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Dairy Queen Grill & Chill

4.1
(880 reviews)

Business Details

761 E Union Hills Dr, Phoenix, AZ
85024-2903, United States
(602) 482-7639
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
761 E Union Hills Dr, Phoenix, AZ
85024-2903, United States

Hours

Reviews

4.1
880 reviews
5 stars
470
4 stars
200
3 stars
99
2 stars
36
1 star
75

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Service Quality

While some reviews praised friendly and helpful staff, others highlighted poor service and long wait times.

Product Quality

Many customers expressed disappointment with the quality and portion sizes of food items, particularly the Blizzards.

Cleanliness

Feedback on cleanliness was mixed, with some noting a clean environment while others reported unsanitary conditions.

Value for Money

Several reviews mentioned high prices relative to portion sizes and quality, leading to perceptions of poor value.
  • JJ
    Jason
    Feb 10, 2026
    5.0
    Fast friendly staff
  • MT
    mckenzie trader
    Feb 3, 2026
    2.0
    I was asking the very nice cashier if they had birthday cake flavor (she looked like a teenager with pink hair) and she was a little confused, turned around and asked her manager her manager then tells me we have birthday cakes in the freezer, referring to the ice cream cakes, i then rephrase the blizzard flavor and the manager refers to the cake’s again not listening then the cashier who was nothing but sweet tried to correct her about what i wanted she proceeds to lift her hand and shush her very rudely in front of us. The manager did not seem nice to employees at all
  • IG
    Ian Gorton
    Jan 5, 2026
    1.0
    A 300lb guy, a diabetic and a dog all walk into a Dairy Queen and toss out half the food cause it was gross. I go to the Dairy Queen on Bell about once every other week. I went to this one on Union Hills tonight and not only did they get literally every item we ordered wrong (3 items) but the fries were gross and my dog even refused to eat them. (Fries are her literal favorite food) very very very disappointing. The guy at the window couldn’t even hear me at the window so no wonder he got the whole order wrong on the headset.
  • NL
    NorthPhoenixTransportation LLC
    Dec 22, 2025
    5.0
    La nieve está riquísima
  • BE
    Brooke Eckel
    Dec 8, 2025
    2.0
    Time and time again I keep holding out hope for this location and always disappointed. They put little to no candy in their blizzard. You are paying for vanilla ice cream with tiny little taste of candy. I have reason to believe they might just be stingy with the reeses peanut butter cup because my kids don't seem to complain about their candy portion. The last 5 times I've been here this has been the case. I need to stop holding out hope.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill serve?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.

What are the opening hours for Dairy Queen Grill & Chill?

The location is open from 10:00 AM to 9:45 PM Monday through Thursday, 10:00 AM to 11:45 PM on Friday and Saturday, and 11:00 AM to 9:45 PM on Sunday.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Legal business name
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  • Official website
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