Chipotle Mexican Grill

3.8
943 reviews
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About

Mexican Restaurant
Chipotle 7th St. & Bell Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
425 E Bell Rd, Phoenix, AZ
85022, United States

Hours

Reviews

3.8
943 reviews
5 stars
478
4 stars
188
3 stars
82
2 stars
42
1 star
153

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some customers praising friendly service while others report rudeness and unprofessional behavior.

Food Quality

While many customers enjoy the food, there are consistent complaints about portion sizes being smaller than expected and issues with food freshness.

Cleanliness

Several reviews mention unsanitary conditions, including dirty dining areas and improper food handling practices.

Order Accuracy

Numerous customers report issues with missing items in their orders, particularly with online orders, leading to frustration.

Value for Money

Customers express dissatisfaction with rising prices and perceived reductions in portion sizes, leading to a feeling of poor value.
  • LC
    Lori Cleverly
    Nov 18, 2025
    5.0
    Chicken used to be the least spicy meat and now that is spicy. Everything else was delicious!
  • MC
    Melissa Carter
    Nov 9, 2025
    5.0
    Love this place, the staff is great
  • AO
    April Olivarria
    Nov 7, 2025
    2.0
    The tables and counters were not very clean. The employe was rude and the food was horrible. I paid $30 for a burrito and a bowl. I won't eat here again. I dont want to leave a bad review but the food was absolutely horrible.
  • XJ
    XEthan JacksonX
    Nov 1, 2025
    1.0
    If I could give Zero I would. Worst chipotle employees I’ve ever in countered I know most chipotles have rude workers, but not giving me my order properly then charging me extra. Then when I argue saying I only want to pay for what I’m being given I’m told “sorry he’s new” “you still have to pay for it though” for extra meat and tortillas I was never given? Whole experience made my head hurt. ZERO STARS.
  • RS
    Ricky Stanicky
    Oct 31, 2025
    5.0
    Stop by to get late night dinner. Made it exactly the way I wanted everyone was so nice. I'll be coming back here quite often.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 7th St. & Bell Road specialize in?

Chipotle Mexican Grill at 7th St. & Bell Road specializes in customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours for Chipotle Mexican Grill at 425 E Bell Rd?

Chipotle is open every day from 10:45 AM to 11:00 PM.