McDonald's

3.3
2432 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8452 W Thunderbird, Peoria, AZ
85381, United States

Hours

Reviews

3.3
2,432 reviews
5 stars
856
4 stars
400
3 stars
371
2 stars
191
1 star
614

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and long wait times for food.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about soggy fries and incorrect sandwich orders.

Cleanliness

Some customers noted dirty tables and unsanitary conditions in the dining area.

Positive Staff Experiences

A few customers praised specific staff members for their friendliness and helpfulness, indicating that there are some positive interactions.
  • KB
    K B
    5 days ago
    1.0
    Slow service, order taker could careless about being there she might as well work somewhere else or just not have a job at all if she isn’t gonna have any customer service I had to get parked for fries which didn’t make sense if I already waited to get my order taken for like almost 10 minutes and then didn’t leave there till like 10 minutes later and I was the only one in the drive-through
  • AM
    andy michel
    Nov 15, 2025
    1.0
    50/50 mobile app and managers at this establishment. Let them know that mistakes were made and didn’t care to help . Updated: You wanna help as an owner. Get a manager shirt on and go handle your business I’m not clicking a link to explain. I was patient and courteous when speaking to staff. I explained the situation and mind you from when I ordered till I picked it up in lobby my food took 45 min to come out.
  • CG
    Ciara Garcia
    Nov 9, 2025
    1.0
    I came to drive thru at 12pm the lady in back cash was rude also the place is pretty much empty and it took about 20 minutes just for me to go back in the drive thru and ask for my food.
  • PH
    priscilla Holwell
    Oct 31, 2025
    1.0
    Everytime I come for breakfast they absolutely just will do everything and anything to not serve it. I placed my online order and when I came to pick it up they said its lunch time and i have to wait a few days for the refund. What a joke I paid for it and they didnt make it. Quote on quote. No apologies just rude customer service.
  • RR
    Ryah
    Oct 20, 2025
    1.0
    I waited over 15 minutes to get our food through the drive through. I ordered 2 happy meals I’ll say the food was fine but the customer service was terrible when I noticed that the soda was over an inch away from the top I asked them to finish filling it (the guys nametag looked like Matt) he proceeded to take the cup and fill it with ice. I asked if he really just did that then slammed the door and walked away. He brought back the food and I left I called and watched him pick up the phone. I asked did I really just see you purposely do all of that. He said drinks are “autofilled and if I had a complaint I could call corporate and his name is Brian” Brian or Matt whatever his name was is apparently a manager. So I’ll say this experience made me not want to ever come back and if I’m in a hurry to get food or drinks I’ll just go across the street rather than deal with the attitude from this “manager” DO NOT COME HERE GO TO THW LOCATION ON BELL

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 8452 W Thunderbird, Peoria, AZ?

McDonald's at this location is open 24 hours daily, from 00:00 to 23:59.

Is the drive-through service available 24/7 at this McDonald's?

Yes, the drive-through is open 24 hours a day, seven days a week.