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Dairy Queen Grill & Chill

3.9
(1171 reviews)

Business Details

4231 W Dunlap, Phoenix, AZ
85051-3653, United States
(623) 939-9228
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
4231 W Dunlap, Phoenix, AZ
85051-3653, United States

Hours

Reviews

3.9
1,171 reviews
5 stars
590
4 stars
244
3 stars
135
2 stars
52
1 star
150

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, including issues with order accuracy and management's attitude.

Food Quality

While some customers enjoyed the ice cream and blizzards, there were multiple complaints about incorrect orders and food quality.

Cleanliness

Several reviews mentioned cleanliness issues, including the lack of public restrooms and overall appearance of the establishment.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and expressed satisfaction with their food and ice cream.
  • AA
    Andrew Amuso
    Jan 16, 2026
    5.0
    This DQ is always great
  • JM
    James Magoffie
    Jan 16, 2026
    5.0
    Great service and great food!
  • SB
    sierra beach
    Dec 11, 2025
    1.0
    The lady that checked us out was very polite and friendly but the you have the other female and male employees that were just watching us eat our food the whole time and I don’t know if it was because we had paid with food stamps or what but she had the need to tell us we were only allowed to stay for 30 mins. I would appreciate not being watched next time while I try to eat my paid for food
  • MA
    MaryAnn Arvizu
    Nov 29, 2025
    1.0
    This Dairy Queen doesn’t even deserve one star. The Customer Service is the worst that you could ever get from any Dairy Queen. All the years the Dairy Queen has been in business and this woman that claims she is the owner. Eric Lopez is doing them a disservice by the way, she treats her customers. I too just as a customer that put a review in a month ago had a bad experience with her through the drive-through. We will never ever go to that Dairy Queen at 43rd Ave. in Dunlap ever again.
  • ND
    Nick Diesel
    Nov 28, 2025
    1.0
    Employees are rude. Messed up my order and then the manager wants to get smart and loud with you when you ask for it to be corrected. No wonder dq is slowing dying off. Horrible customer service and Employees!

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Phoenix offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, classic burgers, fries, and their famous Blizzard® Treats.

Where is the Dairy Queen Grill & Chill located in Phoenix?

The Dairy Queen Grill & Chill is located at 4231 W Dunlap, Phoenix, AZ 85051-3653.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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