Dunkin'

3.9
779 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2345 W. Thomas Rd, Phoenix, AZ
85015, United States

Hours

Reviews

3.9
779 reviews
5 stars
420
4 stars
134
3 stars
68
2 stars
46
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praise friendly service, others report rude and unprofessional interactions.

Order Accuracy

Many customers express frustration with incorrect orders, particularly regarding food items and drinks.

Cleanliness

The cleanliness of the location is generally appreciated, with some customers noting clean facilities.

Product Quality

While some customers enjoy the coffee and donuts, others report issues with freshness and quality, particularly with food items.

Operational Issues

Customers frequently mention problems with store hours and availability of menu items, leading to dissatisfaction.
  • EE
    Elena
    5 days ago
    5.0
    Dunkin u are my energy drink every morning Dunkin’ latte u r the best
  • JW
    Justin Wilkens
    Nov 11, 2025
    4.0
    Good donuts, I wish they had French Crullers in stock though.
  • AL
    aftab lakhani
    Nov 11, 2025
    1.0
    This morning i ordered a meal deal . I clearly mentioned that I need egg and cheese and they gave me Bacon egg and cheese and also the drink which i got was not the same which i usually have with Dunkin. I would not recommend this place.
  • TJ
    Tricia Johansen
    Nov 10, 2025
    1.0
    Very rude women. Waited 10 minutes and there no customers. I am doing a project in economics and was hoping to buy the different sized cups and containers to show which are the best for the price and most appealing to the consumer. The girl refused even when I offered to buy them. Second chance was given, never again at this location!
  • PK
    Pauline Kahabka
    Oct 31, 2025
    5.0
    Every morning before work I get my iced chai latte and at 530am the staff are always cheerful, helpful and we even share a joke sometimes. Plus my coffee is always delish.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Phoenix, AZ?

Dunkin' in Phoenix, AZ is open Monday to Friday from 3:00 AM to 7:00 PM, Saturday from 4:00 AM to 7:00 PM, and Sunday from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.