Dairy Queen Grill & Chill

4.1
853 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
4140 E Thomas Rd, Phoenix, AZ
85018-7516, United States

Hours

Reviews

4.1
853 reviews
5 stars
489
4 stars
187
3 stars
72
2 stars
23
1 star
82

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Quality

Mixed feedback on food quality; while some enjoyed the ice cream and burgers, others complained about melted blizzards and poorly prepared items.

Cleanliness

The restaurant was noted as clean by some customers, but others mentioned issues with food handling practices.

Value for Money

Customers expressed concerns about rising prices and perceived reductions in portion sizes, particularly for items like banana splits.

Positive Experiences

Despite the negatives, several reviews highlighted friendly staff and enjoyable food experiences, particularly with ice cream and blizzards.
  • DR
    Dulce Ruiz
    Oct 30, 2025
    1.0
    Was only given half of our order and when we tried to go back after noticing not even 5 minutes later we were told we couldn’t because kitchen was closed when it was there mistake.
  • NR
    Nathan Ryder
    Oct 22, 2025
    3.0
    Kids menu was very limited. Food was good, but not cheap or filling.
  • NH
    Nanette Hartshorn
    Oct 4, 2025
    5.0
    This location is really nice. The staff was friendly too. I will definitely go back.
  • MF
    monse felix
    Sep 9, 2025
    4.0
    Love ice cream and ice cream cakes are so delicous
  • DG
    D. Gonzalez
    Sep 4, 2025
    5.0
    Clean restaurant, food was freshly made and the staff was very efficient.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries at their fast-food chain.

What are the opening hours of Dairy Queen Grill & Chill during weekdays?

From Monday to Thursday, Dairy Queen Grill & Chill is open from 10:30 AM to 10:30 PM.