Dairy Queen Grill & Chill

4.1
865 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
761 E Union Hills Dr, Phoenix, AZ
85024-2903, United States

Hours

Reviews

4.1
865 reviews
5 stars
462
4 stars
199
3 stars
97
2 stars
32
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude or inattentive service.

Product Quality

Inconsistent quality of ice cream and food; many customers noted issues with incorrect orders and poor consistency in blizzards.

Value for Money

Customers expressed dissatisfaction with portion sizes and pricing, feeling that they did not receive good value for their money.

Cleanliness

Some reviews highlighted cleanliness issues, particularly with equipment and the dining area.

Positive Experiences

Despite negative feedback, several customers shared positive experiences, particularly regarding specific staff members and enjoyable treats.
  • AC
    Aaron C.
    2 days ago
    2.0
    Don't bother ordering extra toppings here, you won't get them. Spending 30 bucks on ice cream only to get home and be disappointed is not cool.
  • EU
    Eric Ulrich
    Nov 14, 2025
    5.0
    One of the best DQ experiences I’ve ever had. my wife said hey let’s stop and get some ice cream. I indulged. She got the little cone. I got the big cone.
  • TP
    Todd Pavela
    Nov 14, 2025
    4.0
    They don't take Amex
  • PP
    Private
    Nov 7, 2025
    5.0
    Friendly staff Reasonable prices and like all the different flavors of blizzards .
  • KS
    Kalen Scroggins
    Oct 31, 2025
    1.0
    My wife was begging me for ice cream so I indulged. I gave her my card and said why not let’s have some DQ as a Halloween treat. I normally get a Turtle 🐢 blizzard, but the Frosted Sugar cookie blizzard was calling my name so that’s what my wife and I got and my son got an Oreo blizzard. $17 dollars basically $20 bucks and my frosted sugar cookie blizzard is just all vanilla ice cream. Like 1 cookies and 1 teaspoon of sprinkles just blended up into nothing. If your advertising a product you want it too be close too your advertisement and this isn’t even close! Especially when money is a huge factor for Americans right now you want accuracy and value for your money. I’m hot and I love DQ, but I probably won’t be back for a long time.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill serve?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.

What are the opening hours for Dairy Queen Grill & Chill?

The location is open from 10:00 AM to 9:45 PM Monday through Thursday, 10:00 AM to 11:45 PM on Friday and Saturday, and 11:00 AM to 9:45 PM on Sunday.