Dunkin'

3.9
585 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3137 E Cactus Rd, Phoenix, AZ
85032, United States

Hours

Reviews

3.9
585 reviews
5 stars
301
4 stars
112
3 stars
55
2 stars
29
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and rude service, with some staff being praised for their kindness while others are criticized for their attitude.

Order Accuracy

Numerous reviews mention issues with incorrect orders, including missing items and wrong food preparation.

Cleanliness and Sanitation

Several customers reported unsanitary conditions, including dirty bathrooms and concerns about food handling.

Staffing Issues

Many reviews highlight understaffing and slow service, leading to long wait times and poor customer experiences.

Product Quality

Customers expressed dissatisfaction with the quality of food and beverages, noting inconsistencies in taste and freshness.
  • AG
    Abby Golladay
    5 days ago
    2.0
    My coffee was good but my bagel had about a nickel size amount of cream cheese. I thought I was being pranked...
  • MB
    Matt Broom
    Dec 29, 2025
    1.0
    I originally Wrote a three star review , but after going back this place is terrible I ordered a beverage.. a simple coffee.I wanted it blended And I do know what they did, but they're Were still big ice chunks in my drink when there shouldn't be, they should be all crushed up.Hence, the reason why I asked for blended, they also got my order wrong.I ordered a medium , and they gave me a small also As the lady was making my drink, she didn't have gloves on and her fingernails were Notice.\nAbly dirty and it did not look like she washed her hands which made me very uneasy about drinking my beverage.I ended up throwing it away because of that because I don't want someone else's fingers in my food🤢 That are not clean also When I was useing the bathroom , they were out of soap toilet paper and pretty much everything , Overall i do not recommend this place anymore.I don't know what happened in that two month time span that I went last time , but now You are. Lucky to get good quality foods. I highly recommend going to a place like Dutch Bros or another local coffee shop, places where they actually make good drinks, and they actually have good sanitary measures.
  • DP
    david piontek
    Dec 26, 2025
    2.0
    In the last two months, every time I go in there, they are very rude. I went in last week and my coffee tasted horrible almost every single one of their staff. There’s an older lady in there that is always so rude. I want to ask her why she works there if she’s so unhappy do not recommend this location unless they replace people That are working now
  • JR
    Justin Rice
    Dec 23, 2025
    1.0
    They have a new crew, but still care less about customers. Today, they filled up my medium iced coffee with so much ice you couldn't put a straw in. I asked for a new cup and dumped the coffee into it, then asked for just a little ice. This is what I have now because she didn't want to fill up my cup since the ice/coffee ratio is strict and Dunkin can't afford to give adequate coffee amounts. Update - as I sit here another lady had to ask for her cup to be filled up because they didn’t fill the coffee up to the top. Yikes
  • BB
    Baz B
    Dec 14, 2025
    1.0
    I was there 12/14/25 at 7:03 am, I ordered a hot chocolate and donuts. Donuts were good but hot chocolate doesn't taste like hot chocolate, looks like and smells like they mix it with green tea.

Frequently Asked Questions About Dunkin'

What are the operating hours of this Dunkin' location in Phoenix, AZ?

This Dunkin' is open Monday to Friday from 4:00 AM to 8:00 PM, and Saturday to Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, delivery service is available, and curbside pickup is also offered at this location.