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Dunkin'

3.5
(826 reviews)

Business Details

21705 N 19th Ave, Phoenix, AZ
85027, United States
(623) 780-4568
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
21705 N 19th Ave, Phoenix, AZ
85027, United States

Hours

Reviews

3.5
826 reviews
5 stars
368
4 stars
130
3 stars
87
2 stars
68
1 star
173

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, unfriendly, and unhelpful.

Food Quality

Many customers reported issues with food quality, including stale donuts, cold sandwiches, and incorrect orders.

Speed of Service

While some customers praised quick service, others experienced long waits and incomplete orders.

Staff Attitude

Several reviews mentioned a negative atmosphere due to staff attitudes, with employees appearing unhappy or disinterested in customer service.

Management Response

There were mixed experiences regarding management, with some customers noting positive interactions while others reported a lack of follow-up on complaints.
  • KH
    kailee hughes
    Feb 16, 2026
    1.0
    I asked for an iced latte with oat milk, butter pecan, and blueberry (which I get every time & they mess up 90% of the time), and I received an iced caramel latte ?!????? No offense but how do you even mess things up that bad?
  • MB
    Mark Bucalo
    Feb 4, 2026
    5.0
    Very quick and friendly.
  • TD
    Taylor Dahl
    Jan 16, 2026
    1.0
    Honestly I'm just sick of this location. I come frequently on my way to work, and regret it every time. The staff always seem miserable there, the drinks are over priced, and most of the time the don't even offer napkins for their greasy food. This last time is the last straw. Ordered a drink, it was made wrong, then they had the audacity to insist i pay an extra 80 cents because they rung it up incorrectly despite this being their error. Very uncomfortable. Will definitely go out of the way for other coffee places moving forward.
  • JO
    Jeffrey Orleans
    Jan 15, 2026
    2.0
    The person taking my order was extremely rude. I pulled up to the microphone. Heard nothing for a couple mins. I said hello. I got back in response. Give me a min. Then when she came back on she just said what would you like? The tater tots were trash. My breakfast wrap was put in the bag sideways so all the cheese ended up on one side. Just a bad way to start my day. I do not recommend this location.
  • ML
    Mrs. G (Bored old lady)
    Dec 26, 2025
    1.0
    Ordered 2 dozen donuts and 2 boxes of Christmas donut holes on Saturday, for a Sunday afternoon gathering. $45 worth. When my grandson arrived to pick up the order at the scheduled time, he was advised that they did not have anything that we had ordered and that he would have to chose from what was left. The employee had an attitude and did not give him the option of a refund. So we received $45 worth of stale, gross donuts which I did not serve my guests. I have written to the Customer Care line and was advised that a higher up would be contacting me. I have not heard from anyone. I was hoping that they would attempt to make this right, however their management appears to support this sad and pathetic service. Edit- I have heard from the manager. She was very apologetic and advised that orders placed on the website do not get sent through to the store until 15 minutes prior to pick up time. Yes, that is a problem. However, I don't think that I was the first person that it happened to and probably should have received some sort of a warning. I also can't help but wonder why Dunkin staffs a store that doesn't have adequate amount of fresh donuts available. The manager did provided us with a gift card for 75% of the order and that was appreciated but it sure put a damper on our evening.

Brand Certified Facts from Dunkin'

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Certified February 22, 2026Yext Knowledge Graph
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