Dairy Queen Grill & Chill

4.0
973 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
3550 E Bell Rd, Phoenix, AZ
85032-2713, United States

Hours

Reviews

4.0
973 reviews
5 stars
530
4 stars
204
3 stars
99
2 stars
34
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised the friendly and helpful staff, several reviews highlighted rude or unprofessional behavior from some employees.

Food Quality

The food, particularly the ice cream and Blizzards, received high praise for taste and consistency, although some customers reported issues with portion sizes and incorrect orders.

Cleanliness

The establishment is generally noted for being clean, but there were complaints regarding the condition of the bathrooms and some food handling practices.

Pricing

Several customers expressed concerns about high prices relative to portion sizes, with some feeling that the value for money was lacking.

Delivery Experience

Delivery service was frequently mentioned positively, with many customers reporting that their orders arrived quickly and in good condition.
  • JJ
    Jill
    Nov 9, 2025
    1.0
    We bought 2 blizzards and not one of them had any toppings. If we wanted plane vanilla ice cream I would have ordered it. Don't waste your money at this location.
  • JM
    Jennie Montion
    Nov 7, 2025
    5.0
    I’m surprised that the Signature Burger has shrunk in size. I guess inflation has been the reason for making a smaller size burger.
  • HJ
    Hasanain Jassar
    Oct 18, 2025
    5.0
    The place, staff are nice 👌 Food is delicious 😋
  • MA
    Marc Augustine
    Oct 10, 2025
    1.0
    Worst customer service out of all locations. They are all pretty bad but this is the worst. Mainly night people. Don't go here for anything just find another or go to culvers or McDonald's
  • KG
    Kylima Gray
    Sep 29, 2025
    1.0
    Mia our server was talking over me and having a attitude I am allergic to chocolate and I ordered a chocolate dilly bar when I can’t eat I was trying to tell her that but she walked away

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats are offered at Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and DQ Cakes.

What are the regular operating hours for this Dairy Queen location?

The restaurant is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and Friday and Saturday from 10:00 AM to 10:30 PM.