Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.4
1,028 reviews
5 stars
436
4 stars
166
3 stars
94
2 stars
65
1 star
267
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly management, leading to a negative customer experience.
Order Accuracy
Many customers reported issues with incorrect orders and items missing from their purchases, contributing to dissatisfaction.
Speed of Service
Customers frequently complained about slow service, especially in the drive-thru, with long wait times reported.
Product Quality
Several reviews mentioned stale or poorly prepared food items, including donuts and breakfast sandwiches, affecting overall satisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and the quality of certain drinks.
- DΣliskūya Michael Thūrwolf (Lord of Darkness)Dec 3, 20251.0My mom and I went here and got our order wrong so we tried get our order right but the lady was soft spoken and had a attitude towards me and went back and never came back but I had to refund of a second doughnut for my mom in which she only got one and that's not right if someone can't hear and understand more things would get done easy but nope worst service ever
- KOKathryn OliverosDec 2, 20251.0I usually don’t leave reviews, but the experience I had today deserves one. The manager at this location is extremely rude. If you don’t like your job, why work there? She was behind the counter loudly complaining about a customer who got a refund because her donuts were hard, saying things like “why did she even buy them?” like hello, maybe because she expected fresh donuts? The attitude was unprofessional, messy, and honestly unnecessary. The rest of the staff was fine, but the manager’s behavior made the whole visit uncomfortable. Definitely needs better customer service training.
- LRL. RamirezNov 22, 20251.0Friday 11/21/25 went to the drive thru at 5:55am. I'm was the only one waiting to order but had to wait 5min for someone to take my order. Went around to the window there's one car waiting & waiting just for a drink. My turn I drive up to the window & no one comes. I can see 3 girls just talking. In this time 2 customers come inside & leave & I'm still waiting. One girl is on her phone & the other 2 talking. I try getting their attention to no avail. Finally one opens the window, no hello, no smile just my amount. I said I thought you forgot about me, no response. She gave me my donuts & closed the window. It took 20 minutes to get half dozen donuts with only myself & another person at the drive thru. Nothing but bad attitudes at this place! Will not be going back!!
- DGDolores GarciaNov 13, 20255.0Always a pleasant drive thru, there so sweet, fast. Love this store.
- PSPriscilla SandovalNov 8, 20251.0Terrible experience, I was so hyped about trying the cookie butter latte.. since I couldn’t stop ordering it last year and I’ve seen it all over my feed. This looked nothing like the ones they make at other Dunkin’s. They are super stingy with the crumbs! Like literally 3 tiny crumbs. Not exaggerating! So pissed because we as customers spend our hard earned money and expect something to be as advertised. (I know at other Dunkin’s they put a decent amount of cookie crumbs) but this place was a joke. The cashier was also rude. Disappointed won’t be ordering my coffee here anymore!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 9140 W. Thomas Rd, Phoenix, AZ?
Dunkin' is open Monday through Friday from 4:00 AM to 8:00 PM, and on Saturday and Sunday from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What special holiday drinks does Dunkin' currently offer?
Dunkin' offers the Cookie Butter Cloud Latte, returning Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher as part of their holiday menu.
Can I order Dunkin' products ahead of time via a mobile app?
Yes, you can order ahead with the Dunkin' mobile app for a fast grab and go experience, including via Apple and Android devices.
What types of meals are served at this Dunkin' location?
Dunkin' serves breakfast, lunch, and brunch meals.
What are some nearby food options to Dunkin' at 9140 W. Thomas Rd?
Nearby food options include Yan's Chinese Food for Asian cuisine and McDonald's for fast food and breakfast.
Are there healthcare facilities near Dunkin' at this location?
Yes, nearby healthcare facilities include Phoenix Pain Treatment, Perfect Dental Group, Express Urgent Care, and Southwest Veteran’s Outpatient Clinic.
Is there a place nearby where I can get financial services?
Presto Title Loans and OneMain Financial offer loan and financial services near Dunkin'.
Does the Dunkin' location have a drive-thru service?
Yes, this Dunkin' location offers a drive-thru service for customers' convenience.
What payment methods are accepted at this Dunkin' location?
Dunkin' at this location accepts both debit and credit cards for payment.