Chipotle Mexican Grill

3.8
1288 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Desert Sky is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7427 W Thomas Rd, Phoenix, AZ
85033, United States

Hours

Reviews

3.8
1,288 reviews
5 stars
656
4 stars
214
3 stars
135
2 stars
78
1 star
205

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently complained about slow service and long wait times, especially during busy hours.

Food Quality

Many reviews highlighted issues with food quality, including cold food, small portions, and even reports of bugs in the food.

Customer Service

There were numerous complaints about rude staff and poor customer service experiences, with some customers feeling disrespected.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty counters and unclean food preparation areas.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.
  • BP
    Brennan Pistone
    Nov 6, 2025
    1.0
    Missed an entire burrito for my kid. First time ever going to chipotle and won’t be back. Their call service sucks.
  • RV
    Reel Vibes
    Nov 1, 2025
    1.0
    Have food ready before
  • AC
    Ada Cardenas
    Oct 30, 2025
    1.0
    Slow slow slow slow !!!!!
  • MK
    Mark Kowalski
    Oct 28, 2025
    1.0
    Came in at opening. I was informed no beans for 15-20 minutes. Unacceptable Chipotle, do better.
  • GH
    Gary Hartman
    Oct 15, 2025
    5.0
    Fast friendly service. Lots of options to choose from.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Desert Sky offer?

Chipotle Desert Sky offers fast-casual dining with a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill at Desert Sky?

Chipotle Desert Sky is open every day from 10:45 AM to 11:00 PM.