Chipotle Baseline & 19th is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food quality, including undercooked rice, stale chips, and small portion sizes.
Customer Service
Many reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.
Cleanliness
Several customers noted unsanitary conditions, including dirty facilities and food preparation areas.
Order Accuracy
Numerous complaints were made about incorrect orders, missing items, and overall dissatisfaction with the order fulfillment process.
Pricing Concerns
Customers expressed frustration over high prices relative to portion sizes and food quality.
CG
Christy Grant
4 days ago
1.0
Online pickup order which is sealed was wrong. Sent in issue on app but wanted to share my first experience.
JG
Jacob Grimes
Nov 16, 2025
5.0
This one is better than the reviews say. Very consistent
RS
Raymond Smyers
Oct 30, 2025
5.0
Great food
TT
Tina
Oct 16, 2025
1.0
This chipotle is HORRIBLE.... dont waste your money or time.
LP
Luis Patino
Oct 11, 2025
5.0
i use to come to this chipotle when it first opened and every time there was something wrong. So i went to other chipotles. gave this one a chance recently and everything was good! hopefully it stays this way