Brand Certified
Dunkin'
3.4(1032 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
9140 W. Thomas Rd, Phoenix, AZ
85037, United States
Certified by Dunkin' • Feb 22, 2026
(623) 877-9025
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.4
1,032 reviews
5 stars
438
4 stars
166
3 stars
94
2 stars
65
1 star
269
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly from management, leading to a negative experience.
Order Accuracy
Numerous reviews mentioned issues with incorrect orders, including missing items and wrong food.
Speed of Service
Customers frequently complained about slow service, especially in the drive-thru, with long wait times reported.
Product Quality
Several reviews indicated dissatisfaction with the quality of food and drinks, including stale donuts and poorly made beverages.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and the quality of certain products.
- B2B3 21 day ago1.0You guys suck. Every signature drink i liked yall removed. I tried new stuff and its icky. Waste of money.
- ERErica ReyesFeb 15, 20261.02 o’clock hits forget them making any donuts because there’s never nothing.
- DRDayana ReyesFeb 12, 20265.0Idk about all these reviews but this is my favorite dunkin out of all the ones we have nearby. These girls really know how to make an iced coffee. A simple caramel iced coffee that always gets made wrong somehow in the other locations. They never fail though. They can be a little quiet but get the job done fast.
- CJcathleen jonesJan 28, 20265.0I love the 5 dollar deal.
- TMTodd MearsJan 26, 20265.0Just a great helpful group of employees!! Store is run well!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 9140 W. Thomas Rd, Phoenix, AZ?
Dunkin' is open Monday through Friday from 4:00 AM to 8:00 PM, and on Saturday and Sunday from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What special holiday drinks does Dunkin' currently offer?
Dunkin' offers the Cookie Butter Cloud Latte, returning Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher as part of their holiday menu.
Can I order Dunkin' products ahead of time via a mobile app?
Yes, you can order ahead with the Dunkin' mobile app for a fast grab and go experience, including via Apple and Android devices.
What types of meals are served at this Dunkin' location?
Dunkin' serves breakfast, lunch, and brunch meals.
What are some nearby food options to Dunkin' at 9140 W. Thomas Rd?
Nearby food options include Yan's Chinese Food for Asian cuisine and McDonald's for fast food and breakfast.
Are there healthcare facilities near Dunkin' at this location?
Yes, nearby healthcare facilities include Phoenix Pain Treatment, Perfect Dental Group, Express Urgent Care, and Southwest Veteran’s Outpatient Clinic.
Is there a place nearby where I can get financial services?
Presto Title Loans and OneMain Financial offer loan and financial services near Dunkin'.
Does the Dunkin' location have a drive-thru service?
Yes, this Dunkin' location offers a drive-thru service for customers' convenience.
What payment methods are accepted at this Dunkin' location?
Dunkin' at this location accepts both debit and credit cards for payment.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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