunkin ever! Can't get a simple black coffee with sugar only correct.
- MMMel MelDec 29, 20252.0A HAIR IN MY DRINK!!! none of the works have hair caps and now we’re swallowing hair in our drinks 🤬
- GRg rDec 25, 20251.0Horrible service rude attitude took ten minutes to get a coffee and muffin
- CRCrystal RoseDec 22, 20252.0Decided to give Dunkin another try after multiple bad experiences- this was a new location & I arrived maybe 10 min before 7am; there were 3 employees working who all looked at me but did not say a word. About 10 min later the furthest employee working at the drive through window finally said she’d be right with me. If my hot coffee would have tasted the least bit decent I wouldn’t have minded the unwelcoming/ unfriendly service, but it was terrible & yet again not a great experience overall
Frequently Asked Questions About Dunkin'
What are the regular operating hours for Dunkin' in Phoenix, AZ?
Dunkin' in Phoenix, AZ operates from 4:00 AM to 8:00 PM Monday through Friday, and 5:00 AM to 8:00 PM on weekends.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers delivery and curbside pickup services.
What are some of the specialties available at this Dunkin' outlet?
Specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Is there a drive-thru available at Dunkin' on 2420 W. Bethany Home Rd?
Yes, this Dunkin' location features a drive-thru for convenient service.
Can I order ahead using a mobile app for faster service at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a fast grab-and-go experience.
What new holiday beverages can I try at Dunkin' during the holiday season?
Try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.
Are children welcome at this Dunkin' location and are there vegetarian options?
Yes, children are welcome and vegetarian options are available at this Dunkin' location.
What nearby restaurants can I visit before or after stopping by Dunkin'?
Nearby dining options include Wingstop, Juliobertos Mexican Restaurant, Oaxaca Restaurant, Senor Muertos Mexican Pizza, Samurai Sam's Japanese Restaurant, Subway, and Whataburger.
Are there convenient nearby gas stations or convenience stores around Dunkin' at 2420 W. Bethany Home Rd?
Yes, nearby gas stations and convenience stores include Circle K, Bethany Home Shell, ampm, ARCO, and the Blue Rhino Propane Exchange for propane supplies.
What transportation or service stores are located near this Dunkin' for added convenience?
Nearby you can find Cricket Wireless for mobile phone needs, several Bitcoin ATMs like Bitcoin of America and LibertyX, U-Haul Neighborhood Dealer for truck rentals, and Green Light Car Sales LLC for used cars.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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