Chipotle Mexican Grill

3.9
1329 reviews
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Business Details

4423 E. Thomas Road, Phoenix, AZ
85018, United States
(602) 522-2394
https://locations.chipotle.com/az/phoenix/4423-e.-thomas-road?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=41
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About

Mexican Restaurant
Chipotle 44th & Thomas is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4423 E. Thomas Road, Phoenix, AZ
85018, United States

Hours

Reviews

3.9
1,329 reviews
5 stars
653
4 stars
303
3 stars
130
2 stars
58
1 star
185

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff, including dismissive attitudes and poor customer service.

Food Quality

Many reviews highlighted inconsistent food quality, including small portion sizes, stale items, and complaints of food poisoning.

Cleanliness

Several customers noted unsanitary conditions, particularly in the bathrooms and food preparation areas.

Order Accuracy

Frequent complaints about incorrect orders and missing items, especially with online and catering orders.

Positive Staff Experiences

A few customers praised specific staff members for their friendliness and helpfulness, indicating that positive experiences do occur.
  • SI
    Scott Hoppa II
    Dec 29, 2025
    1.0
    They seem to always have something broken so I can't get the food I wanted.
  • JT
    Jose De la torre
    Dec 22, 2025
    2.0
    La tiendamuy sucia huele mal y los baños muy sucios
  • PP
    Person Person
    Dec 3, 2025
    1.0
    Why do I have to watch 5 customers walk in have their food made and wait for my pick up order for 15 minutes.
  • LL
    Liam
    Nov 14, 2025
    1.0
    The lady with blue hair honestly has the worst attitude and I just don’t wanna come to this location no more like they really need her to fix that attitude of hers or get her off the register. She does not have good customer service whatsoever. I came in at 9:40 and they didn’t have any chicken or brown rice or queso blanco. I told her that I was looking to get a chicken burrito They’re like well we’re not making anything more for the night even though they don’t close for another hour and a half I don’t understand how that works. What the heck are you guys gonna be doing for an hour and a half then? Honestly ridiculous service and they were very rude about it and just dismissed me like I was nothing. I see all the negative reviews and I’m not shocked at all. This place has gone down hill. Lazy workers.
  • AS
    Alex Stanford
    Nov 14, 2025
    1.0
    I am visiting from Florida and had to Uber Eats my order. I ordered Barbacoa tacos and on my first bite, I bit into a huge chunk of bone. I reached out to Chipotle customer care and they refused to do anything and told me to reach out to Uber Eats. Absolutely ridiculous! I’ve never had a bad experience with Chipotle until I came across this location. Zero accountability!!! Take your money elsewhere! There’s a reason they have a 3.9 rating.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 44th & Thomas?

Chipotle Mexican Grill at 44th & Thomas is open daily from 10:45 AM to 11:00 PM.

What food options does Chipotle Mexican Grill offer?

Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.