Dunkin'

3.5
818 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
21705 N 19th Ave, Phoenix, AZ
85027, United States

Hours

Reviews

3.5
818 reviews
5 stars
362
4 stars
130
3 stars
87
2 stars
67
1 star
172

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, unhelpful, and dismissive.

Food Quality

Many customers reported issues with food quality, including stale donuts, cold sandwiches, and incorrect orders.

Order Accuracy

Several reviews mentioned frequent mistakes with orders, including missing items and incorrect food preparation.

Cleanliness

The location was noted to be unclean and poorly maintained by some customers.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • CR
    C R
    3 days ago
    4.0
    Only got hot decaf coffee with butter pecan flavor and a vanilla coolata. Both were tasty
  • RZ
    rj zander
    4 days ago
    5.0
    Mackenzie went above and beyond helping me with my problematic order she was very professional
  • AM
    anulak mahasala
    Nov 16, 2025
    5.0
    Awesome 9am crew for good quality & preparation. Clean and accurate!
  • NM
    nevaeh may
    Nov 14, 2025
    5.0
    Trinity is amazing and such a kind employee. She didn’t make me feel rushed when ordering and was very attentive and welcoming. Will be coming back
  • AP
    Aleksa Petrovic
    Nov 12, 2025
    1.0
    I ordered a toasted bagel with cream cheese and I got a moldy bagel. Honestly disappointing and disgusting. I don’t know how you can poison someone like that. I wish I can give a 0 star review. I want my refund.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Phoenix, AZ?

Dunkin' in Phoenix, AZ is open Monday through Friday from 4:00 AM to 8:00 PM, and on Saturday and Sunday from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.