Brand Certified
Dunkin'
3.9(588 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
3137 E Cactus Rd, Phoenix, AZ
85032, United States
Certified by Dunkin' • Feb 22, 2026
(602) 765-4951
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Phoenix, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.9
588 reviews
5 stars
301
4 stars
111
3 stars
56
2 stars
29
1 star
91
What are people saying?
AI-generated from recent customer reviews
Sanitation Issues
Multiple customers reported unsanitary conditions, including dirty hands of staff and lack of soap in bathrooms.
Customer Service
Feedback on customer service was mixed; some praised friendly staff while others reported rudeness and poor treatment from management.
Order Accuracy
Numerous complaints about incorrect orders and missing items, leading to customer frustration.
Staffing Problems
Frequent mentions of understaffing and slow service, with customers expressing dissatisfaction over long wait times.
Food Quality
Inconsistent food quality reported, with some items being stale or poorly prepared.
- JDJessica DubinFeb 7, 20261.0After spending 15 minutes in the drive thru, we’re told “no food orders today. We’re short staffed.” That’s fine, here’s the problem: that should be communicated BEFORE your customers are trapped in the drive thru lane. Unacceptable! Wasted 25 minutes in a 2 person line for NOTHING
- EEEl EsdyJan 22, 20261.0Seen a lady box a whole 50 piece donut holes with no gloves. Didn’t bother washing hands before or after.
- AGAbby GolladayJan 7, 20262.0My coffee was good but my bagel had about a nickel size amount of cream cheese. I thought I was being pranked...
- MBMatt BroomDec 29, 20251.0I originally Wrote a three star review , but after going back this place is terrible I ordered a beverage.. a simple coffee.I wanted it blended And I do know what they did, but they're Were still big ice chunks in my drink when there shouldn't be, they should be all crushed up.Hence, the reason why I asked for blended, they also got my order wrong.I ordered a medium , and they gave me a small also As the lady was making my drink, she didn't have gloves on and her fingernails were Notice.\nAbly dirty and it did not look like she washed her hands which made me very uneasy about drinking my beverage.I ended up throwing it away because of that because I don't want someone else's fingers in my food🤢 That are not clean also When I was useing the bathroom , they were out of soap toilet paper and pretty much everything , Overall i do not recommend this place anymore.I don't know what happened in that two month time span that I went last time , but now You are. Lucky to get good quality foods. I highly recommend going to a place like Dutch Bros or another local coffee shop, places where they actually make good drinks, and they actually have good sanitary measures.
- DPdavid piontekDec 26, 20252.0In the last two months, every time I go in there, they are very rude. I went in last week and my coffee tasted horrible almost every single one of their staff. There’s an older lady in there that is always so rude. I want to ask her why she works there if she’s so unhappy do not recommend this location unless they replace people That are working now
Frequently Asked Questions About Dunkin'
What are the operating hours of this Dunkin' location in Phoenix, AZ?
This Dunkin' is open Monday to Friday from 4:00 AM to 8:00 PM, and Saturday to Sunday from 5:00 AM to 8:00 PM.
Does this Dunkin' offer delivery and curbside pickup services?
Yes, delivery service is available, and curbside pickup is also offered at this location.
What special drinks are available during the holiday season at this Dunkin'?
You can try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Can I order ahead using a mobile app at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab and go experience. The app is available for both iOS and Android devices.
What meals does this Dunkin' location serve?
They serve breakfast, brunch, and lunch options including coffee, espresso, breakfast sandwiches, donuts, and tea.
Does this Dunkin' have a drive-thru service?
Yes, this location features a drive-thru for convenient ordering and pickup.
Is there free Wi-Fi available at this Dunkin'?
Yes, free Wi-Fi is available at this Dunkin' location.
Where is this Dunkin' located?
It is located at 3137 E Cactus Rd, Maricopa, Phoenix, AZ 85032, USA.
What nearby places can I visit before or after a coffee at Dunkin'?
You can visit Companion Pet Clinic of North Phoenix for pet services, enjoy martial arts classes at 5 Elements Kung Fu or Shori Aikido, or get pampered at Tiffany Nail Salon nearby.
Are there nearby dining options close to this Dunkin'?
Yes, nearby dining options include Pizza Hut and Streets of New York for pizza and Italian cuisine.
Which nearby locations provide banking or financial services around Dunkin'?
Chase Bank and The Exchange Network ATM are close by for your banking needs.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website