Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and long wait times for food.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about soggy fries and incorrect sandwich orders.
Cleanliness
Some customers noted dirty tables and unsanitary conditions in the dining area.
Positive Staff Experiences
A few customers praised specific staff members for their friendliness and helpfulness, indicating that there are some positive interactions.
KB
K B
5 days ago
1.0
Slow service, order taker could careless about being there she might as well work somewhere else or just not have a job at all if she isn’t gonna have any customer service I had to get parked for fries which didn’t make sense if I already waited to get my order taken for like almost 10 minutes and then didn’t leave there till like 10 minutes later and I was the only one in the drive-through
AM
andy michel
Nov 15, 2025
1.0
50/50 mobile app and managers at this establishment. Let them know that mistakes were made and didn’t care to help . Updated: You wanna help as an owner. Get a manager shirt on and go handle your business I’m not clicking a link to explain. I was patient and courteous when speaking to staff. I explained the situation and mind you from when I ordered till I picked it up in lobby my food took 45 min to come out.
CG
Ciara Garcia
Nov 9, 2025
1.0
I came to drive thru at 12pm the lady in back cash was rude also the place is pretty much empty and it took about 20 minutes just for me to go back in the drive thru and ask for my food.
PH
priscilla Holwell
Oct 31, 2025
1.0
Everytime I come for breakfast they absolutely just will do everything and anything to not serve it. I placed my online order and when I came to pick it up they said its lunch time and i have to wait a few days for the refund. What a joke I paid for it and they didnt make it. Quote on quote. No apologies just rude customer service.
RR
Ryah
Oct 20, 2025
1.0
I waited over 15 minutes to get our food through the drive through. I ordered 2 happy meals I’ll say the food was fine but the customer service was terrible when I noticed that the soda was over an inch away from the top I asked them to finish filling it (the guys nametag looked like Matt) he proceeded to take the cup and fill it with ice. I asked if he really just did that then slammed the door and walked away. He brought back the food and I left I called and watched him pick up the phone. I asked did I really just see you purposely do all of that. He said drinks are “autofilled and if I had a complaint I could call corporate and his name is Brian” Brian or Matt whatever his name was is apparently a manager. So I’ll say this experience made me not want to ever come back and if I’m in a hurry to get food or drinks I’ll just go across the street rather than deal with the attitude from this “manager” DO NOT COME HERE GO TO THW LOCATION ON BELL
What are the operating hours for McDonald's at 8452 W Thunderbird, Peoria, AZ?
McDonald's at this location is open 24 hours daily, from 00:00 to 23:59.
Is the drive-through service available 24/7 at this McDonald's?
Yes, the drive-through is open 24 hours a day, seven days a week.
What delivery options does this McDonald's offer?
This McDonald's offers delivery services including curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I order food from this McDonald's online?
You can order online through McDonald's delivery website or app. Visit https://mcdonalds.order.online/business/-5579 or download the McDonald's App from Apple App Store or Google Play Store.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa cards.
Does this McDonald's location have WiFi and other customer services?
Yes, this McDonald's offers WiFi, drive-thru service, mobile ordering, mobile offers, gift cards, and McDelivery.
What is the price range at this McDonald's?
The price range at this McDonald's location is classified as budget-friendly (ONE).
Are there any other fast food restaurants near this McDonald's?
Yes, Burger King and another McDonald's are nearby, offering alternative fast food options.
What local services can I find near this McDonald's for real estate needs?
Nearby, there are several real estate agents and services including Debbie Scherr Realtor, Layne McDonald, Jeff Davis C21 AZ Foothills, Desert Heritage Real Estate, CENTURY 21 Arizona Foothills, AmaroRealtorAZ, Bernadette Espinoza- Realtor, and Thomas Sanchez Real Estate.
What fitness and wellness centers are close to this McDonald's?
Nearby fitness options include Gold's Gym - Peoria, Black Box VR Fitness, EōS Fitness, and EOS Fitness - Peoria. For beauty and wellness, there is Palm Beach Tan and Paulene's Nails.