Chipotle 19th and Bethany is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food quality, including undercooked meat, stale chips, and overall dissatisfaction with taste and freshness.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and a lack of attention to customer needs.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and unsanitary conditions in the kitchen.
Inconsistent Portions
Customers frequently mentioned inconsistent portion sizes, with many feeling that they were not receiving adequate amounts of food for the price paid.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service quality can vary.
BB
Brandi Brown
Nov 17, 2025
1.0
It was my second time coming here and i was not satisfied with the food. I had gotten steak and the meat was nothing but fat. I will not be coming back since i was barely able to finish my food.
IZ
Ian Zimmermann
Nov 16, 2025
1.0
The portions this specific store dishes out are beyond pathetic, pretty frustrating considering I’m still paying 12-13$ for a bowl. Every time I order online and pick it up there’s always extra sauce missing, and an extremely small portion of meat. Hopefully this store can fix their issues, the working people in this area like Chipotle on their lunch breaks.
VV
val
Nov 11, 2025
1.0
this one specific worker (Tall, Male) and he’s the only tall guy in there. is very rude everytime i go to chipotle he’s always rude and seems like he’s always in a bad mood, when i have a pick up order and go through the the drive thru he just hands me the order and slams the window everytime. and when i ask him for a sauce he just throws it in my tray very rude and unprofessional.
JL
Jim Lincoln
Nov 4, 2025
1.0
This is as much for Chipotle Corporate as it is for the individual restaurant. I’m about to get real petty. I go in a week ago because I had a free reward for double protein, I walk into the actual restaurant because we all know their double protein is a joke. I order my bowl and I’m satisfied with the portions, but when I get to the register and show my code for the double protein the girl at the counter says “are scanner is broken”. Ok, so can you do it manually? No. The scanner being down is not a big deal in and of itself, but I think a lot of us can agree that if I had known before ordering my food I wouldn’t have gotten the double protein and the workers kind of shrug it off attitude rubbed me the wrong way. Anyway, so whatever I think I’ll just reach out through the app and they’ll make it right. Wrong. After finally being able to talk to someone who didn’t end the chat I was told there was nothing they could do, but if I hadn’t used my coupon by the expiration date to respond to the email they sent and, I quote, “I’ve got your back.” I want you to remember that. This is still not a satisfactory resolution, but if they “have my back” then they’ll make it right. I didn’t end up using the coupon so I responded to the email that again reiterated they “had my back” and kind of laid out my frustrations in a bit more detail. To which the agent responded that they’ve forwarded this information to management and thanks for reaching out and nothing else. I thought you “had my back” I say. I then am asked to produce my receipt. A receipt from a week ago mind you. But, because I knew it would get to this point, I forward a copy of my receipt. It’s at this point I’m given another coupon for double protein, still not satisfactory and completely misses the point of why I reached out, but my sanity is more important. So today I use the coupon and I do a mobile order because I’m not going through that again. I get my bowl and it’s maybe a single serving. This whole franchise is just completely disappointing. Like, unless you’re watching them or do little tricks to make sure you get things like double protein (especially when carne asada is $7 extra) then you’re 100% getting dupped. I welcome all the news stories that showcase how inconsistent they are. I’ll be back because, unfortunately, the food is good, but I’ll leave this here as a reminder to Chipotle on how to be better.
CM
Chrissy Miles
Oct 26, 2025
5.0
My husband and I have visited this Chipotle a few times recently, and we’ve consistently been impressed thanks to Cody. He goes above and beyond every time we’re there. Cody is friendly, attentive, and genuinely seems to care about providing great service. He remembers us, makes us feel welcome, and always ensures our order is just right.
It’s rare to find someone who brings that level of positivity and helpfulness to their work, and Cody truly stands out. Employees like him make the experience so much better, and we really appreciate it. Thank you, Cody!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 19th and Bethany offer?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced and wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill at 1818 W Bethany Home Rd?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does this Chipotle location offer delivery or pickup options?
Yes, Chipotle at 19th and Bethany offers both in-store pickup and delivery services.
How can I order online from the Chipotle Mexican Grill at 19th and Bethany?
You can order online through the Chipotle app or their website at https://order.chipotle.com/.
Is the Chipotle Mexican Grill at 19th and Bethany welcoming to LGBTQ+ customers?
Yes, this location welcomes LGBTQ+ customers.
What is the address and contact number for Chipotle Mexican Grill at 19th and Bethany?
The address is 1818 W Bethany Home Rd, Phoenix, AZ 85015, and the main phone number is +1 623-207-7338.
Are there any Mexican restaurants nearby Chipotle at 19th and Bethany?
Yes, Oaxaca Restaurante Y Producto is a nearby Mexican and Latin American restaurant you might want to try.
What other fast food or dining options are near Chipotle at 19th and Bethany?
Nearby dining options include Chick-fil-A, Pizza Hut, Jersey Mike's Subs, Carl's Jr., KFC, and Yogi's Grill.
Are there places to get financial services or ATMs near Chipotle?
Yes, nearby financial services include Western Union, LibertyX Bitcoin ATM, The Exchange Network ATM, Coinsource, and Bank of America ATM.
Where can I find other services near Chipotle, like automotive repair or grooming?
Nearby services include Liberty Automotive Clinic for automotive repair and PetSmart Grooming for pet grooming.