Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.2
782 reviews
5 stars
443
4 stars
176
3 stars
74
2 stars
25
1 star
64
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.
Staff Performance
While many reviews praised friendly and helpful staff, there were notable complaints about rudeness and lack of attentiveness from some employees.
Food Quality
The food and ice cream received mixed reviews; while some customers enjoyed the treats, others reported issues with incorrect items and poor quality.
Cleanliness Concerns
Several reviews highlighted cleanliness issues, including reports of pests and a generally unkempt environment.
Location Challenges
The restaurant's location faced criticism for being outdated and having accessibility issues, along with loitering concerns.
- NRNorman RicciDec 14, 20255.0Great
- DCDaisy CNov 11, 20255.0It's a quiet plan restaurant with limited seating but for take out it's great. Food is made to order medium fast and the ice creams are a bonus.
- JJJayteeNov 2, 20251.0I was in the drive through and they didn't flip my blizzard upside-down so I told them and they would not give me a free one like the policy states
- JAJohn AshburnOct 24, 20255.0Excellent service. Friendly and professional. We got our order quickly and everything was correct
- SJSarah JacobsOct 1, 20255.0love the cotton candy 🍬 flavor!! so good
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and shakes & malts.
What are the opening hours of Dairy Queen Grill & Chill in Phoenix, AZ?
The store is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, from 10:00 AM to 10:30 PM on Friday, and 10:30 AM to 10:30 PM on Saturday. On Halloween (October 31, 2025), it closes early at 5:00 PM.
Does Dairy Queen Grill & Chill have seating available for customers?
Yes, Dairy Queen Grill & Chill provides seating for customers.
Is Dairy Queen Grill & Chill family-friendly and welcoming to children?
Yes, the restaurant is family-friendly and welcomes children.
Can I use drive-thru or mobile ordering services at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers a drive-thru and supports mobile ordering and rewards.
How can I order food online from Dairy Queen Grill & Chill?
You can order online through their pickup order page at Dairy Queen's website.
What is the address and location details of Dairy Queen Grill & Chill in Phoenix?
The restaurant is located at 12641 N Cavecreek Rd, Phoenix, AZ 85022-5832, USA.
Are there any other ice cream or fast food places near Dairy Queen Grill & Chill?
Yes, nearby you can find another Dairy Queen, Orange Julius, and Manuel’s Mexican Restaurant and Cantina for additional dining options.
Where can I find automotive services near Dairy Queen Grill & Chill?
Nearby automotive services include Network Alignment & Brakes and Otto Windshield, which can be convenient if you need vehicle maintenance before or after your visit.
What entertainment or shopping options are close to Dairy Queen Grill & Chill?
Nearby entertainment and shopping include Efx Productions (event and wedding planning), Redemption Bike Shop for bike needs, and several antique and thrift stores like Flerish Design + Retail and Flerish Thrift and Gift.