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Brand Certified

Chipotle Mexican Grill

4.1
(934 reviews)

About

Mexican Restaurant
Chipotle South Mountain is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2415 E Baseline Rd, Phoenix, AZ
85042, United States

Hours

Reviews

4.1
934 reviews
5 stars
516
4 stars
195
3 stars
87
2 stars
35
1 star
101

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers expressed dissatisfaction with the portion sizes, noting they were often small and inconsistent.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others reported rudeness and lack of attentiveness.

Food Quality

While some reviews highlighted fresh and tasty food, others mentioned issues with stale ingredients and poor preparation.

Cleanliness

Several customers appreciated the cleanliness of the restaurant, although some noted dirty kitchen areas.

Pricing Concerns

Customers frequently commented on rising prices and perceived value, feeling that the cost did not match the portion sizes or quality.
  • SM
    Sharon Mann
    2 days ago
    5.0
    I got a salad with brown rice, black beans and pork. It was yummy.
  • KP
    Kerry Parker
    Feb 14, 2026
    4.0
    Good food. Not a bad price actually my first time eating here.. so I was somewhat impressed
  • SA
    Shauna Abernethy
    Feb 8, 2026
    2.0
    The place seemed nice and clean and the staff were friendly. I stopped by this location as I was in the area and the food was very bad probably old and fatty and I actually got sick after eating. I've been to other chipotles and never had a issue, always fresh and not too fatty, but was not impressed with this location.
  • AP
    ALENA LISA PROHM
    Feb 7, 2026
    2.0
    The steak was really chewy. I had to spit it out every bite it was not cooked well. The atmosphere is very loud. I had to sit outside because the music was too loud.
  • SL
    Sadie Lane
    Jan 31, 2026
    1.0
    The worst chipotle I’ve ever been to. Food sucks, stale, guac isn’t mashed up, meat is cold and not cooked right, portions of rice, meat, veggies etc way off. Paid for a drink, was on my receipt, and yet not included with my order. Never got a refund.

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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