Dairy Queen Grill & Chill

4.2
780 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
12641 N Cavecreek Rd, Phoenix, AZ
85022-5832, United States

Hours

Reviews

4.2
780 reviews
5 stars
441
4 stars
176
3 stars
74
2 stars
25
1 star
64

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; while some praised friendly and efficient staff, others reported long wait times and poor service.

Food Quality

The food and ice cream received positive feedback for taste, but there were complaints about incorrect orders and inconsistent quality.

Cleanliness and Maintenance

Several reviews highlighted issues with cleanliness and maintenance, including reports of roaches and a generally run-down appearance.

Staff Attitude

While many customers appreciated the friendliness of the staff, there were instances of rudeness and lack of attentiveness reported.

Operational Issues

Customers expressed frustration over operational inefficiencies, such as being out of key menu items and confusion regarding the drive-thru process.
  • DC
    Daisy C
    Nov 11, 2025
    5.0
    It's a quiet plan restaurant with limited seating but for take out it's great. Food is made to order medium fast and the ice creams are a bonus.
  • JJ
    Jaytee
    Nov 2, 2025
    1.0
    I was in the drive through and they didn't flip my blizzard upside-down so I told them and they would not give me a free one like the policy states
  • JA
    John Ashburn
    Oct 24, 2025
    5.0
    Excellent service. Friendly and professional. We got our order quickly and everything was correct
  • SJ
    Sarah Jacobs
    Oct 1, 2025
    5.0
    love the cotton candy 🍬 flavor!! so good
  • ZM
    Zach Mamrol
    Sep 27, 2025
    1.0
    I ordered the choco brownie extreme and was given vanilla ice cream, with tiny shavings of chocolate. Pathetic!!!!!!

Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and shakes & malts.

What are the opening hours of Dairy Queen Grill & Chill in Phoenix, AZ?

The store is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, from 10:00 AM to 10:30 PM on Friday, and 10:30 AM to 10:30 PM on Saturday. On Halloween (October 31, 2025), it closes early at 5:00 PM.