Numerous customers reported extremely slow service, with long waits for food and drinks, and unresponsive staff.
Food Quality
Many reviews highlighted poor food quality, including cold, overcooked, and improperly prepared items.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and unpleasant odors.
Management Concerns
Customers expressed dissatisfaction with management's lack of responsiveness and support during service issues.
Staff Attitude
There were complaints about staff being inattentive, rude, or dismissive towards customers.
EE
Eric
Dec 29, 2025
1.0
Had to cancel an appetizer because entrees came out first. Have 3 kids and 1 of their meals came out after almost 15 minutes after the whole tables food. Had to cancel beers due to taking almost 20 minutes. Talk to the manager and his response was all he could for us was take off the kids meal. We were 1 of maybe 6 tables in the restaurant. Avoid this location and go literally anywhere else.
LB
Lucas Boaler
Dec 27, 2025
1.0
Sat for 20 minutes with no welcome or any service at all. Checked with the staff multiple times for service and we're blown off. We're told bu one staff that "if the service was that bad why show up at all". Unfortunately the GM on site was not helping at all and did not offer any help and essentially sent us on our way. We were not expecting a hand out and that is fine but at least seat us with service. We understand it is very busy and service may be slow but to have not one staff member come and get us water is not right.
CS
Cameron Stewart
Dec 26, 2025
1.0
I love BWW's, and I eat at their restaurants a lot. This location has something awful happening in the men's room. There is a smell of rotten chicken and raw sewage that permeates the entire restaurant. I don't believe it is safe to eat here, until it is fixed. It has been persistent for over a week and it is getting worse. The GM says it is a maintenance thing. Honestly, I think this is a biohazard, and it should be shut down until it is fixed.
AR
Abdullah Remaj
Dec 21, 2025
1.0
Dear Management Team,
I am writing to report an uncomfortable and unprofessional interaction we experienced during our recent visit, involving an employee named Heidi.
Her tone, behavior, and overall manner made us feel unwelcome and unfairly treated. The interaction felt dismissive and created a sense of discrimination, which was both inappropriate and concerning. As customers, we expect to be treated with basic respect and professionalism, regardless of background or appearance.
This experience negatively impacted our visit, and I believe it is important for management to be aware so the matter can be addressed and prevented in the future.
AA
Alyssa
Dec 14, 2025
1.0
Wish I could leave 0 stars. Ordered a pick up order and paid online. Waited at the pickup desk for 15-20 minutes before I had to go to the kitchen door and ask for our order. Meanwhile there for multiple servers around, customers walking TO the server to pay their bill, a customer with a menu in his hand in LINE to talk to the server… I ordered 20 wings with 4 ranches and my sauce on the side. Food is not even hot, I have 1 ranch for 20 wings and NO sauce…. every time I come here I remember why I shouldn’t. 🙄
Frequently Asked Questions About Buffalo Wild Wings
What kind of food does Buffalo Wild Wings in Phoenix serve?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with 26 sauces and seasonings to choose from.
What are the operating hours of Buffalo Wild Wings at 2510 West Happy Valley Road?
The restaurant is open Monday to Thursday from 11:00 AM to midnight, Friday and Saturday from 11:00 AM to 2:00 AM, and Sunday from 9:30 AM to midnight.
Is Buffalo Wild Wings located inside a shopping center or plaza?
Yes, Buffalo Wild Wings is located at 2510 West Happy Valley Road, #1241, which is part of The Shops at Norterra area in Phoenix, AZ.
Can I find different types of restaurants near Buffalo Wild Wings in Phoenix?
Yes, nearby there are various eateries including Elevate Coffee Company, Tikka Shack Indian Grub, Eggstasy for breakfast, Pita Jungle with Mediterranean options, and several others offering diverse cuisines.
Are there entertainment or recreational venues near Buffalo Wild Wings?
Yes, nearby you can find entertainment and recreation options such as No Limits Karate Academy, Dance Academy North, Blissful Yoga, and Harkins Theatres Norterra 14 cinema.
Does Buffalo Wild Wings offer takeout services?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant among other categories like sports bar and chicken wings restaurant.
What is the contact phone number for Buffalo Wild Wings in Phoenix?
You can reach Buffalo Wild Wings at +1 623-207-6900 for inquiries or reservations.
Where can I find more information online about Buffalo Wild Wings at this location?
More information is available on their official location page: https://www.buffalowildwings.com/locations/us/az/phoenix/2510-w-happy-valley-rd/sports-bar-237/
Are there any nearby coffee shops where I can go before or after visiting Buffalo Wild Wings?
Yes, Elevate Coffee Company and Elevate Coffee are nearby cafes where you can enjoy coffee and light meals before or after dining at Buffalo Wild Wings.
Is there a nearby pizza restaurant close to Buffalo Wild Wings in Phoenix?
Yes, Sauce Pizza and Wine and Osteria Mia are Italian pizza restaurants located near Buffalo Wild Wings.