Buffalo Wild Wings 'GO'

3.3
264 reviews

About

Chicken Wings Restaurant

Location

Buffalo Wild Wings 'GO'
1275 E. Bell Road, Phoenix, AZ
85022, United States

Hours

Reviews

3.3
264 reviews
5 stars
123
4 stars
29
3 stars
13
2 stars
13
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or argumentative.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor handling of complaints.

Food Quality

While some customers praised the food, many others complained about cold, poorly prepared, or incorrectly sauced wings.

Management Issues

Several reviews pointed to poor management practices, including unprofessional behavior and lack of training for staff.

Positive Experiences

A few customers had positive experiences, particularly with specific staff members who provided excellent service.
  • LA
    LorieZ Allen
    Nov 14, 2025
    1.0
    I order wings with sauce on the side. They gave me wings with sauce and wont replace them with what I order. I have wasted my money and didnt get the food.
  • RN
    Roland Naquin
    Nov 8, 2025
    1.0
    Very unimpressed with this location. Used to manage a Wingstop over in Louisiana so I am used to customer service and what is required. Walked in and a woman with purple hair(the manager) started to take our order. I wasnt familiar with the menu so I stood back and was looking to see what looked good. One of our friends took us out to eat, she is an older woman (50) who is very sweet. She had been waiting for us for a few minutes and when we got in purple friend informed us we weren't allowed to dine in, which wasn't a big deal. Our friend the asked the manager if we maybe could just for 30 minutes and the manager very rudely said no. Like she was talking to a child. I disregarded this as I assumed maybe she asked a few times and she was just having a bad day. Our friend said she wanted to try one of the burger things. We were then rudely informed they had a shipment come late and they weren't selling them. Our friend then asked what was available and the manager gestured wildly and said everything else. I can't really describe how rude it was over text. Our friend then asked what the manager thought she should get. The manager said anything she wanted. Our friend the turned to us very uncomfortable and let us know she didn't feel comfortable ordering. I told the manager we didn't want to order and our friend left the establishment. I stayed behind and got the name of the manager (Sabrina). In the entire exchange my friend was not rude a single time and never raised her voice but the manager did and was swinging her arms around wildly angry that we didn't know every item on the menu. I try not to write negative reviews but the service was so appaling I don't think I can go to another Buffalo wild wings. As I said earlier I was the assistant General manager to a wing stop in Louisiana and If I heard one of my employees treating a customer like that they would have been fired on the spot. Judging by the other ratings I doubt this review will even be seen nevertheless I hope this location can improve.
  • DT
    Daniel Tannar
    Nov 7, 2025
    1.0
    No wonder this place is empty. Everything about this place is just horrible
  • LT
    Lopez Transport
    Nov 2, 2025
    1.0
    Cashier was rude about my online order and when I tried to place the order at the store location she said the system was down very convenient
  • RV
    Raymond Vasquez
    Sep 24, 2025
    1.0
    I will never come back to this location! The worst customer service I have ever experienced at a Buffalo Wild Wings. No hi, no welcome in, nothing! I let the cashier know I ordered online. And at the same time I'm looking at my confirmation email. And I asked the cashier what information does she need to get my order. She then told me I need to verify my order. So I'm looking for some type of confirmation in the email which there isn't one. So I asked her again, what information does she need to get my order. she said I needed to confirm my order. and I explained there is no confirmation number or anything on the email. She finally asked what my name was and I had told her. She then turned around grabbed a bag put it on the counter and started doing something with the cash register. She did not say here you go sir, have a nice day, come back again, Nothing...! Just ignored me. She needs a course in customer service. As I stated before, Sadly I will not be returning to this location.

Frequently Asked Questions About Buffalo Wild Wings 'GO'

What is the address of Buffalo Wild Wings 'GO' in Phoenix?

Buffalo Wild Wings 'GO' is located at 1275 E. Bell Road, Suite 130, Phoenix, AZ 85022, USA.

What are the opening hours of Buffalo Wild Wings 'GO' during weekdays?

Buffalo Wild Wings 'GO' is open from 11:00 AM to 11:00 PM Monday through Thursday.