Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.4
819 reviews
5 stars
312
4 stars
136
3 stars
109
2 stars
59
1 star
203
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially in the drive-thru, with long wait times and orders being forgotten or incorrect.
Food Quality
Many reviews highlighted poor food quality, including cold, stale, or incorrectly prepared items, leading to customer dissatisfaction.
Cleanliness
Numerous customers noted unsanitary conditions in the restaurant, including unpleasant odors and dirty restrooms.
Staff Attitude
While some employees were praised for their friendliness, others were criticized for rudeness and lack of professionalism.
Safety Concerns
Several reviews mentioned feeling unsafe due to the presence of homeless individuals and drug activity around the location.
- SMShane MalvenNov 16, 20255.0Friendly staff and great food!!!
- SMsophia meshirerNov 11, 20255.0They were fast and friendly and the food was on fleek
- TDT DNov 2, 20253.0Dirty tables and doors but the ice cream was good.
- TSTenicia SewellOct 28, 20252.0This location is very very slow they definitely need more staff. The three people they have working does not communicate they ignore the guest at the window. They don’t show any sign of hustle each worker is slow poking even for people with mobile orders.
- MRMichael RuelasOct 27, 20251.0Came here to pick up two burgers and some dessert and was highly disappointed with the quality of food the burgers were not fresh, cold and just nasty the dog didn't even want it. Because my dessert was packaged i was good there but come on dq get some better worker. Driest hardest nastiest crustiest burger ever just gross is what my wife said
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Grillburgers®, Chicken Strip Baskets, Blizzard® Treats, and ice cream cakes.
What are the regular operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:30 AM to 12:15 AM Monday through Thursday, and from 10:30 AM to 1:15 AM on Friday through Sunday.
Is Dairy Queen Grill & Chill open on holidays?
Dairy Queen Grill & Chill is closed on November 27, December 24, and December 25, but is open on January 1 from 12:00 PM to midnight.
Does Dairy Queen Grill & Chill provide any special services or accessibility features?
Yes, it offers wheelchair accessibility, free WiFi, drive-thru service, seating, family-friendly environment, and mobile ordering with rewards and deals.
Can I order ahead for pickup at Dairy Queen Grill & Chill?
Yes, you can place pickup orders online through their official ordering website.
Is Dairy Queen Grill & Chill suitable for families and children?
Yes, the location is family-friendly and welcomes children, providing a good environment for kids.
Where is Dairy Queen Grill & Chill located?
It is located at 12456 N 28th Dr, Phoenix, AZ 85029-2433, USA.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit Plaza 28 shopping center and bar, or relax at Anzio’s Italian Restaurant and Pizza. Both are great options for shopping or dining before or after your visit.
Are there any nearby services that could be useful when visiting Dairy Queen Grill & Chill?
Yes, services like Steadfast Guitar Repair for musical needs, Clean Livin' Laundry for laundry, and Heritage Barber Institute for haircuts are close by and convenient to access.
What options are available nearby for families or childcare?
Kidz Kingdom Learning Center-North, a daycare and preschool, is nearby, which can be convenient for families visiting the area.