Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.2
169 reviews
5 stars
74
4 stars
16
3 stars
14
2 stars
8
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting rude and unprofessional staff.
Food Quality
Several customers expressed dissatisfaction with food quality, mentioning cold items, incorrect orders, and expired condiments.
Cleanliness
Some customers praised the cleanliness of the location, while others noted issues with food presentation and melted ice cream.
Service Speed
Mixed feedback on service speed; some customers appreciated quick service, while others experienced long wait times and order inaccuracies.
Seating Availability
Multiple reviews mentioned the lack of seating for dining in, which was a significant concern for customers.
- ZVzay valdez4 days ago5.0AMAZING SERVICE
- EEElena5 days ago5.0Peanut butter pairfat u r loved
- ERErika ReyesNov 11, 20252.0Very surprised to go there, and is was only 3:15 pm and is was close, any note or something to say ... sorry we close for.....!!!!!
- NJNoely JassoNov 3, 20252.0Last night I got chicken tenders combo and also order ranch. The ranch was expired and its smell bad. Also ordered 3 strawberry sundae and 2 cherry dipped cones.
- JCJesus chavezOct 23, 20251.0Very poor service from the works and also the team leader. Very poor service and management
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 5105 W Thomas Rd, Phoenix, AZ 85031-3944, USA.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open every day from 10:30 AM to 11:45 PM, but it is closed on November 27, December 24, and December 25, 2025.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, shakes & malts, and DQCakes.com ice cream cakes.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and welcoming to children?
Yes, the restaurant is family-friendly and welcomes children, making it a good place for families.
How can I order food from Dairy Queen Grill & Chill online?
You can order online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/46234/.
Are there any special deals available for Dairy Queen Grill & Chill customers?
Yes, you can download the Dairy Queen App for exclusive deals and mobile ordering rewards.
What are some nearby gas stations if I need fuel while visiting Dairy Queen Grill & Chill?
Nearby gas stations include ARCO, BP, and ampm convenience store which also offers gas and coffee.
What dining options are close to Dairy Queen Grill & Chill?
Nearby dining options include Los Armandos, a Mexican and pizza restaurant, and Chuchulukos y aguachiles El Sinaloa, a Mexican and Latin American restaurant.
What other services can I find near Dairy Queen Grill & Chill?
Nearby services include Metro by T-Mobile for mobile phones, Magic Smiles Dental for health care, and TitleMax Title Loans for financial assistance.