Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.2
780 reviews
5 stars
441
4 stars
176
3 stars
74
2 stars
25
1 star
64
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service are mixed; while some praised friendly and efficient staff, others reported long wait times and poor service.
Food Quality
The food and ice cream received positive feedback for taste, but there were complaints about incorrect orders and inconsistent quality.
Cleanliness and Maintenance
Several reviews highlighted issues with cleanliness and maintenance, including reports of roaches and a generally run-down appearance.
Staff Attitude
While many customers appreciated the friendliness of the staff, there were instances of rudeness and lack of attentiveness reported.
Operational Issues
Customers expressed frustration over operational inefficiencies, such as being out of key menu items and confusion regarding the drive-thru process.
- DCDaisy CNov 11, 20255.0It's a quiet plan restaurant with limited seating but for take out it's great. Food is made to order medium fast and the ice creams are a bonus.
- JJJayteeNov 2, 20251.0I was in the drive through and they didn't flip my blizzard upside-down so I told them and they would not give me a free one like the policy states
- JAJohn AshburnOct 24, 20255.0Excellent service. Friendly and professional. We got our order quickly and everything was correct
- SJSarah JacobsOct 1, 20255.0love the cotton candy 🍬 flavor!! so good
- ZMZach MamrolSep 27, 20251.0I ordered the choco brownie extreme and was given vanilla ice cream, with tiny shavings of chocolate. Pathetic!!!!!!
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and shakes & malts.
What are the opening hours of Dairy Queen Grill & Chill in Phoenix, AZ?
The store is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, from 10:00 AM to 10:30 PM on Friday, and 10:30 AM to 10:30 PM on Saturday. On Halloween (October 31, 2025), it closes early at 5:00 PM.
Does Dairy Queen Grill & Chill have seating available for customers?
Yes, Dairy Queen Grill & Chill provides seating for customers.
Is Dairy Queen Grill & Chill family-friendly and welcoming to children?
Yes, the restaurant is family-friendly and welcomes children.
Can I use drive-thru or mobile ordering services at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers a drive-thru and supports mobile ordering and rewards.
How can I order food online from Dairy Queen Grill & Chill?
You can order online through their pickup order page at Dairy Queen's website.
What is the address and location details of Dairy Queen Grill & Chill in Phoenix?
The restaurant is located at 12641 N Cavecreek Rd, Phoenix, AZ 85022-5832, USA.
Are there any other ice cream or fast food places near Dairy Queen Grill & Chill?
Yes, nearby you can find another Dairy Queen, Orange Julius, and Manuel’s Mexican Restaurant and Cantina for additional dining options.
Where can I find automotive services near Dairy Queen Grill & Chill?
Nearby automotive services include Network Alignment & Brakes and Otto Windshield, which can be convenient if you need vehicle maintenance before or after your visit.
What entertainment or shopping options are close to Dairy Queen Grill & Chill?
Nearby entertainment and shopping include Efx Productions (event and wedding planning), Redemption Bike Shop for bike needs, and several antique and thrift stores like Flerish Design + Retail and Flerish Thrift and Gift.