Brand Certified
Arby's
4.0(1768 reviews)
Certified by Arby's • Feb 22, 2026
Business Details
2402 W Thomas Rd, Phoenix, AZ
85015, United States
Certified by Arby's • Feb 22, 2026
(602) 354-8483
Certified by Arby's • Feb 22, 2026
http://www.arbys.com/locations/us/az/phoenix/2402-w-thomas-rd/store-1696
Certified by Arby's • Feb 22, 2026
About
Certified by Arby's • Feb 22, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Feb 22, 2026
Hours
Certified by Arby's • Feb 22, 2026
Reviews
4.0
1,768 reviews
5 stars
913
4 stars
412
3 stars
209
2 stars
78
1 star
156
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about undercooked items and incorrect orders.
Cleanliness and Safety
Customers expressed concerns about cleanliness and safety, particularly regarding the presence of homeless individuals near the location.
Positive Staff Interactions
Some reviews highlighted positive experiences with specific staff members who provided excellent customer service.
Management Concerns
There were mixed reviews about management, with some praising managers while others reported unprofessional behavior.
- MFMichael ForcherDec 22, 20251.0Out of business
- TOTina ODec 14, 20251.0This place is CLOSED. The menu board is GONE, the place is empty, and the phone number doesn't work. This place was open 2 days ago, so IDK what happened. My guess is that there are too many homeless people hanging around there...
- CSChristian SimmonsDec 11, 20251.0I got a 5 piece steak nuggest which came out looking like lumps of coal and tasted pretty similar I recently like the nuggets but it seems decreased size and quality quit a bit. I got in the drive through and the attendant says " I'll get to you when I can looks at the menu while you wait." Which I had a mobile order. On top of that the chicken sandwich was not a snacker but the filet it paper thin. I gave them $20 and I got back inedible nuggets a tiny chicken sandwich , cup full of ice on the sprite the only thing that was up to par was the curly fries . Smh.
- DKDiane KoetzleNov 25, 20255.0Arby's is always fantastic. I had the reg. roast beef sandwich, never a disappointment.
- DMDeborah MirandaNov 12, 20251.0Arby's must know that this is their worst location. I hope it shuts down soon.
Brand Certified Facts from Arby's
Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website