Chipotle Mexican Grill

4.1
663 reviews
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About

Mexican Restaurant
Chipotle I-17 & Bell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2450 W Bell Rd, Phoenix, AZ
85023, United States

Hours

Reviews

4.1
663 reviews
5 stars
389
4 stars
122
3 stars
41
2 stars
29
1 star
82

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers expressed dissatisfaction with the portion sizes, often describing them as stingy or inconsistent.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rude or inefficient service.

Food Quality

The quality of food received mixed reviews, with some customers enjoying fresh and delicious meals, while others complained about cold food and incorrect orders.

Cleanliness

Several reviews noted cleanliness issues, including dirty conditions and unsanitary food handling.

Value for Money

Customers frequently mentioned that the prices felt high relative to the portion sizes and quality of food received.
  • JM
    Just Me
    Dec 30, 2025
    5.0
    This is one of my granddaughters favorite places to eat. The young men working the counter were so friendly, courteous, and helpful. We've been to our share of Chipotle's, and this one ranks #1. Unfortunately, I had to deal with their customer service due to my error. I had to make a phone call to their 1-800 service. THEY ARE THE WORSE!!! And do not attempt to call the store. The call is rerouted to the same ridiculous CS dept.
  • MK
    manoj kumar
    Dec 22, 2025
    1.0
    I took a bowl and a burrito and I am completely disappointed with the portions that they served which was not worth the price.
  • MK
    Manoj Kumar
    Dec 16, 2025
    1.0
    I have ordered a burrito and a bowl and unfortunately they put very less portions. Not worth the price
  • DB
    Dickie Bear
    Dec 10, 2025
    4.0
    The food is a hit and miss at Chipotle. Sometimes you get a good burrito, and sometimes it's not so good. Depends upon who's making it and how well it's rolled up. Their service line is very inefficient whereas they have one person doing one thing, and they don't cross over and do another task. So you have people standing around doing nothing, while one person is extremely busy.
  • GO
    Gabriela Ortiz
    Nov 23, 2025
    5.0
    Good jobs

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at I-17 & Bell in Phoenix?

The restaurant is open daily from 10:45 AM to 10:00 PM.

Where is Chipotle Mexican Grill located in Phoenix?

It is located at 2450 W Bell Rd, Maricopa, Phoenix, AZ 85023, USA, near the I-17 and Bell intersection.