Dunkin'

3.2
568 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1000 East Bell Road, Phoenix, AZ
85022, United States

Hours

Reviews

3.2
568 reviews
5 stars
236
4 stars
62
3 stars
35
2 stars
40
1 star
195

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and incorrect orders, leading to a negative perception of service quality.

Product Availability

Many reviews highlighted frequent shortages of popular items, including donuts and drinks, causing frustration among customers.

Cleanliness Concerns

Several customers noted unsanitary conditions in the store, including dirty counters and restrooms, impacting their overall experience.

Mixed Staff Experiences

While some customers praised friendly staff, others reported rude interactions and lack of attention, indicating inconsistency in service.
  • CR
    Charles Lee Ray
    Dec 13, 2025
    1.0
    Came in with my friends to grab a quick coffee and tea before we had a reservation @ 10. Our orders were very simple two out 4 of them were teas and it took us over 30 mins to get. They admitted to forgetting two drinks. It was a slow Saturday morning ASHAME
  • MB
    Margaret Bedonie
    Nov 15, 2025
    1.0
    The month of November and they didn’t have pumpkin donuts. The girl in drive thru did not greet or say thank you. So rude!!! No customer skills!!!
  • BL
    brittany lemon
    Nov 5, 2025
    1.0
    Yall forgot my whole ahh box of donuts how do you even forget a giant box of donuts genuinely and ur phone number is wrONG so I can’t even talk to you people WHAT THE HECK IS HAPPENING MY GRANDMA JUST DIEDDDDD I JIST WANTED A DONUT OR TWO
  • SW
    Scott West
    Nov 1, 2025
    5.0
    Friendly staff and quick service
  • DD
    Derek
    Oct 22, 2025
    1.0
    Came in to get an order. I tried to find out how long it would be before i could pick up the order. And was completely ignored me. 10 to 15 + min wait. After arrival for a mobile order is not okay.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 1000 East Bell Road in Phoenix, AZ?

Dunkin' is open Monday through Friday from 4:00 AM to 8:00 PM, and on Saturday and Sunday from 5:00 AM to 8:00 PM.

What meals does Dunkin' serve at this location?

Dunkin' serves breakfast, lunch, and brunch at this location.