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Dunkin'

3.9
(639 reviews)

Business Details

678 E Thunderbird Rd, Phoenix, AZ
85022, United States
(602) 535-4804
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
678 E Thunderbird Rd, Phoenix, AZ
85022, United States

Hours

Reviews

3.9
639 reviews
5 stars
343
4 stars
119
3 stars
56
2 stars
37
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor interactions and lack of acknowledgment.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to frustration among customers.

Wait Times

Customers experienced long wait times both in-store and at the drive-thru, often with little to no communication from staff.

Cleanliness

Several reviews noted unsanitary conditions and a lack of cleanliness in the store, impacting the overall experience.

Product Availability

Customers expressed disappointment over the unavailability of popular menu items, particularly donuts.
  • GG
    Giza
    Jan 28, 2026
    1.0
    The “manager” here threw money at me and flicked me off and told me not to play with her after I admittedly told them they gave me extra change back (they gave me an extra dollar, the cashier said it’s okay, the manager stepped in and took it back, after I made a joke about keeping it she was insulted and threw it back at me) crazy behavior from a manager she went full blown berserk mode when I began recording her she started recording me back and acting like a child, the cashier wouldn’t give me her name but here’s a picture, I also have a video but I’ll send that to corporate. Do better Dunkin.
  • AM
    Angel Morales
    Jan 23, 2026
    1.0
    Support your local coffee shops !
  • LL
    Lorena leos
    Jan 17, 2026
    1.0
    Donuts place no donuts menu on the screen to.order
  • CK
    Chauney Krook
    Jan 16, 2026
    1.0
    Was getting an iced coffee for me & a friend and the staff was incredibly rude. I was told my order was too complicated and I paid for an extra shot of espresso and wasn’t given one. I understand it’s early but it was a super unpleasant experience this morning
  • PC
    Powertech Corporation
    Dec 19, 2025
    2.0
    Good one time. Uncomfortable interaction with creeper staffer on another occasion

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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