Dunkin'

3.4
1020 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9140 W. Thomas Rd, Phoenix, AZ
85037, United States

Hours

Reviews

3.4
1,020 reviews
5 stars
432
4 stars
166
3 stars
92
2 stars
65
1 star
265

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly a manager, leading to a negative customer experience.

Food Quality

Customers reported issues with food quality, including stale donuts and poorly prepared sandwiches, contributing to dissatisfaction.

Service Speed

Many customers experienced slow service, especially in the drive-thru, with long wait times reported frequently.

Cleanliness

Some reviews mentioned cleanliness issues within the store, including dirty counters and a messy parking lot.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff and good coffee, indicating some customers had satisfactory experiences.
  • LR
    L. Ramirez
    3 days ago
    1.0
    Friday 11/21/25 went to the drive thru at 5:55am. I'm was the only one waiting to order but had to wait 5min for someone to take my order. Went around to the window there's one car waiting & waiting just for a drink. My turn I drive up to the window & no one comes. I can see 3 girls just talking. In this time 2 customers come inside & leave & I'm still waiting. One girl is on her phone & the other 2 talking. I try getting their attention to no avail. Finally one opens the window, no hello, no smile just my amount. I said I thought you forgot about me, no response. She gave me my donuts & closed the window. It took 20 minutes to get half dozen donuts with only myself & another person at the drive thru. Nothing but bad attitudes at this place! Will not be going back!!
  • DG
    Dolores Garcia
    Nov 13, 2025
    5.0
    Always a pleasant drive thru, there so sweet, fast. Love this store.
  • PS
    Priscilla Sandoval
    Nov 8, 2025
    1.0
    Terrible experience, I was so hyped about trying the cookie butter latte.. since I couldn’t stop ordering it last year and I’ve seen it all over my feed. This looked nothing like the ones they make at other Dunkin’s. They are super stingy with the crumbs! Like literally 3 tiny crumbs. Not exaggerating! So pissed because we as customers spend our hard earned money and expect something to be as advertised. (I know at other Dunkin’s they put a decent amount of cookie crumbs) but this place was a joke. The cashier was also rude. Disappointed won’t be ordering my coffee here anymore!
  • SM
    Suzie Martinez
    Nov 5, 2025
    5.0
    I work nearby and stop here quite often. The customer service Eileene provides is exceptional! She always has a smile on her face and super friendly!
  • JH
    Jonathan hernandez
    Oct 13, 2025
    1.0
    They're rude with no manners towards the costumers they talk over me & probably others as well with aggression manner too !!! all their employees are entitled to act this way the laddie with curly hair with glasses told me to pay for extra vanilla flavoring 4 pumps on the ice coffee is enough But they attempt to have me pay for it 30 cents more when theirs no favoring and they don't make it well tasting I paid 30 cents already before and I didn't get any close to the favoring at all !!! I come to this location again second time and as I come up the counter i receive no greeting at front of counter or anything curly lady with glasses tells me again 4 pumps of vanilla only she said within attitude or else pay an add-on with in attitude and i mention listen make me my ice coffee up to spec and ill be on my way but no she starts talking over me being rude and disrespectful she said she could have the right of having my phone snatched away from me and with out giving it back to me due to me being inside Dunkin donuts lobby for taken a picture of her I told her she's would be committing battery and larceny of that was the case their so entitle to this behavior being rude to me twice she needs everyone to know who she is along with the rest of every body else they work in the early morning shift in this location the employees shown are they worst The man in the picture also goes outside to smoke during the shift just to share the feedback about what's going on that I'm here to start agreement with them and I told him to leave the costumer alone he has no part of any of this he didn't seem mind either very unprofessional smoking handling food where they could see him outside going back in touching your food as well !! 🤮 I aint coming here again I was a loyal costumer to them they known me for so long that's sad

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 9140 W. Thomas Rd, Phoenix, AZ?

Dunkin' is open Monday through Friday from 4:00 AM to 8:00 PM, and on Saturday and Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.