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Arby's

3.9
(1159 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2220 W Deer Valley Rd, Phoenix, AZ
85027, United States

Hours

Reviews

3.9
1,159 reviews
5 stars
564
4 stars
255
3 stars
157
2 stars
49
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for being friendly and helpful, while others were criticized for rudeness and poor service.

Food Quality

Many customers reported cold, poorly prepared food, with several instances of missing items or incorrect orders.

Wait Times

Long wait times were frequently mentioned, especially in the drive-thru, with some customers waiting over 10 minutes for their orders.

Cleanliness

Concerns were raised about cleanliness, with reports of dirty conditions and unsanitary practices in food preparation.

Overall Experience

Overall experiences varied widely, with some customers enjoying their meals while others expressed dissatisfaction and vowed not to return.
  • AO
    Amy Obermeier
    Feb 3, 2026
    1.0
    2/3/26 at 12:02 PM. I asked for sweetener for my tea and condiments for my meal at the drive thru. I apparently annoyed the woman at the window for asking for something she should have offered. She had the audacity to roll her eyes at me for asking. Lady (name unknown), please get out of the customer service industry, its clearly not for you.
  • LG
    Lisa Nicole Gomez
    Feb 1, 2026
    5.0
    Visit 01/31/26 @ 9:30pm: My husband & I visited last night and had a decent experience, however, we came tonight again and had a fantastic experience! The man taking our order must have been a manager because the service was outstanding & he was beyond kind to us. He was friendly & the food ordered was made promptly & even organized in its box so perfectly. The food still felt fresh when we got home. Give the man a raise!
  • TS
    Ted Seltz
    Nov 28, 2025
    2.0
    Arby's. We have the flavorless meats.
  • SM
    Samantha Morris
    Nov 25, 2025
    1.0
    If I could give less than 1 star, I would. Don't bring your service dogs or dogs in training here. They will force you to leave if you don't have your papers or vest. It's illegal for a restaurant to demand papers or require a vest. Not only did they kick us out, the manager was very rude about it. All while just standing and chilling at the register chatting in an empty restaurant. I'll be going to McDonald's down the street. They are infinitely kinder and have never given me or my dog an issue.
  • MN
    Mike Nuncio
    Nov 5, 2025
    3.0
    Just moved to the deer Valley area and this is my local location. Been here three times and each time no one else in the drive-through and have waited five minutes or more for somebody to respond. Have to repeat my order multiple times then asked to pull forward and wait another 10+ minutes to get my food if I wasn’t dealing with a pregnant woman’s craving, I would have gone somewhere else.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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