Chipotle Mexican Grill

3.8
1296 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

7427 W Thomas Rd, Phoenix, AZ
85033, United States
(623) 240-1662
https://locations.chipotle.com/az/phoenix/7427-w-thomas-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1767
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle Desert Sky is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7427 W Thomas Rd, Phoenix, AZ
85033, United States

Hours

Reviews

3.8
1,296 reviews
5 stars
661
4 stars
214
3 stars
136
2 stars
78
1 star
207

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including cold food, small portions, and even bugs found in meals.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several customers noted that the restaurant was often dirty, with unclean counters and unsanitary conditions.

Staff Friendliness

While some customers praised individual staff members for their friendliness, others reported a lack of friendliness and professionalism among employees.

Management Concerns

There were complaints about management's treatment of staff and the overall organization of the restaurant, leading to a negative dining experience.
  • TR
    Tia Rece
    Dec 28, 2025
    3.0
    The food was delicious. Portions could have been bigger. There should not be an upcharge for chimichurri. The gentlemen are nicer than the girls who work here. I do not eat meat or beans so it was nice to have options.
  • RR
    Regi23
    Dec 26, 2025
    5.0
    This is the very best
  • EM
    Erica Mavis
    Dec 12, 2025
    5.0
    Had an issue with my order and the manager Anna helped resolve it in a timely manner. Restaurant was clean, crew worked fast.
  • CB
    Claudia B.S
    Dec 7, 2025
    5.0
    Came in for a quick dinner. Dillan was the only person behind the line helping with food. He kept the line going, served us regular portion and even though busy he was nice and attentive. Good job Dillan!
  • TA
    Tiara Anderson
    Dec 2, 2025
    5.0
    5 stars! I had just gotten off work and mistakenly ordered my food to the wrong location. The management Mariah and cashier Ana were so patient with me in helping my cancel my initial order and place a new order. The food was amazing and fresh . Thanks Mariah and Ana.
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Desert Sky offer?

Chipotle Desert Sky offers fast-casual dining with a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill at Desert Sky?

Chipotle Desert Sky is open every day from 10:45 AM to 11:00 PM.