Arby's

3.8
884 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
17031 N Tatum Blvd, Phoenix, AZ
85032, United States

Hours

Reviews

3.8
884 reviews
5 stars
414
4 stars
195
3 stars
106
2 stars
54
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive service from staff, particularly highlighting managers like Sonika and Aiden for their positive interactions.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and delicious items, others reported stale or cold food, particularly with fries and sandwiches.

Drive-Thru Experience

The drive-thru service received criticism for being slow and sometimes disorganized, with several customers expressing frustration over long wait times and incorrect orders.

Cleanliness

The restaurant was generally noted for being clean, although some reviews mentioned unsanitary conditions and issues with the dining area.

Management Issues

Several reviews pointed out problems with management style and staff treatment, suggesting a need for better training and oversight.
  • JB
    Joseph Brod
    3 days ago
    1.0
    Ordered the Italian beef sandwich, a chicken cordon blue, and 2 orders of the peach cobbler rolls. All to go, obviously. Only got 1 order of the peach cobbler rolls. I told the girl behind the counter and she said she would drop another order. 10 minutes later I decided to leave because I was never acknowledged. Got home only to find out I received the wrong chicken sandwich. It had lettuce and tomato on it. No cheese. Very disappointed, and this is not the first time something like this has happened. Went through the drive thru around 10:15 pm when the ham n’ cheese melts were 2 for $7. Tried ordering that and the girl said we don’t have that. The cling was on the window! My friend couldn’t believe it. I settled for a roast beef sandwich which was good, but c’mon. Arby’s is no longer on my radar. Btw, the girl with the accent needs to be disciplined. She is awful. Instead of making sure my order was correct, she decided to sit in the lobby for over 5 minutes chatting with 2 coworkers who were on break. She was also the one who was working drive thru. Bad customer service.
  • MG
    Marilou Garcia
    Jan 1, 2026
    5.0
    Great customer service nice and clean was greeted when I walk in the door food was awesome 👍🥰
  • JF
    Jim Franz
    Dec 20, 2025
    4.0
    Enjoy the roast beef sandwiches
  • PS
    Pinky Singh
    Dec 19, 2025
    5.0
    I came to drive through everytime and most of the time I see manager sonika especially evenings I came Wednesday and Thursday this young lady always treats me good she is always happy I always thank her for being happy my food is always good she gives me exact amount of sauces everytime she never forgets I remember I came one time guy never gave me sauces. I always come to this location because of this young lady I recommended to my family and friends. Love the food at this Arby's location.
  • MA
    Maria Aguirre
    Dec 18, 2025
    1.0
    12/18/25 Went thru drive thru female worker was rude when I asked question. We left did not order. Will not ever come back to this location.