Brand Certified
Chipotle Mexican Grill
3.8(867 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
11 W Washington St, Phoenix, AZ
85003, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(602) 513-5751
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/az/phoenix/11-w-washington-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1684
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle City Scape is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.8
867 reviews
5 stars
405
4 stars
195
3 stars
98
2 stars
46
1 star
123
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative dining experience.
Food Quality
Customers frequently complained about small portion sizes, missing items, and food quality issues, including undercooked ingredients.
Cleanliness
Many reviews pointed out unsanitary conditions, including dirty tables and restrooms, contributing to an overall negative impression of the location.
Long Wait Times
Several customers reported long wait times for both in-store orders and online pickups, indicating potential staffing issues.
- MBmicah brandFeb 19, 20265.0The service was outstanding the place was very clean and the staff was very friendly even though I came later in the night!
- MIMichael Williams IIFeb 19, 20264.0It's a good spot, be careful when you are ordering close to close or people will just give you whatever. I had gotten sick because of some bad cheese and it messed me up. Overall the food is good.
- RGRich GirlFeb 5, 20264.0Clean space and good food, but just as every chipotle i ever go to, the customer service is bland. No one ever greets you with a smile or even seems happy to be there. It's a little off putting but that's why I try to just hurry to get in and out.
- MWM WFeb 3, 20261.011 W Washington St. Ordered online for pick up. Pick up time passed. Asked for my order. They said no one by my name had an order ready there. I tried 4 times to stop the transaction in the Chipotle app. The AI chat bot blocked any attempt to request a refund. Will not return. I love Mexican food, but it's time to start making my own. Cheaper, safe from cross contamination, and made by me.
- SMShayla MarquesJan 30, 20261.0Walked in and the girl working was applying her lipgloss. Every garbage can was filled up.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill at City Scape located?
Chipotle Mexican Grill is located at 11 W Washington St, Suite 140, Maricopa, Phoenix, AZ 85003, USA.
What are the operating hours for Chipotle Mexican Grill at this location?
The restaurant is open daily from 10:45 AM to 10:00 PM.
What types of food does Chipotle Mexican Grill serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Does Chipotle Mexican Grill at City Scape offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill online?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app available on the Apple App Store.
What payment options does Chipotle Mexican Grill accept?
They accept credit cards and offer gift cards as well.
Are Chipotle Mexican Grill's ingredients ethically sourced?
Yes, Chipotle follows 'Food with Integrity' principles by sourcing ingredients from farms that use humane and sustainable practices.
What other dining options are nearby Chipotle Mexican Grill at City Scape?
Nearby dining options include Bad Ass Coffee of Hawaii (coffee and smoothies), Villa Pizza (pizza), Tom's Tavern & 1929 Grill (American cuisine), Nick The Greek (diner style), Gypsy Bar Phoenix (bar and restaurant), Jimmy John's (sandwich shop), Five Guys (burger restaurant), and Pizza Studio - Cityscape (pizza).
Are there any parks or outdoor spaces near Chipotle Mexican Grill at City Scape?
Yes, Patriots Square Park is nearby, offering a public plaza and concert venue where you can relax before or after your meal.
How can nearby public transit help me reach Chipotle Mexican Grill at City Scape?
The 44th St Sky Train Station is close by, providing easy access to Chipotle for those using public transportation.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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- Hours of operation
- Phone number
- Official website
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