Chipotle Mexican Grill

4.1
921 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

2415 E Baseline Rd, Phoenix, AZ
85042, United States
(602) 283-9500
https://locations.chipotle.com/az/phoenix/2415-e-baseline-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1079
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle South Mountain is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2415 E Baseline Rd, Phoenix, AZ
85042, United States

Hours

Reviews

4.1
921 reviews
5 stars
509
4 stars
194
3 stars
87
2 stars
33
1 star
98

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers expressed dissatisfaction with the portion sizes, noting they were often small and inconsistent.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others reported rude or inattentive service.

Food Quality

While some reviews highlighted fresh and tasty food, others mentioned issues like stale ingredients and poor preparation.

Cleanliness

Several customers noted that the restaurant was clean, although some reported dirty kitchen areas and equipment.

Pricing Concerns

Customers frequently commented on rising prices and perceived value, feeling that the cost did not match the portion sizes or quality.
  • EP
    Eduardo Perez
    Dec 15, 2025
    5.0
    They always give you good portions and service is always great. 19th and and Baseline needs to come take notes from this store. 19th ave is closer to me but I would rather make the drive to this store. They never miss!
  • JH
    James Hall
    Dec 15, 2025
    3.0
    For starters, I have been fan of chipotle and its brand, but there are some locations I have found, need a touch up. This location’s atmosphere and overall experience is not bad but my complaints start with the employees. I understand it’s not the most glamorous job but a little customer service with a sub par smile would be most appreciative. Now on to the food, overall it’s not bad, but I do have a serious issue when it’s comes to the guac. It is really not that hard to make guac, I mean come on, it’s really not. I had 3 pieces of the avocado peal in one cup! Guys, it’s a black peal, it’s pretty obvious when a massive chunk is in the mix. I will however end on a positive note. The area around the location is not the best and I must say I am happy with the cleanliness and decent customer service dealing with the people coming in and out of the doors, hence my understanding. I would be more inclined to improve my rating if the guac had a touch of professionalism.
  • CE
    Chenoah Elwood
    Dec 14, 2025
    2.0
    I’ve been to multiple Chipotle chains and this location was pretty mid. The kitchen looked dirty which wasn’t appeasing to the eye. Their sauce and fountain drink station was also dirty and not stocked. And unfortunately, when my boyfriend was about halfway through his burrito, he found a hair in his food.
  • FE
    FAY E.
    Nov 12, 2025
    5.0
    Fresh, tasty ingredients (brown rice, chicken, pinto beans, corn, salsa, lettuce, sour cream).Friendly service. Typical chain atmosphere and prices.
  • CV
    Claudio Valenti
    Nov 7, 2025
    1.0
    Won't ever return to this Chipotle location. Got served probably half of what they regularly served. Even when I mentioned it they didn't care.
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle South Mountain specialize in?

Chipotle South Mountain specializes in fast-casual Mexican food, including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the hours of operation for Chipotle South Mountain?

Chipotle South Mountain is open daily from 10:45 AM to 11:00 PM.