Dunkin'

3.9
787 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2345 W. Thomas Rd, Phoenix, AZ
85015, United States

Hours

Reviews

3.9
787 reviews
5 stars
422
4 stars
135
3 stars
68
2 stars
46
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and incorrect orders.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including wrong items and missing ingredients.

Food Quality

Several customers expressed disappointment with the quality of food, mentioning stale items and poorly prepared sandwiches.

Positive Staff Interactions

Despite negative experiences, some customers praised specific staff members for their friendliness and helpfulness.

Cleanliness and Environment

The location was noted for being clean and well-maintained, although some customers mentioned issues with the atmosphere.
  • EH
    Eric Hynes
    1 day ago
    5.0
    Sharie privided superb costumer service an made my visit here an amazing experience. Thank you.
  • NS
    Neo Sanchez
    6 days ago
    4.0
    Spent over 2 hours on my laptop via Dunkin' Guest wi-fi, it was pretty good. All while nursing a coffee, even better 👍 Wish I had access to more power outlets, but options are few to limit passersby. Other than that, good place to cyber and chill. Ask any server for a drink they recommend, they won't disappoint 😉
  • SY
    Samantha Y
    Dec 30, 2025
    1.0
    Ordered a maple brown sugar breakfast sandwich with a large iced coffee. I converted my 900 point for the breakfast sandwich little red headed gurl scanned and said “O I’m sorry only oringal sandwiches apply” I notified her uou already took my 900 points she told me she cancelled and to call Dunkin corporate to get my points back . Paid for my coffee she kept my sandwich bag smiling I ask her for the cup of ice I ordered as they don’t typically add enough she said “o yea’ and I said never mind and just left. I usually do not have any issues here
  • ZM
    Zain AlAbbad XP fccb m?
    Dec 26, 2025
    1.0
    Added bacon to my egg and cheese sandwich. Support didn’t respond.
  • EM
    Evelyn Prieto: mooninagalaxy
    Dec 10, 2025
    1.0
    My order was a part of a group order my friend at work made and they made my order completely wrong. I had asked specifically for oat milk and the moment I tasted my drink it was REGULAR MILK. Will not be ordering from here anymore. AND the order they gave me was Dine in and not take out!!!!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Phoenix, AZ?

Dunkin' in Phoenix, AZ is open Monday to Friday from 3:00 AM to 7:00 PM, Saturday from 4:00 AM to 7:00 PM, and Sunday from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.