Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported rude and unhelpful staff, with several instances of poor interactions and lack of acknowledgment.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to frustration among customers.
Wait Times
Customers experienced long wait times both in-store and at the drive-thru, often with little to no communication from staff.
Cleanliness
Several reviews noted unsanitary conditions and a lack of cleanliness in the store, impacting the overall experience.
Product Availability
Customers expressed disappointment over the unavailability of popular menu items, particularly donuts.
GG
Giza
Jan 28, 2026
1.0
The “manager” here threw money at me and flicked me off and told me not to play with her after I admittedly told them they gave me extra change back (they gave me an extra dollar, the cashier said it’s okay, the manager stepped in and took it back, after I made a joke about keeping it she was insulted and threw it back at me) crazy behavior from a manager she went full blown berserk mode when I began recording her she started recording me back and acting like a child, the cashier wouldn’t give me her name but here’s a picture, I also have a video but I’ll send that to corporate. Do better Dunkin.
AM
Angel Morales
Jan 23, 2026
1.0
Support your local coffee shops !
LL
Lorena leos
Jan 17, 2026
1.0
Donuts place no donuts menu on the screen to.order
CK
Chauney Krook
Jan 16, 2026
1.0
Was getting an iced coffee for me & a friend and the staff was incredibly rude. I was told my order was too complicated and I paid for an extra shot of espresso and wasn’t given one. I understand it’s early but it was a super unpleasant experience this morning
PC
Powertech Corporation
Dec 19, 2025
2.0
Good one time.
Uncomfortable interaction with creeper staffer on another occasion