Charleys Cheesesteaks

4.3
998 reviews
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Business Details

3013 West Agua Fria Freeway, Space #3, Phoenix, AZ
85027, United States
(623) 780-5699
https://order.charleys.com/menu/deer-valley-towne-center/
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About

Sandwich Restaurant

Location

Charleys Cheesesteaks
3013 West Agua Fria Freeway, Space #3, Phoenix, AZ
85027, United States

Hours

Reviews

4.2
731 reviews
5 stars
438
4 stars
139
3 stars
59
2 stars
34
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and unfriendly service, with some employees displaying a lack of urgency and professionalism.

Food Quality

While some customers enjoyed the food, there were numerous complaints about the quality, including issues with portion sizes, freshness, and preparation.

Cleanliness

Several reviews mentioned dirty tables and unsanitary conditions in the restaurant, detracting from the overall dining experience.

Pricing Issues

Customers expressed dissatisfaction with the high prices relative to the quality of food and service, with some feeling they were being overcharged.

Staff Performance

There were mixed reviews about staff performance, with some employees praised for their friendliness and efficiency, while others were criticized for being rude or inattentive.
  • RT
    Reanne tf
    Nov 6, 2025
    1.0
    Charlie’s in general is going downhill. I ordered a sandwich. “ as is with no mayo, and an extra side of lettuce, on the side”. He clarified that I wanted lettuce both on my sandwich and on the side, to which i agreed. When I got my sandwich, and got to my car, I found that my sandwich had no vegetables at all, and that all of the original vegetables were just on the side which was annoying, but I just built my sandwich anyway. The real kicker is that y’all don’t toast bread anymore I guess? I took my first bite just to realize that the bread was soaking wet all the way through, it was literal mush on my sandwich. I took a bite and I went to pick it up to take a second bite, and it fell apart all in the container. It was a really shitty experience, and for two bites of a $20 order will absolutely not be coming back
  • RR
    Robbie Roberts
    Oct 8, 2025
    1.0
    Didn't order anything, both restrooms weren't closed. So, I stopped next door to Panda Express.
  • NH
    Nolan Holtgreve
    Sep 20, 2025
    5.0
    Great cheesesteaks.The staff is amazing and always friendly.
  • MF
    Marisol Feliciano
    Sep 17, 2025
    1.0
    They barely put any chicken and I asked for extra Teriyaki sauce and they didn’t even put any sauce. Very disappointing. The total for my meal was 16$ and I got 1 slice of tomato cut in half, very little chicken and no teriyaki sauce.
  • KB
    kristoper “Kb07202014” barker
    Sep 8, 2025
    2.0
    First I want to say I’m a fan of these sandwiches. They are decent. What I’m not a fan of is lack of customer service. The cashier was anything but friendly. The After getting my $18 sandwich I asked for a side of ranch which they tried charging for. Since when can we not get a side of any sauce at no charge when you spend $18 for a sandwich???? Nickle and dime ….
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Frequently Asked Questions About Charleys Cheesesteaks

What are the regular business hours of Charleys Cheesesteaks at Deer Valley Towne Center?

Charleys Cheesesteaks is open Monday through Thursday and Sunday from 10:00 AM to 9:00 PM, and on Friday and Saturday from 10:00 AM to 10:00 PM.

Does Charleys Cheesesteaks offer delivery services?

No, Charleys Cheesesteaks at Deer Valley Towne Center does not currently offer delivery services as all delivery hours are marked closed.