Chipotle Mexican Grill

3.8
952 reviews
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About

Mexican Restaurant
Chipotle 7th St. & Bell Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
425 E Bell Rd, Phoenix, AZ
85022, United States

Hours

Reviews

3.8
952 reviews
5 stars
484
4 stars
189
3 stars
83
2 stars
42
1 star
154

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rudeness and poor customer interactions.

Food Quality

While many customers enjoy the food, there are frequent complaints about portion sizes being small and inconsistent, as well as issues with food freshness.

Cleanliness

Several reviews highlight cleanliness issues, including dirty dining areas and unsanitary conditions in food preparation.

Employee Attitude

There are multiple reports of employees displaying unprofessional behavior, including yelling at coworkers and customers, which negatively impacts the dining experience.
  • RS
    Rosy S
    5 days ago
    5.0
    Always a great quick meal! Healthier option!
  • NN
    Northphoenixtaxi
    5 days ago
    5.0
    Sin duda los burritos lo mejor
  • JB
    Jacque Bartlett
    Jan 2, 2026
    5.0
    Fast friendly and yummy food!
  • CC
    Cosha Coleman
    Jan 2, 2026
    1.0
    My niece and I went to lunch after a hike. I placed my order first. As I approached the register, the cashier, Moe, asked if I wanted to add chips and salsa. I replied, “No, thank you,” and he gave me my total. I then stated that I would not be paying because my niece would be paying for both of us. At that point, another employee mentioned that my niece had ordered one steak taco. While my niece was still having sour cream and lettuce added to her taco, she handed Me her card. I said, “Moe, I’m ready,” meaning that our order was complete since she is my niece and I knew what she wanted. Moe responded rudely by saying, “Well, I’m not ready.” I told him, “Don’t talk to me like that.” He then replied, “I will talk to you however I want.” Moe proceeded to place my niece’s taco in the bag and then asked her if she wanted chips and salsa, despite knowing that we were together and had already declined. She again said, “No, thank you.” I asked Moe if he was having a bad day. He replied, “Happy New Year,” and shoved the food toward me without completing the payment process. Both my niece and I were taken aback by his tone and behavior. His conduct was rude, aggressive, and unprofessional, and it made what should have been a simple lunch experience very uncomfortable.
  • RB
    Ray Brannon
    Dec 9, 2025
    5.0
    I pride myself on being a regular at The Chipotle at 425 e Bell road! The ABOVE AND BEYOND service, communication and leadership from Gio , Hunter and Janie has made every experience BAR NONE! I will pass other locations just to make sure I visit this one! 👏🏾😎

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 7th St. & Bell Road specialize in?

Chipotle Mexican Grill at 7th St. & Bell Road specializes in customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours for Chipotle Mexican Grill at 425 E Bell Rd?

Chipotle is open every day from 10:45 AM to 11:00 PM.