Arby's

3.9
1103 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
835 E Bell Rd, Phoenix, AZ
85022, United States

Hours

Reviews

3.9
1,103 reviews
5 stars
520
4 stars
258
3 stars
131
2 stars
73
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff performance is mixed; while some customers praised the friendly and attentive service, others reported rude behavior and poor communication.

Food Quality

Food quality varies significantly; some customers enjoyed their meals while others complained about cold, poorly prepared, or incorrect orders.

Cleanliness

The restaurant is generally noted for being clean, although some reviews mentioned issues with cleanliness in specific areas.

Order Accuracy

Many customers experienced issues with order accuracy, often receiving incomplete or incorrect orders.

Speed of Service

Service speed is inconsistent, with some customers reporting long wait times, especially during busy periods.
  • EG
    Eric Gorsegner
    Jan 4, 2026
    5.0
    I can’t speak to anybody else’s experience. But two things… 1- I love the French Onion Sio Sandwich sandwich with the Anjou (Please keep it) 2- nobody expects much “customer service” at fast food drive throughs You just Want to order right and fast. Your employee “Dave” is actually shape shifter. How often does anybody remember the person they give their order to at any fast food drive through ?? (Never) From the moment you place your order at this Arby’s you know you’re not dealing with an indifferent employee. The guy has some class and clearly takes pride in doing the job right. He actually listens (eye county)l makes sure your order is correct. For real. That’s not a big lift , but he’s different and he’s good and he makes you feel good about coming to Arby’s. I don’t do many reviews, but these days I really like to do them when something surprises me like this. Happy to recommend this Arby’s because they get it right probably do so because of guys like Dave who care about getting it right
  • DS
    Don Snyder
    Dec 30, 2025
    4.0
    Sandwiches are never quite hot enough but they're tasty. Service is always efficient
  • EZ
    Epstein Zachary
    Dec 20, 2025
    5.0
    Our annual Christmas shopping lunch. It's a Tradition
  • BB
    Bard Boand
    Dec 2, 2025
    5.0
    The Mgr Josh was very helpful in getting a rather difficult order prepared very quicking....and unlike most fast food restsurants He answered the phone when I asked if the still had steak bits.
  • EC
    Evelyn Chapman
    Dec 1, 2025
    5.0
    Food was hot. Decent portion size. Amazing staff.