Brand Certified
Dairy Queen Grill & Chill
3.2(175 reviews)
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
Business Details
5105 W Thomas Rd, Phoenix, AZ
85031-3944, United States
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
(602) 612-4253
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
About
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
Hours
Certified by Dairy Queen Grill & Chill • Feb 22, 2026
Reviews
3.2
175 reviews
5 stars
76
4 stars
16
3 stars
16
2 stars
9
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior.
Cleanliness
The establishment is frequently noted for its cleanliness, with many customers appreciating the tidy environment.
Drive-Thru Efficiency
Several customers praised the drive-thru for its speed and efficiency, often noting quick service despite busy times.
Food Quality Issues
There were multiple complaints regarding food quality, including cold items, incorrect orders, and expired condiments.
Lack of Seating
Many customers expressed disappointment over the absence of dine-in seating, making it difficult to enjoy their meals on-site.
- 3:3Feb 11, 20263.0She didn't give us the drinks after we asked her if that was everything.
- JMJisel MirandaFeb 7, 20265.0Food was good.
- PDPaul McDonald (McTECH DIY)Jan 20, 20261.0Sadly it turned into a waste of time, first I went inside so I could sit down and eat and use the restroom and when you go in although it is very clean, it looks like a bank and it also gives you the impression that leaving your car outside is probably not a good idea. Everything is behind glass, there's no seats, there's no bathroom, there's a button that you can push if you need some help. So I opted to go through the drive-thru so I could at least feel that my things were safe, and ordered my food, got to the drive-thru window, waited a few minutes to be told that the dipping sauce truck hasn't arrived yet, so I just said never mind. And then I read through all the comments here and I am so shocked that dairy Queen corporate has not done something more for this franchise owner to get them in a better place or tell them to close down shop and move somewhere else where they don't have to set the environment as if it were housing national secrets.
- BHBuddo HoodJan 5, 20265.0They keep the Drive Thru movin!! The order was correct. The Eats were Hot, the Treats were Cold! 👍🏽 Keep up the good job!
- ESEstefani SolorioDec 12, 20251.0We are Dairy Queen lovers and have never been disappointed until we came to this location. I was enjoying my strawberry sundae until I had my last spoonful and felt something sharp. As I removed it, I realized it was a piece of glass that ended up cutting the inside of my mouth. Who knows how much more glass was in that sundae that I had already ate. Do not come to this location!
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 5105 W Thomas Rd, Phoenix, AZ 85031-3944, USA.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open every day from 10:30 AM to 11:45 PM, but it is closed on November 27, December 24, and December 25, 2025.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, shakes & malts, and DQCakes.com ice cream cakes.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and welcoming to children?
Yes, the restaurant is family-friendly and welcomes children, making it a good place for families.
How can I order food from Dairy Queen Grill & Chill online?
You can order online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/46234/.
Are there any special deals available for Dairy Queen Grill & Chill customers?
Yes, you can download the Dairy Queen App for exclusive deals and mobile ordering rewards.
What are some nearby gas stations if I need fuel while visiting Dairy Queen Grill & Chill?
Nearby gas stations include ARCO, BP, and ampm convenience store which also offers gas and coffee.
What dining options are close to Dairy Queen Grill & Chill?
Nearby dining options include Los Armandos, a Mexican and pizza restaurant, and Chuchulukos y aguachiles El Sinaloa, a Mexican and Latin American restaurant.
What other services can I find near Dairy Queen Grill & Chill?
Nearby services include Metro by T-Mobile for mobile phones, Magic Smiles Dental for health care, and TitleMax Title Loans for financial assistance.
Brand Certified Facts from Dairy Queen Grill & Chill
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