Arby's

3.9
1154 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2220 W Deer Valley Rd, Phoenix, AZ
85027, United States

Hours

Reviews

3.9
1,154 reviews
5 stars
562
4 stars
254
3 stars
156
2 stars
49
1 star
133

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

Many reviews highlighted cold, stale, or poorly prepared food, with several customers expressing dissatisfaction with the taste and freshness.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were criticized for being unprofessional and inattentive.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including dirty dining areas and unsanitary food handling practices.
  • TS
    Ted Seltz
    Nov 28, 2025
    2.0
    Arby's. We have the flavorless meats.
  • SM
    Samantha Morris
    Nov 25, 2025
    1.0
    If I could give less than 1 star, I would. Don't bring your service dogs or dogs in training here. They will force you to leave if you don't have your papers or vest. It's illegal for a restaurant to demand papers or require a vest. Not only did they kick us out, the manager was very rude about it. All while just standing and chilling at the register chatting in an empty restaurant. I'll be going to McDonald's down the street. They are infinitely kinder and have never given me or my dog an issue.
  • MN
    Mike Nuncio
    Nov 5, 2025
    3.0
    Just moved to the deer Valley area and this is my local location. Been here three times and each time no one else in the drive-through and have waited five minutes or more for somebody to respond. Have to repeat my order multiple times then asked to pull forward and wait another 10+ minutes to get my food if I wasn’t dealing with a pregnant woman’s craving, I would have gone somewhere else.
  • CC
    charlie compton
    Oct 25, 2025
    5.0
    Good service, great food. Nice location, right off the freeway. Steak nuggets are a great new option.
  • KW
    Kristian Richard Wagner
    Oct 17, 2025
    5.0
    Went in last weekend and Bailey was super awesome and helpful! Fries were a little cold and she took care of it right away! A very professional young lady!