Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous customers reported slow service, long wait times, and disorganized operations, particularly in the drive-thru.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect drinks.
Staff Attitude
Several customers noted rude or dismissive behavior from staff, contributing to a negative experience.
Product Availability
Customers expressed frustration over the unavailability of popular items like donuts and coffee flavors.
Management Concerns
There were complaints about poor management and lack of training for staff, leading to overall dissatisfaction.
MK
Mark Khaz
Jan 5, 2026
2.0
I've been tolerating the inconsistencies and issues at this Dunkin for years, and today was the last straw (pun intended)! Despite ordering the same drink for YEARS, today they decided that "less ice" means "less coffee", and my drink was like 15% empty when I got it (see photo). After asking if they could top it off, I was informed that this is how they serve it since I got it with less ice. Apparently this is a new thing because I have been ordering with less ice for literally years with no issues. I just can't stomach paying nearly $5 for a coffee and getting a not-full cup, and between this and the fact that my drink is wrong like 1 out of 5 times, Dunkin has lost a (previously) loyal customer.
JB
Jamey Burwell
Jan 2, 2026
5.0
Great breakfast deal for $6, sandwich, potatoes, coffee. Great deal fast service.
AV
Anthony Valdivia
Dec 25, 2025
2.0
In here on Christmas, they are very slow, then we had to wait for them to take a picture of the donuts for whatever reason. When I told them to just give me my donuts, the picture could wait, they said their boss couldn't wait, then i heard the person say to another employee that they were going to freak out on me as they were both pulling donuts. Pretty rude
OP
O. P.
Dec 20, 2025
1.0
Everyone is right: they'll look you right in the eyes and then go hide in the back until you finally give up and walk out. Isn't there an owner/manager who cares? Go to Black Rock Coffee instead, where they're happy to see you!
AA
Andrew Gets Around
Dec 11, 2025
1.0
Stopped by for a pound of ground coffee. The only thing on the shelf was decaf. After waiting too long, finally got the attention of one of the 2 employees who confirmed they only had decaf or vanilla coffee pods. No sale. Wasted trip. Won't go back to this location again... ever.