Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.3
172 reviews
5 stars
75
4 stars
16
3 stars
15
2 stars
9
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting rude and unprofessional staff.
Food Quality
Several customers expressed dissatisfaction with the food quality, mentioning cold items, incorrect orders, and expired condiments.
Cleanliness
Some customers praised the cleanliness of the location, while others noted issues with food presentation and melted ice cream.
Service Speed
While some reviews mentioned fast service, others reported long wait times and issues with order accuracy.
Atmosphere
Customers noted a lack of seating and a generally unwelcoming atmosphere, with some feeling unsafe or uncomfortable.
- BHBuddo HoodJan 5, 20265.0They keep the Drive Thru movin!! The order was correct. The Eats were Hot, the Treats were Cold! 👍🏽 Keep up the good job!
- JSJeff SmithDec 17, 20253.0Double cheeseburger with onion rings and a coke. Average. I haven't been to Dairy Queen in over 30 years.
- ESEstefani SolorioDec 12, 20251.0We are Dairy Queen lovers and have never been disappointed until we came to this location. I was enjoying my strawberry sundae until I had my last spoonful and felt something sharp. As I removed it, I realized it was a piece of glass that ended up cutting the inside of my mouth. Who knows how much more glass was in that sundae that I had already ate. Do not come to this location!
- MCMarcus CortinasDec 10, 20252.0cashier was rude seemed like having customers bothered her employees definitely need to be trained customer service
- EEElenaNov 20, 20255.0Peanut butter pairfat u r loved
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 5105 W Thomas Rd, Phoenix, AZ 85031-3944, USA.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open every day from 10:30 AM to 11:45 PM, but it is closed on November 27, December 24, and December 25, 2025.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, shakes & malts, and DQCakes.com ice cream cakes.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and welcoming to children?
Yes, the restaurant is family-friendly and welcomes children, making it a good place for families.
How can I order food from Dairy Queen Grill & Chill online?
You can order online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/46234/.
Are there any special deals available for Dairy Queen Grill & Chill customers?
Yes, you can download the Dairy Queen App for exclusive deals and mobile ordering rewards.
What are some nearby gas stations if I need fuel while visiting Dairy Queen Grill & Chill?
Nearby gas stations include ARCO, BP, and ampm convenience store which also offers gas and coffee.
What dining options are close to Dairy Queen Grill & Chill?
Nearby dining options include Los Armandos, a Mexican and pizza restaurant, and Chuchulukos y aguachiles El Sinaloa, a Mexican and Latin American restaurant.
What other services can I find near Dairy Queen Grill & Chill?
Nearby services include Metro by T-Mobile for mobile phones, Magic Smiles Dental for health care, and TitleMax Title Loans for financial assistance.