Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.4
615 reviews
5 stars
258
4 stars
100
3 stars
63
2 stars
37
1 star
157
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences are inconsistent, with some staff being friendly and helpful while others are reported as rude and unprofessional.
Food Quality
Many customers complained about cold or poorly prepared food items, including breakfast sandwiches and donuts.
Order Accuracy
Frequent issues with incorrect orders and missing items were noted, leading to frustration among customers.
Cleanliness and Organization
The store is often described as disorganized and dirty, with long wait times and chaotic service reported.
Staffing Issues
Customers noted that the location is frequently understaffed, contributing to slow service and poor customer experiences.
- EOemilio oteroNov 14, 20251.0Food and donuts where cold and just tasted old and bad won’t be going back
- KKKaelyn KennedyNov 4, 20251.0Placed my order, sat at the drive-through for almost 20 minutes because they wouldn’t process any card payments so they would rather throw food away and waste everyone’s time while not being able to use their own equipment
- JZJim ZNov 4, 20251.0Hash browns were cold and mushy, the Sausage Egg and cheese was luke warm. The food really had no taste to it. They have a sign saying "Please be patient with us......" that ends with an exclamation point. An exclamation point means YELLING! Which means they are yelling at you to be patient. They people were not smiling, not even close to showing thanks for coming in we appreciate your business as that is why we get paid. If you don't like your job go get a new on.
- KFKiara FraustoOct 25, 20251.0I’ve worked and lived in the area and have been coming to the location close to a year now. Drink-wise, the quality is great. I feel whiplash with the service each time though. I’ll occasionally get someone who is extremely friendly but most times it’s unfriendly customer service. I started avoiding coming weekday mornings and opt for a location completely out of my way because the young man with nail polish working the drive-thru is unpleasant and doesn’t respond to good morning or anything. He just holds the drink out of the window.
- AAAlondraOct 15, 20252.0I placed a Mobil order this morning at 8:10 am at this location because it’s usually the closest to my home and workplace. I did not notice one of my cups had writing on it until I got to my workplace and saw that they had written “Dunkin DEEZ NUTZ” on my cup! My other cup had no writing on it whatsoever, none of the drinks I have ordered in this location have ever had any writing on it, I find it incredibly inappropriate to write this type of stuff on customers cups without knowing them it is not a joke and I take it as disrespect. I had to walk into my office with it, having a cup with this writing is not appropriate at work. Another thing the person at the window usually in the mornings lacks customer service towards customers. If they choose to put any writing on the cups they should do something more tasteful and appropriate. So be cautious if you visit this location in case one of their employees decides it’s funny to write something inappropriate on your cup without knowing you or where you are headed.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 4130 E. Thomas Rd, Phoenix, AZ?
Dunkin' is open Monday through Friday from 4:00 AM to 8:00 PM, and on Saturday and Sunday from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services.
What types of meals can I get at Dunkin' in Phoenix, AZ?
You can enjoy breakfast, lunch, and brunch at this Dunkin' location.
What are some popular food and drink items at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order ahead using mobile apps for Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab and go experience.
Are there drive-thru services available at this Dunkin' location?
Yes, this Dunkin' has a drive-thru service for convenient ordering.
What are some nearby places to Dunkin' at 4130 E. Thomas Rd, Phoenix?
Nearby places include El Pollo Loco (Mexican restaurant), Dairy Queen Grill & Chill (fast food and ice cream), and Sa Bai Modern Thai (Thai restaurant).
How can nearby automotive services help customers visiting Dunkin'?
Customers can utilize nearby automotive services such as Discount Brakes Tune N' Lube, Simoniz Car Wash & Quik Lube, and Napa Auto Care Center for vehicle maintenance while grabbing food and coffee at Dunkin'.
Are there any nearby schools or churches near Dunkin' for quick visits?
Yes, Redemption Church - Arcadia Campus and Saint Maximilian Mary Kolbe School are nearby, which may be convenient for families visiting Dunkin'.
How can Dunkin's location near other eateries benefit my dining options?
Being close to various restaurants like Subs By Jim (sandwich shop) and Hog Wild Pit Bar-B-Q (barbecue) allows you to choose from a variety of meal options in the same area.