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Brand Certified

Chipotle Mexican Grill

3.5
(995 reviews)

About

Mexican Restaurant
Chipotle Nortera is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2470 W Happy Valley Rd, Phoenix, AZ
85085, United States

Hours

Reviews

3.5
995 reviews
5 stars
421
4 stars
189
3 stars
91
2 stars
73
1 star
221
  • MS
    Michael Shu
    6 days ago
    2.0
    I hate writing reviews, but this Chipotle genuinely sucks. I can deal with bad service, dirty tables, but when the food is bad, then there’s nothing drawing me back anymore. On multiple occasions the food has been consistently poor. For example, there was a member’s exclusive for chicken al pastor recently for which you had to order through your phone. I hate ordering through the app since they always skimp on portion size. And lo and behold, the bowl was barely filled. What’s more, the food was completely cold, like it just came out of the fridge. I was appalled and contacted Chipotle - no response. The next time I went was in-person. I ordered my usual bowl and sat down to eat, and it was near inedible. The chicken was burnt and unseasoned, creating a bitter mess in the bowl. The fajitas were undercooked and the tomatillo sauce tasted repulsive. I’ve had a lot of Chipotle in my life, and this is the first and second time I’ve had genuinely bad food, both times being at this location. I’m sorry to say, but you’ve lost a loyal customer.
  • WL
    Winter Lighthouse
    Mar 2, 2026
    4.0
    Overall food was tasty. Portion wise it was not as much as they used to give us. the tables were dirty but overall would eat here again. Not all locations make good food
  • JM
    Jonathan Musick
    Feb 24, 2026
    5.0
    I’ve been eating at Chipotle for many years and somehow the food quality seems to keep getting better! The food is always so fresh and yummy at this location. I also really appreciate the friendly manner in which the servers and cashiers treat me. They are friendly and very helpful. Whatever you guys are doing here keep it up and thank you for the amazing product you offer. I really appreciate the good food, especially in this fast food setting. Best fast food out there for sure! I Highly recommend this location and Chipotle in general!
  • DH
    Dylan Hatch
    Feb 21, 2026
    1.0
    It takes a lot for me to write a review. This chipotle is absolutely disgusting. First off it appears to be ran by a bunch of clueless 16 year olds with zero managing outside of them. They have zero people skills and are extremely rude. You have them scraping dried up beans and rice off the counter and putting it back into the food they are serving, spraying chemicals above the grills to clean the ducts WHILE they are cooking food in front of customers, and the food quality is horrible. I understand when you have left over food from the night before you don’t want to waste it. But when it hurts the quality to the point that it’s inedible that’s when you should cut your losses and throw the food out. It’s already extremely overpriced anyways so do us all a favor and just up the quality. Who ever runs this store should be ashamed of the way they run it and manage their extremely young staff. If you are a health inspector reading this review, do us all a favor and give this place a surprise inspection.
  • SS
    Superman99
    Feb 16, 2026
    1.0
    Place is filthy and absolute garbage! They short change you on the food and don’t even fill the bowl up with rice. The drinks are flat and no sauces!

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill at Nortera serve?

Chipotle Nortera offers fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 2470 W Happy Valley Rd?

Chipotle Nortera is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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