Brand Certified
Dairy Queen Grill & Chill
3.3(841 reviews)
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
Business Details
12456 N 28th Dr, Phoenix, AZ
85029-2433, United States
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
(602) 942-1496
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
About
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
Hours
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
Reviews
3.3
841 reviews
5 stars
319
4 stars
137
3 stars
112
2 stars
61
1 star
212
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, poor service, and staff being inattentive or rude.
Food Quality
Many reviews mentioned cold or poorly prepared food, with several customers expressing disappointment over missing items or incorrect orders.
Cleanliness Concerns
Numerous customers noted unsanitary conditions in the restaurant, including unpleasant odors and dirty tables.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
Safety and Environment
Several reviews highlighted concerns about the safety of the area, mentioning the presence of homeless individuals and a general feeling of unease.
- AAAnna1 day ago2.0The blonde girl that took my order acted like I bothering her by being there. The food was ok, but the ice cream I ordered wasn’t made right. They don’t have Coke in stock for a drink. I won’t go back again. This isn’t the first disappointing experience I’ve had there.
- KLKimberly LopezFeb 12, 20261.0Sitting in line for 10 minutes. Looks like they are only taking a car at a time. When the car at the window leaves they go take an order. I finally get to the window and there four people in there!! This is the worse Dairy Queen!
- JRJustine RoosyFeb 5, 20262.0Impossible to get anyone to answer the phone!!! It regards to my order & need to get in touch with someone ASAP. The communication options suck & the mobile app makes it almost impossible to even edit your order or refund the order. Pretty displeased with this experience all together. Especially for $18. Not worth the hassle
- TTToasty ToastJan 29, 20261.0Idk how this place is still open terrible service and it’s disgusting German cockroaches coming out the walls.
- EGEverette GerstnerJan 29, 20261.0I waited 20 minutes at the drive through window before my order was taken because there was only one person working at the time. Once I pulled up to the window we saw a worker preparing our banana splits without gloves and fully handling the desert. We asked if she could remake them but with gloves, which she did. Everything tasted good but without exaggerating Google timeline says we there there for 30 minutes and there were no cars in the drive through when we got there.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Grillburgers®, Chicken Strip Baskets, Blizzard® Treats, and ice cream cakes.
What are the regular operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 12:15 AM Monday through Thursday, and from 10:30 AM to 1:15 AM on Friday through Sunday.
Is Dairy Queen Grill & Chill open on holidays?
Dairy Queen Grill & Chill is closed on November 27, December 24, and December 25, but is open on January 1 from 12:00 PM to midnight.
Does Dairy Queen Grill & Chill provide any special services or accessibility features?
Yes, it offers wheelchair accessibility, free WiFi, drive-thru service, seating, family-friendly environment, and mobile ordering with rewards and deals.
Can I order ahead for pickup at Dairy Queen Grill & Chill?
Yes, you can place pickup orders online through their official ordering website.
Is Dairy Queen Grill & Chill suitable for families and children?
Yes, the location is family-friendly and welcomes children, providing a good environment for kids.
Where is Dairy Queen Grill & Chill located?
It is located at 12456 N 28th Dr, Phoenix, AZ 85029-2433, USA.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit Plaza 28 shopping center and bar, or relax at Anzio’s Italian Restaurant and Pizza. Both are great options for shopping or dining before or after your visit.
Are there any nearby services that could be useful when visiting Dairy Queen Grill & Chill?
Yes, services like Steadfast Guitar Repair for musical needs, Clean Livin' Laundry for laundry, and Heritage Barber Institute for haircuts are close by and convenient to access.
What options are available nearby for families or childcare?
Kidz Kingdom Learning Center-North, a daycare and preschool, is nearby, which can be convenient for families visiting the area.
Brand Certified Facts from Dairy Queen Grill & Chill
Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: