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Brand Certified

Chipotle Mexican Grill

3.9
(1242 reviews)

Business Details

1515 N 7th Ave, Phoenix, AZ
85007, United States
(602) 314-8127

About

Mexican Restaurant
Chipotle Encanto is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1515 N 7th Ave, Phoenix, AZ
85007, United States

Hours

Reviews

3.9
1,242 reviews
5 stars
621
4 stars
270
3 stars
99
2 stars
57
1 star
195

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff displaying negative attitudes and being inattentive.

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, stale chips, and inconsistent portion sizes.

Cleanliness

Several reviews mentioned that the restaurant was dirty, with overflowing trash and unsanitary conditions.

Order Accuracy

Many customers experienced problems with incorrect orders, missing items, and skimping on portions.
  • GL
    Garrison Lavy
    Feb 14, 2026
    1.0
    This specific location is probably the worst one I’ve ever been to. I just ordered a bowl through door dash and my brother got a burrito, we both pulled out a 10-12 inch hair from our mouths. I literally almost threw up. I don’t know why this location is so horribly abysmal. Food quality is non existent, staff is always rude. Chips have 90 pounds of salt on them constantly. I will never be returning. But hey! Come get your hair bowls with your extra salted chips! Or skip a step and go straight to the garbage!
  • EJ
    Edward Johnson
    Feb 14, 2026
    1.0
    This is my go-to Chipotle location, and for my last 2 visits they a stingy with ingredients. I barely got a full scope of protein, and the worker in the line threw some of the meat back because she said she "over-scooped." I also ordered a side that was supposed to be 4 ounces total, I weighed it on my food scale when I got home, only to find out it was Only 3 ounces! Don't go to this Chipotle location unless you want attitude from the workers when you ask for a little more food in your bowl, and want to be shorted a Whole 1 ounce of protein.
  • LS
    Lourdes Sanchez
    Feb 14, 2026
    5.0
    Sweetest girls working there last night! Great staff and great food. I will definitely be back!
  • HC
    Hondo Castaneda
    Jan 29, 2026
    3.0
    Was craving Chipotle big time today finally get here and order and I get a half portion of meat like wth man. Would od been better off gping with the McDonald's $5 meal
  • BA
    Bethany Arlene
    Jan 20, 2026
    2.0
    food wasn’t too bad but every time i come here the service sucks! not like a “they’re explicitly rude” sorta way but in a “everyone here CLEARLY hates their jobs” way. they’re all moving slow, complaining, rolling their eyes, sighing, just so unhappy. i was there while a group of either orientation or training was happening and i felt like warning them? like if they start working there all the light in their eyes will die and they’ll hate coming to work everyday.. they all deserve better than a terrible work environment :( would not recommend going especially if you’re in a good mood, their bad vibes will bring you down

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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