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Brand Certified

Chipotle Mexican Grill

4.1
(670 reviews)

Business Details

2450 W Bell Rd, Phoenix, AZ
85023, United States
(602) 354-3877

About

Mexican Restaurant
Chipotle I-17 & Bell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2450 W Bell Rd, Phoenix, AZ
85023, United States

Hours

Reviews

4.1
670 reviews
5 stars
393
4 stars
122
3 stars
41
2 stars
28
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some staff praised for friendliness and efficiency, while others are reported as rude or unhelpful.

Portion Sizes

Many customers expressed dissatisfaction with portion sizes, noting they are often skimpy or inconsistent, leading to complaints about value for money.

Food Quality

Food quality is inconsistent; while some customers enjoyed fresh and delicious meals, others reported cold food, incorrect orders, and issues with cleanliness.

Management Issues

Several reviews highlighted problems with management and staff training, suggesting that poor management practices contribute to service and food quality issues.

Pricing Concerns

Customers frequently mentioned high prices relative to portion sizes and quality, leading to perceptions of poor value.
  • EG
    Ernie Glickman
    Feb 11, 2026
    5.0
    Super fast service and good size bowl.
  • MF
    Max Au Mux Fjord
    Feb 6, 2026
    1.0
    My order had brown rice, hot white rice, asked for no onions, my food had onions, now I can’t eat it cuz I am allergic to onions. Asked for lettuce, and there was going to be Achebe for lettuce when if you order lettuce on your plate is free. And the girl with ears the size of elephant ears started to have an attitude, from now on I will drive a little longer but will have what I want without the extra charge. Thanks for messing up my appetite.
  • DD
    Dustin Martin (Dusty)
    Feb 6, 2026
    1.0
    I recently visited Chipotle , and I must say my experience was disappointing. The new manager, Emma, unfortunately, didn't seem very accommodating. When I brought up concerns about the small food portions, she seemed indifferent and mentioned there was nothing she could do to help. It’s a shame because I’ve had good meals here before. The food might be tasty, but when the portions don’t match the prices, it really detracts from the overall experience. I hope the management takes this feedback into consideration, as I’d love to see improvements in both service and portion sizes in the future.
  • RM
    Ryan Murphy
    Feb 5, 2026
    5.0
    Staff were friendly, and the food was great. And the restaurant was clean
  • HH
    Huereque
    Feb 2, 2026
    1.0
    Emma the new manager taking over this store is in need of some serious help! She has the worst customer service! Been here almost everyday for three past years and she took over today! I asked for my salsa on the side and my beans and she tried to charge for them. If the bowl includes everything no extra charge besides the guacamole and queso why are you insisting on charging ?!!! Train every employee because that’s never been a thing! She had a smirk on her face and said it’s only $1.50 as if money isn’t already a struggle for the working people. She has had already the worst start to leading this store!

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at I-17 & Bell in Phoenix?

The restaurant is open daily from 10:45 AM to 10:00 PM.

Where is Chipotle Mexican Grill located in Phoenix?

It is located at 2450 W Bell Rd, Maricopa, Phoenix, AZ 85023, USA, near the I-17 and Bell intersection.

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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