Business Details
About
Mexican Restaurant
Chipotle Desert Ridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
516 reviews
5 stars
251
4 stars
100
3 stars
40
2 stars
29
1 star
96
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported that the restaurant was dirty, with unclean tables and floors.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
Several customers complained about the quality of food, including overcooked items, incorrect orders, and small portion sizes.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items, leading to frustration.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted good food and service on occasion.
- GLGeorge LopezDec 14, 20252.0Very dirty and the food was overcooked, the floors and tables were nasty. Garbage containers filled up just not good
- KCKapil ChauhanDec 12, 20251.0It’s surprising how one bad experience can undo years of good service, but that’s exactly what happened today. I’m writing to report one of the worst customer service experiences I’ve ever had at any Chipotle location. Check the recording, I see there are many cameras in this chipotle premise. My order was scheduled for pickup at (12/12/2025) 1:00 PM, yet it wasn’t ready until 1:35 PM. At 1:10 PM, I checked in with the manager and the server, and they clearly acknowledged the delay and asked for five more minutes. I agreed and waited patiently. Fifteen minutes later, the order was still untouched. When I approached the server again—calmly—to ask what was going on, I was hit with, “Don’t give attitude.” That line alone says everything about how poorly customers are being treated there. Feel free to check your cameras and audio; you’ll hear exactly who showed “attitude,” and it wasn’t me. I had my wife and our 3-month-old baby waiting at the entrance while I was being spoken to like I was the problem. When the order finally arrived (after an extra 5–7 minutes), everything was crammed into one tiny bag. I had to ask for another bag and the receipt, which took yet another 2–3 minutes. The entire experience was unacceptable, unprofessional, and frankly disrespectful. Whether it was negligence, indifference, or something worse, the treatment I received should never happen to any customer.
- UMUtsav ManiyarDec 4, 20251.0They were out of tofu and chicken was so bad. Chips bag was filled with salt.
- JAJose AmaristaNov 20, 20254.0Excelente atención y calidad de comida
- TWtori wallNov 11, 20251.0I've never experienced such rude customer service at a Chipotle. It started with the man who began my order — he seemed visibly annoyed when I asked for something specific and showed him my double protein reward. Things only went downhill from there. Two girls toward the end of the line were extremely disrespectful — one even rolled her eyes at me and snapped, “what else do you want on your bowl?” in a rude tone. The cashier had the same attitude, making the entire experience unpleasant. I left feeling disrespected and honestly shocked. Employees need to realize how their poor attitudes rub off on customers and can completely ruin someone’s day. I strongly suggest management take a serious look at their staff and address how they’re treating people.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Desert Ridge serve?
Chipotle Desert Ridge offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill at Desert Ridge?
Chipotle Desert Ridge is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Desert Ridge provide delivery and pickup services?
Yes, they offer both in-store pickup and delivery services to customers.
How can I order food online from Chipotle Desert Ridge?
You can order online through their featured link at https://order.chipotle.com/ or via their Chipotle app in the Apple App Store.
Does Chipotle Desert Ridge offer catering services?
Yes, they provide catering and catering delivery services for various events.
How does Chipotle Desert Ridge ensure the quality of its ingredients?
They follow 'Food with Integrity' principles, sourcing ingredients from farms that practice humane and sustainable agriculture and use only 53 real ingredients without additives.
Is Chipotle Desert Ridge welcoming to LGBTQ customers?
Yes, Chipotle Desert Ridge is welcoming to LGBTQ customers.
What nearby fitness centers can I visit before or after dining at Chipotle Desert Ridge?
You can visit OHM Fitness Desert Ridge gym or Radi8 Hot Yoga nearby for fitness activities before or after your meal at Chipotle.
Are there any nearby beauty salons or spas close to Chipotle Desert Ridge?
Yes, several options including Lisa Marie Hair, The Beauty District Salon Suites, and 2 Sisters Skin Spa are nearby for beauty and spa services.
What nearby stores or shopping options are around Chipotle Desert Ridge?
Target Store Phoenix-Ne is a nearby department and mobile phone store where you can shop before or after visiting Chipotle Desert Ridge.