Dairy Queen Grill & Chill

4.1
979 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
3550 E Bell Rd, Phoenix, AZ
85032-2713, United States

Hours

Reviews

4.1
979 reviews
5 stars
535
4 stars
205
3 stars
99
2 stars
34
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed; while many praise the friendliness and efficiency, others report rude or unprofessional behavior.

Food Quality

Food quality is generally well-received, with many customers enjoying the ice cream and hot food, though there are complaints about incorrect orders and portion sizes.

Cleanliness

The establishment is often noted for being clean, contributing positively to the overall dining experience.

Staffing Issues

Several reviews mention that the location is frequently short-staffed, impacting service speed and customer satisfaction.
  • IG
    Ian Gorton
    6 days ago
    5.0
    Always have had a great experience here. The staff is especially kind.
  • TD
    Teidra Dobbs
    Jan 2, 2026
    4.0
    Easy, fast, and kind
  • MK
    manoj kumar
    Dec 22, 2025
    1.0
    I have tried the chocolate shake for first time in DQ and I guess I chose the wrong location to try it.They made as worst as possible,they didn’t add vanilla ice cream instead the put chocolate syrup in milk and called it a shake. Totally disappointed.
  • RH
    Ron Hill
    Dec 9, 2025
    4.0
    This store is consistently short staffed and they have a strange vibe. They aren't exactly rude but I get the impression that the employees would really prefer it if customers weren't around. I think it has to do with the owners because I've had the same experience regardless of the staff in the store
  • RD
    Ruth Durot
    Dec 4, 2025
    5.0
    There is a super sweet young man working behind the counter. He couldn't have been nicer and I appreciate his smile and great service.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats are offered at Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and DQ Cakes.

What are the regular operating hours for this Dairy Queen location?

The restaurant is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and Friday and Saturday from 10:00 AM to 10:30 PM.