Customer experiences with staff are mixed; while many praise the friendliness and efficiency, others report rude or unprofessional behavior.
Food Quality
Food quality is generally well-received, with many customers enjoying the ice cream and hot food, though there are complaints about incorrect orders and portion sizes.
Cleanliness
The establishment is often noted for being clean, contributing positively to the overall dining experience.
Staffing Issues
Several reviews mention that the location is frequently short-staffed, impacting service speed and customer satisfaction.
IG
Ian Gorton
6 days ago
5.0
Always have had a great experience here. The staff is especially kind.
TD
Teidra Dobbs
Jan 2, 2026
4.0
Easy, fast, and kind
MK
manoj kumar
Dec 22, 2025
1.0
I have tried the chocolate shake for first time in DQ and I guess I chose the wrong location to try it.They made as worst as possible,they didn’t add vanilla ice cream instead the put chocolate syrup in milk and called it a shake. Totally disappointed.
RH
Ron Hill
Dec 9, 2025
4.0
This store is consistently short staffed and they have a strange vibe. They aren't exactly rude but I get the impression that the employees would really prefer it if customers weren't around. I think it has to do with the owners because I've had the same experience regardless of the staff in the store
RD
Ruth Durot
Dec 4, 2025
5.0
There is a super sweet young man working behind the counter. He couldn't have been nicer and I appreciate his smile and great service.
What are the regular operating hours for this Dairy Queen location?
The restaurant is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and Friday and Saturday from 10:00 AM to 10:30 PM.
Does Dairy Queen Grill & Chill provide drive-thru service?
Yes, this location features a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill a family-friendly restaurant?
Yes, the restaurant is family-friendly and offers high chairs and booster seats to accommodate children.
Is the Dairy Queen location accessible for customers with disabilities?
Yes, the restaurant is wheelchair accessible to accommodate all customers.
Can customers order food online or through a mobile app?
Yes, customers can order online via the Dairy Queen website or download the Dairy Queen app for exclusive deals and mobile ordering.
Does this Dairy Queen location offer seating for dine-in customers?
Yes, seating is available inside the restaurant for dine-in customers.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Dingle Berries Coffee, Tea and Juice for beverages, Molly's Thai Ban for Thai cuisine, and Brennan's Pub & Grub for pub-style food and drinks, making it easy to enjoy a variety of dining options in the area.
Are there nearby facilities for convenient shopping or quick stops near Dairy Queen?
Yes, ampm convenience store and 7-Eleven gas station are nearby, ideal for quick shopping or fuel if you're visiting Dairy Queen.
How can nearby transit or parking facilities help when visiting Dairy Queen Grill & Chill?
The Bell Road SR 51 Park-and-Ride and Bell/SR-51 Park & Ride parking areas nearby make it easier for customers to park or use public transit when visiting Dairy Queen.