McDonald's

3.3
901 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
24710 N Lake Pleasant Parkway, Peoria, AZ
85383, United States

Hours

Reviews

3.3
901 reviews
5 stars
325
4 stars
155
3 stars
128
2 stars
82
1 star
211

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, particularly during evening hours.

Food Quality

Mixed reviews on food quality; some customers praised freshness while others received cold or poorly prepared items.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions.

Management Concerns

Customers expressed dissatisfaction with management practices, including poor handling of complaints and staffing issues.

Positive Experiences

Despite the negatives, some customers reported positive experiences with friendly staff and efficient service during peak hours.
  • DS
    David Shope
    1 day ago
    1.0
    It is to sterile, staff is unfriendly if you actually deal with them. Unfortunately they hide behind a bunch of machines that I don't want to deal with
  • CB
    Chris Baack
    Nov 15, 2025
    1.0
    I went through the drive-thru and ordered a Big Mac box along with other items. When I got home, the Big Macs had onions on them—even though I specifically asked for NO onions, which I cannot eat. On top of that, we didn’t even get the nuggets we paid for. I called and spoke with Cassandra, the manager, who told me she would replace the entire meal. She said to come in, tell them I spoke with her, and that she would put it in the manager chat. So tonight I went in to get food for my family and to finally get the Big Mac box that was made wrong the first time. Instead, the manager at the counter tells me she can’t honor it because the GM, Jeremy, said he wouldn’t approve it. Then I’m told I can “come in another day” to talk to him about it. Honestly, how ridiculous is that? I’m being asked to come back again over a mistake that wasn’t even mine, and now I’m expected to argue with a general manager about a twenty-dollar box? This wasn’t my error—this was your company’s mistake. I should not have to keep coming back and jumping through hoops because your staff can’t get the order right and then refuses to honor what a manager already promised. Cassandra said she would take care of it, and yet Jeremy, the person who oversees her, suddenly says no? The customer service here is unbelievable, and judging by what I’ve heard from other people who visit this location, this isn’t the first time
  • AH
    Alexi Hernandez
    Nov 14, 2025
    2.0
    can you guys please stop giving me regular coke instead of the diet coke I asked for.
  • MM
    Matt
    Nov 7, 2025
    1.0
    My online order was stolen before I arrived to pick it up. The female manager then refused to remake the order. Night crew Thursday Nov 6th.
  • ZZ
    Zachary
    Oct 15, 2025
    5.0
    So many of the reviews for this place are from people who have obviously never worked in food service a day in their life. This is consistently the cleanest and most fresh food that you can get from any McDonald’s within like a 30 mile radius. I would know, I go to McDonald’s like every day 😂. This one is great!

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 24710 N Lake Pleasant Parkway, Peoria, AZ?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when it closes at midnight.

What are the drive-through hours for this McDonald's location?

The drive-through is open daily from 5:00 AM to 11:00 PM, extending to midnight on Fridays and Saturdays.