Baskin-Robbins

4.2
209 reviews

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 4547 E Cactus Rd, Phoenix, AZ — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughNot available

Location

Baskin-Robbins
4547 E Cactus Rd, Phoenix, AZ
85032, United States

Hours

Reviews

4.2
209 reviews
5 stars
124
4 stars
46
3 stars
13
2 stars
4
1 star
22

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported poor service, including rude staff and lack of attentiveness.

Cleanliness

Some reviews mentioned cleanliness issues, particularly with furniture and overall store appearance.

Product Quality

While many enjoyed the ice cream flavors, there were complaints about incorrect orders and disappointing cake quality.

Positive Experiences

Despite the negatives, several customers praised the friendly staff and the variety of ice cream flavors.
  • LL
    Liz
    Oct 11, 2025
    1.0
    Wouldn't give me my free scoop on my birthday.
  • EF
    Evelyn Fleming
    Sep 20, 2025
    1.0
    Very poor service and the place is dirty. The 2 men working today were not friendly at all. I ordered a quart of ice cream and certainly didn't get a quart. I will take my service elsewhere.
  • PM
    Phil Madnificent
    Aug 3, 2025
    1.0
    I must say that the woman working the register this evening, just before closing time, would do much better with an attitude adjustment. Her lack of hospitality and genuine service is easy to notice. Perhaps, even a job change would benefit her. What I experienced definitely is not the way to go if you want customer retention.
  • AW
    Alexis Wood
    Jul 18, 2025
    5.0
    Staff were very friendly and great at following directions

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.