Business Details
About
Mexican Restaurant
Chipotle Desert Ridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
511 reviews
5 stars
249
4 stars
100
3 stars
40
2 stars
28
1 star
94
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rude and inattentive service.
Food Quality
Food quality is inconsistent, with reports of stale ingredients, poor portion sizes, and issues with freshness.
Cleanliness
The cleanliness of the restaurant is frequently criticized, with many customers noting dirty tables and unsanitary conditions.
Order Accuracy
There are numerous complaints about incorrect orders and poor handling of customer complaints regarding order issues.
Overall Experience
While some customers have had positive experiences, many express disappointment and frustration with this location, leading to a lack of repeat visits.
- JAJose Amarista5 days ago4.0Excelente atención y calidad de comida
- TWtori wallNov 11, 20251.0I've never experienced such rude customer service at a Chipotle. It started with the man who began my order — he seemed visibly annoyed when I asked for something specific and showed him my double protein reward. Things only went downhill from there. Two girls toward the end of the line were extremely disrespectful — one even rolled her eyes at me and snapped, “what else do you want on your bowl?” in a rude tone. The cashier had the same attitude, making the entire experience unpleasant. I left feeling disrespected and honestly shocked. Employees need to realize how their poor attitudes rub off on customers and can completely ruin someone’s day. I strongly suggest management take a serious look at their staff and address how they’re treating people.
- JMJacquline MaggettiNov 2, 20251.0You know what you’re getting when you go to any Chipotle, the flavor profiles are consistently spot on no matter which location you visit. What really sets one apart from another comes down to cleanliness, accuracy, and customer service. Unfortunately, the Desert Ridge location lacks all three. The establishment was in need of a thorough cleaning. The lemonade machines appeared broken and unclean, yet still had juice inside them, which was unappealing. My order was incorrect, and I was charged for items I didn’t receive, in both orders. The two girls assembling the food seemed annoyed and put off when I politely asked for the missing items. Their cold and dismissive attitude was disappointing. The only bright spot was the young lady at checkout, she was kind, courteous, and had a warm smile both times I interacted with her. With a half-dozen employees showing little interest in offering friendly service, her positive attitude truly stood out. Unfortunately, unless major changes are made to improve cleanliness and customer service, this will be the last time we visit this location.
- MMMCNov 1, 20255.0I went there and I got my bowl chicken. Good food and service,. The chimichoori smells amazing and tastes good. Yum. OK
- LLLance LukeOct 28, 20255.0Hey Inky, I really liked the service at this Chipotle. Food Good and Tables Clean!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Desert Ridge serve?
Chipotle Desert Ridge offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill at Desert Ridge?
Chipotle Desert Ridge is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Desert Ridge provide delivery and pickup services?
Yes, they offer both in-store pickup and delivery services to customers.
How can I order food online from Chipotle Desert Ridge?
You can order online through their featured link at https://order.chipotle.com/ or via their Chipotle app in the Apple App Store.
Does Chipotle Desert Ridge offer catering services?
Yes, they provide catering and catering delivery services for various events.
How does Chipotle Desert Ridge ensure the quality of its ingredients?
They follow 'Food with Integrity' principles, sourcing ingredients from farms that practice humane and sustainable agriculture and use only 53 real ingredients without additives.
Is Chipotle Desert Ridge welcoming to LGBTQ customers?
Yes, Chipotle Desert Ridge is welcoming to LGBTQ customers.
What nearby fitness centers can I visit before or after dining at Chipotle Desert Ridge?
You can visit OHM Fitness Desert Ridge gym or Radi8 Hot Yoga nearby for fitness activities before or after your meal at Chipotle.
Are there any nearby beauty salons or spas close to Chipotle Desert Ridge?
Yes, several options including Lisa Marie Hair, The Beauty District Salon Suites, and 2 Sisters Skin Spa are nearby for beauty and spa services.
What nearby stores or shopping options are around Chipotle Desert Ridge?
Target Store Phoenix-Ne is a nearby department and mobile phone store where you can shop before or after visiting Chipotle Desert Ridge.