Arby's

4.0
1772 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2402 W Thomas Rd, Phoenix, AZ
85015, United States

Hours

Reviews

4.0
1,772 reviews
5 stars
915
4 stars
413
3 stars
210
2 stars
78
1 star
156

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about undercooked items, wrong orders, and unsatisfactory taste.

Cleanliness and Safety

Several customers expressed concerns about cleanliness and safety, particularly regarding the presence of homeless individuals near the location.

Positive Staff Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service can vary significantly.
  • MF
    Michael Forcher
    Dec 22, 2025
    1.0
    Out of business
  • TO
    Tina O
    Dec 14, 2025
    1.0
    This place is CLOSED. The menu board is GONE, the place is empty, and the phone number doesn't work. This place was open 2 days ago, so IDK what happened. My guess is that there are too many homeless people hanging around there...
  • CS
    Christian Simmons
    Dec 11, 2025
    1.0
    I got a 5 piece steak nuggest which came out looking like lumps of coal and tasted pretty similar I recently like the nuggets but it seems decreased size and quality quit a bit. I got in the drive through and the attendant says " I'll get to you when I can looks at the menu while you wait." Which I had a mobile order. On top of that the chicken sandwich was not a snacker but the filet it paper thin. I gave them $20 and I got back inedible nuggets a tiny chicken sandwich , cup full of ice on the sprite the only thing that was up to par was the curly fries . Smh.
  • DK
    Diane Koetzle
    Nov 25, 2025
    5.0
    Arby's is always fantastic. I had the reg. roast beef sandwich, never a disappointment.
  • DM
    Deborah Miranda
    Nov 12, 2025
    1.0
    Arby's must know that this is their worst location. I hope it shuts down soon.