Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
950 reviews
5 stars
491
4 stars
181
3 stars
108
2 stars
29
1 star
141
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.
Product Availability
Customers frequently noted that many menu items were unavailable, leading to frustration and disappointment.
Cleanliness Issues
Several reviews mentioned unsanitary conditions, including dirty restrooms and unclean dining areas.
Staff Attitude
While some employees were praised for their friendliness, many reviews pointed out a lack of professionalism and attentiveness among staff.
Operational Hours
Customers expressed dissatisfaction with the inconsistency of operating hours, particularly regarding late-night service.
- MGMidia GutierrezNov 7, 20251.0Don’t bother ordering cakes online. They will claim no order was received even tho you have the confirmation. They just ruined my grandsons birthday.
- MHMarilyn HalleNov 4, 20252.0Called for 3 hrs and they wouldn’t answer the phone so I drove there. Wanted to order a birthday cake. Kid who finally waited on me didnt know how so wanted me to wait for someone else to take my order. No one was in the place or at the drive thru. I was ignored…. I walked out. We get ice cream there often and usually have decent service . Won’t get my business again.
- LJlexie joyNov 1, 20255.0Wow random Saturday to get my husbands birthday cake, and Kevin C was amazing. Helpful, kind, and went above and beyond. Very pleasant experience and happy to come back here!!!!
- DBDom BOct 31, 20251.0We showed up at 1156 pm, knowing that Google says their closing time is 1230am. They told us on the intercom the kitchen is closed and their ice cream machine is off. I’m sorry, but your whole brand is ice cream?? We just wanted some late night treats. Sorry we showed up at a reasonable time and not minutes before closing. Go to other locations. This one is not worth it.
- APApril PattenOct 26, 20255.0Always love Dairy Queen!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Phoenix, AZ?
Dairy Queen Grill & Chill is open from 10:30 AM to 12:15 AM Monday through Thursday, and from 10:30 AM to 1:15 AM Friday through Sunday.
Is Dairy Queen Grill & Chill open on major holidays?
The location is closed on November 27, December 24, and December 25, 2025. On January 1, 2026, it opens from 12:00 PM to midnight.
What signature menu items does Dairy Queen Grill & Chill offer?
They specialize in Blizzard® Treats, Chicken Strip Basket, Grillburgers®, soft-serve ice cream cones, shakes & malts, and DQCakes.com ice cream cakes.
Does Dairy Queen Grill & Chill provide a drive-thru service?
Yes, the location offers drive-thru service for convenient ordering and pickup.
Are there facilities for families and children at Dairy Queen Grill & Chill?
The restaurant is family-friendly, welcomes children, and offers amenities such as restrooms and free WiFi.
Can I order Dairy Queen Grill & Chill menu items online?
Yes, you can order online for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/43504/
Where is Dairy Queen Grill & Chill located?
It is located at 3308 E Baseline Rd, Phoenix, AZ 85042-9645, USA.
Which nearby dining options can I visit along with Dairy Queen Grill & Chill?
Nearby you can find DQ at South Mountain, Filiberto's Mexican Food, Pizza Hut, Baskin-Robbins, Dunkin', Atomic Wings, Gallagher's, and Einstein Bros. Bagels for diverse dining choices.
What nearby services can I access when visiting Dairy Queen Grill & Chill?
You can also visit nearby services like Desert Financial Credit Union for banking, Smith Family Dental for dental care, South Mountain Physical Therapy, and U Nails & Spa for beauty treatments.
Are there recreational or fitness facilities near Dairy Queen Grill & Chill?
Yes, local spots include Curves and Anytime Fitness gyms, Spokes at South Mountain bicycle shop, Sun Bike and Run for bike rentals, and the Phoenix Area Browns Backers sports club.