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Brand Certified

Chipotle Mexican Grill

3.7
(525 reviews)

About

Mexican Restaurant
Chipotle Desert Ridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
21001 N Tatum Blvd, Phoenix, AZ
85050, United States

Hours

Reviews

3.7
525 reviews
5 stars
256
4 stars
101
3 stars
41
2 stars
29
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Food Quality

Many customers reported issues with food quality, including overcooked items, poor portion sizes, and stale ingredients.

Cleanliness

Several reviews mentioned that the restaurant was dirty, with unclean tables and unsanitary conditions.

Inconsistency

Customers experienced inconsistency in food preparation and availability of ingredients, leading to dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and noted good food experiences.
  • JB
    Joseph Broquard
    Feb 18, 2026
    1.0
    Can't get the orders right. Missing items. Automated phone system doesn't let me talk to anyone to get it corrected. Product is way too expensive to have such garbage service.
  • GQ
    Glenn Quagmire
    Feb 15, 2026
    4.0
    The teenagers are kinda annoying here; I'm just a little egocentric as well.
  • EP
    Erin Pauley
    Jan 30, 2026
    5.0
    A little load inside. Needs more outside seating.
  • SS
    Scott S
    Jan 30, 2026
    5.0
    I have ate at over 30 different Chippers in my life and this one is one of the best for late night feasts. Sometimes you see a Chipper that runs out of key ingredients late and it totally throws off the vibe of your planned build. Not this all-star crew! Happy to report consistently fresh and generous burritos especially at 9pm or later.
  • SC
    Shelby Corliss
    Jan 24, 2026
    1.0
    Poor portions, especially with delivery orders.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Desert Ridge serve?

Chipotle Desert Ridge offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill at Desert Ridge?

Chipotle Desert Ridge is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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